Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1 and 3 stars

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S
Said S.
Rating: 3 out of 5
following a purchase from 28/07/2026
The battery meets my expectations, however the glue is a disaster to apply and does not stick well
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P
Philippe C.
Rating: 3 out of 5
following a purchase from 03/07/2026
Another problem with Chronopost: despite the price, the deadline was not respected. The package stayed 2.5 days in Paris Beaugrenelle for a delivery to Convention which is 2 km (!!) only to finally be delivered at Porte de Versailles!
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J
Jean Christophe R.
Rating: 1 out of 5
following a purchase from 26/06/2026
Order arrived on time. Except that the battery is not the model ordered. Charging sensor that is not compatible with my USA phone. No information on the site. I am returning everything. No exchange made for their mistake. And they refund me but not the shipping costs even though it was their blunder. Really incompetent. First and last time. Avoid.
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Response from SOSAV
Hello,
In this case, I invite you to contact us directly on the site so that we can assist you. All parts are guaranteed for 2 years.
Thank you.
Best regards, Pierre.
E
Eric V.
Rating: 3 out of 5
following a purchase from 18/06/2026
I was not lucky with my first order, there was an error with my order, an item that I did not order was delivered instead of a product that I had ordered! And then the ordered battery had been in stock for many years before being sold, resulting in it arriving at 3% and for now the perceived capacity is that of a battery that has already gone through quite a few life cycles! We'll see over time, I chose the original battery for quality reasons and therefore the price that goes with it! We'll see if this choice will be rewarded over time! Otherwise, the site and the staff are responsive and very good contact for the positive points!
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M
Marwan G.
Rating: 1 out of 5
following a purchase from 13/06/2026
Product does not match an iPhone X even though it is noted in the description
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Response from SOSAV
Hello,
In this case, I invite you to contact us directly on the site so that we can assist you. All parts are guaranteed for 2 years.
Thank you.
Best regards, Pierre.
F
Fouad K.
Rating: 1 out of 5
following a purchase from 11/06/2026
Packaging without battery protection, which is a very shock-sensitive element during delivery. Delivery time of 10 days instead of the announced 24/48 hours
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Response from SOSAV
Hello,
In this case, I invite you to contact us directly on the site so that we can assist you. All parts are guaranteed for 2 years.
Thank you.
Best regards, Pierre.
T
Théophile M.
Rating: 1 out of 5
following a purchase from 12/06/2026
I was delivered to the wrong address No possibility of change/return
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Response from SOSAV
Hello,
In this case, I invite you to contact us directly on the site so we can assist you. All parts are guaranteed for 2 years.
Thank you.
Best regards, Pierre.
C
Christophe P.
Rating: 1 out of 5
following a purchase from 27/05/2026
Supposedly OEM quality remote-controlled battery but not recognized as such by the phone!!!
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F
François B.
Rating: 1 out of 5
following a purchase from 23/05/2026
To replace a part under warranty, I bought the new part and I was given a credit note, it's not a warranty, it's a deception
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
P
Poirier S.
Rating: 1 out of 5
following a purchase from 18/05/2026
Hello, When I received it, the back facade was cracked. I sent you a message, but I have not received any response. I remain at your complete disposal. Best regards,
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Response from SOSAV
Hello,

We are sorry for this inconvenience. However, we have not received any message from you so far.

In order for us to assist you, we invite you to renew your request (including a photo of the damages if possible) so that we can take the necessary actions as soon as possible.

