Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 3 and 4 stars

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anonymous A.
Rating: 3 out of 5
Easy navigation, accessible products.
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anonymous A.
Rating: 4 out of 5
Fast and efficient. Advisors who listen.
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anonymous A.
Rating: 4 out of 5
Order ready quickly for collection on site, and welcome advice on the site to help with the repair. My problem is solved at a low cost. Thank you.
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anonymous A.
Rating: 1 out of 5
Very long delay and the delivery does not correspond to the order
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anonymous A.
Rating: 4 out of 5
well
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anonymous A.
Rating: 1 out of 5
More than 9 days I ordered and I see in my order tracking: waiting for restocking. After 9 days I find it amazing that I am not restocked and even more amazing that I did not report it when I ordered. By ordering in China and by boat therefore without transport costs, I am delivered in less than 15 days experience made before Christmas, so when the orders are very high. In short I am disappointed and I do not think to order other items from you. To my great regret.
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anonymous A.
Rating: 4 out of 5
good site good information
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anonymous A.
Rating: 3 out of 5
I am satisfied with the service offered, the repair tutorial but the battery that was sent to me turned out to be totally empty! I hold it at your disposal for a possible verification....I was therefore unable to repair my device correctly.
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anonymous A.
Rating: 3 out of 5
I really wish I could have put 5 stars, fast delivery and a great alternative to buy back! But first the suction cup is unusable (and ultimately useless), and secondly I was sure you included the Torx screwdriver... But no! I had to open my Xperia Z1 like a brute, manage to unscrew 5 screws out of 9 by paying a kfc to the one who succeeded ^^, remove the battery and slide the new one like a viking. All glued back together with super glue! And the best part is that it works again! See if it will last longer... To be improved: I fear that the shop part is independent of the site but please, say precisely what we need to repair his smartphone! The best would be to sell the appropriate kit but is it too much to ask? (it is possible I understand) in any case everything is great but the improvement to be made is on the accompaniment of the customer from the tuto to the shop. Please! Thank you! Good evening! (nice surprise in the package)
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anonymous A.
Rating: 3 out of 5
Hello, My package was not very well packed and the box was very damaged. I hesitated to send it back. I have to say that I'm very happy with the way the package was packed and the way it looked. But it was close. Be careful with the packaging! On the other hand concerning the assembly. No problem. I followed the procedure. My phone is working perfectly again. Thank you
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anonymous A.
Rating: 4 out of 5
well
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anonymous A.
Rating: 4 out of 5
An intuitive, simple and complete site.
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anonymous A.
Rating: 4 out of 5
One regret... the full screen does not include the fingerprint recognition switch (which is not available on your site)
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anonymous A.
Rating: 4 out of 5
Well
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anonymous A.
Rating: 4 out of 5
first order. so far so good. waiting for my order to arrive
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anonymous A.
Rating: 4 out of 5
Ordered and received well I recommend :) thank you
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anonymous A.
Rating: 4 out of 5
Fast and efficient
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anonymous A.
Rating: 4 out of 5
RAS, bon service
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anonymous A.
Rating: 4 out of 5
Fast and simple
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anonymous A.
Rating: 3 out of 5
Delivery time too long...
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anonymous A.
Rating: 4 out of 5
in a word reactivity
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anonymous A.
Rating: 4 out of 5
Great service, sometimes a zoom on some manipulations of the tutorials would be useful
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anonymous A.
Rating: 4 out of 5
Fast, efficient, serious
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anonymous A.
Rating: 4 out of 5
Fast delivery with ESD packaging, nothing to say. Repair done in 15mins. I'm an electronics guy, the hardest part is opening the laptop. I recommend it.
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anonymous A.
Rating: 4 out of 5
Well
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anonymous A.
Rating: 1 out of 5
Very disappointed
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anonymous A.
Rating: 4 out of 5
Very good no problem meet
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anonymous A.
Rating: 4 out of 5
I'm very happy with the service and the quality of the product.
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anonymous A.
Rating: 4 out of 5
Good but I find the pop up window inciting to order parts when consulting the assembly:/disassembly guides somewhat... disturbing by its too repeated appearance. Lack of clarity in the announced promise of free shipping for a minimum order: They are in fact free only for a pickup point delivery. This is really not clear and misleading, it's a shame. I'm very pleased with the delivery of my spare part, it was perfect, very well packed, fast and... the little candy is a funny and very nice touch. The quality of the part seems to be good, we'll see with use.
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anonymous A.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the products and the price. The service is even worse than I imagined. Sorry it was my first and last purchase at sosav
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Response from SOSAV
Hello, As the agent in charge of your case indicated to you, your order being already taken care of by the carrier, it could not be cancelled anymore. However, he offered you to return the products to us for the realization of a refund: "Marco replied 12 days ago (Thu, 31 Dec, 2015 at 3:11 PM) Replied to: [email protected] , cc: [email protected] Hello, We have taken good note of your message. Unfortunately, the packages have already been shipped about an hour ago. We have received your package, please do not unpack the box and contact us at this email address. We will inform you about the return procedure to obtain a credit note or a refund of the part. We are waiting for your return. Sincerely, Marco" Sincerely,
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anonymous A.
Rating: 4 out of 5
Fast delivery, quality product
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anonymous A.
Rating: 4 out of 5
Very good, good tutorials and fast delivery
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anonymous A.
Rating: 3 out of 5
First order placed, awaiting delivery.
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anonymous A.
Rating: 4 out of 5
quick and easy!
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anonymous A.
Rating: 4 out of 5
Easy order. payment by PAYPAL, good.
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anonymous A.
Rating: 4 out of 5
A good site for do-it-yourselfers to repair laptops
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anonymous A.
Rating: 4 out of 5
Top,
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anonymous A.
Rating: 4 out of 5
Fast delivery, equipment that works properly
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anonymous A.
Rating: 4 out of 5
This is an important and useful site, it's my first order I can't say more
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anonymous A.
Rating: 4 out of 5
For the 10th time I am properly warned
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