Best regards,
A
Anne V.
Rating: 1 out of 5
following a purchase from 15/04/2026
The screen is not working and the delivery has been delayed so I am not satisfied with the service provided.
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Response from SOSAV
Hello, we have received your after-sales service request and we are still waiting to receive your screen in return. Once received, we will proceed with a new shipment. Thank you. Have a nice day.
L
Labrousse T.
Rating: 1 out of 5
following a purchase from 23/04/2026
Return request sent by email that has remained unanswered
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
J
Jorge T.
Rating: 1 out of 5
following a purchase from 14/04/2026
Breakage box
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
F
Francois I.
Rating: 1 out of 5
following a purchase from 13/04/2026
1 Twisted precision screwdriver And a SIM card ejector is missing from a kit
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
T
Thibaut V.
Rating: 1 out of 5
following a purchase from 31/03/2026
''Compatible'' photo sensor that doesn't work, and is not even the same as the original sensor physically, the camera doesn't recognize it. I've taken apart my phone three times for nothing, I will never order from this site again!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
O
Olivier C.
Rating: 1 out of 5
following a purchase from 21/03/2026
24-hour delivery to the relay point not guaranteed (72h). Wrong component received.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Sophie P.
Rating: 1 out of 5
following a purchase from 18/03/2026
I don't know where my order is or if it has been prepared or shipped or shipped to the wrong place. In short, I still don't have what I bought.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Guylaine L.
Rating: 1 out of 5
following a purchase from 07/03/2026
I bought a battery for my phone that doesn't work at all because it won't charge my phone, so I am very disappointed. How can I get a refund, please? Thank you.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Albin S.
Rating: 1 out of 5
following a purchase from 13/02/2026
Package ordered with next day delivery, I never received the item. Very disappointed...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Sandrine F.
Rating: 1 out of 5
following a purchase from 07/02/2026
There was a missing piece in the package.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christine G.
Rating: 3 out of 5
following a purchase from 18/01/2026
I am not sure about the "original" version of the battery. Too bad
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Denis G.
Rating: 3 out of 5
following a purchase from 27/12/2025
the delivery was delayed, but I received the right piece so everything is fine
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G
Gabriel C.
Rating: 1 out of 5
following a purchase from 06/12/2025
Non-compliant item received with the order.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Tom B.
Rating: 1 out of 5
following a purchase from 12/11/2025
glass with incorrect dimensions, I would like a refund
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Mickael D.
Rating: 1 out of 5
following a purchase from 31/10/2025
Hello, I am not happy because I ordered a charging connector for my Samsung but it was not specified to pay attention to the origin of the phone, so now I have replaced the part but I can no longer receive the French network... so I will have to change it again..
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Michel T.
Rating: 3 out of 5
following a purchase from 28/10/2025
It's a shame that Colissimo is 4 days late
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
Benjamin L.
Rating: 3 out of 5
following a purchase from 02/08/2025
Hello, the battery just failed. That's not much usage time...
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C
Christophe C.
Rating: 1 out of 5
following a purchase from 26/10/2025
Product error. I received a small heating pad (for tablet) while I ordered the model for smartphone
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Julien E.
Rating: 1 out of 5
following a purchase from 20/10/2025
Screwdriver that broke after 4 screws.... And for the order, I had to harass customer service to finally get a shipment.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
Bertrand J.
Rating: 1 out of 5
following a purchase from 05/10/2025
The mediators provided in the kit are not sufficient for opening the Samsung SM-T580 tablet. SOSAV charges extra for the metal spatula even though it appears in their demonstration video and should therefore be provided for free.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
Florent R.
Rating: 3 out of 5
following a purchase from 01/10/2025
Screen impeccable, but the battery adhesive / phone closure joint was missing
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J
Justine M.
Rating: 1 out of 5
following a purchase from 27/09/2025
I bought an iPhone 6s battery. The battery does not charge beyond 29%, the phone discharges in a few seconds and turns off by itself even when plugged in. I will request either a replacement or a refund. To be continued... grrrr!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Gérard L.
Rating: 3 out of 5
following a purchase from 24/09/2025
I couldn't fix my phone despite 2 installations. However, I got answers to my questions from the website
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F
Fabien M.
Rating: 1 out of 5
following a purchase from 05/09/2025
Order error I received a rear glass for an S23fe instead of a battery for an S10e.
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J
Jordan B.
Rating: 1 out of 5
following a purchase from 01/09/2025
The spudger broke on the first use, when removing ear cushions (a task I had already performed without any problem with another spudger that I had to return)
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S
Sylviane M.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivered a battery without its fixings and without the sealing gasket is not very commercial.
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R
Romain K.
Rating: 1 out of 5
following a purchase from 21/08/2025
my order did not arrive complete, and despite my two attempts to contact by email and through the form, no one has gotten back to me, nor offered a delivery of the missing parts
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K
Kevin L.
Rating: 1 out of 5
following a purchase from 25/08/2025
I do not recommend it, the battery does not even last 3 hours of use
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Response from SOSAV
Hello Kevin,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to provide quality products and would be happy to help you resolve this issue. Please do not hesitate to contact our customer service for appropriate support.

Best regards,
The SOSAV team
W
William M.
Rating: 1 out of 5
following a purchase from 20/08/2025
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Response from SOSAV
Hello William,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your situation so that we can provide you with a solution.

Best regards,
The SOSAV team
D
David M.
Rating: 1 out of 5
following a purchase from 17/08/2025
Package not received
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Response from SOSAV
Hello David,

Thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The SOSAV team
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