Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Hello Mattheo, We thank you for your comment and confirm that your order has been shipped on 04/01/2020 by our logistics team, in green letter without tracking, according to your request. The shipping times can run up to ten days after the shipment currently. However, it seems that you have not yet contacted our team regarding this long overdue part. If you have any questions about shipping for example, just contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
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Gabriel M.
Rating: 3 out of 5
Almost 3 weeks to receive the order.
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Response from SOSAV
Hello Gabriel, Thank you for your comment. We see that your order was received this morning and we are delighted with this news! Our team remains at your disposal if needed, do not hesitate. Sincerely, The SOSav.fr Team
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Damien C.
Rating: 3 out of 5
It was not the same packaging as on the photo ....
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Response from SOSAV
Hello Damien, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Valentin M.
Rating: 1 out of 5
A good value for money, HOWEVER, I will not invite you to order on this site! Either you are lucky and your order will be delivered quickly (complete for the lucky ones), or it is the opposite and in this case be patient ! (A few days or even a few years). By buying on SOSav, you save money but in exchange you spend a considerable amount of time chasing the customer service. I am very disappointed and do not recommend.
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Response from SOSAV
Hello Valentin, ? Thank you for your comment. ? Indeed, some parts may have been delayed in being restocked, despite reminders to suppliers... ? We were waiting to receive them, just like you, and we are sincerely sorry for the potential inconvenience that may have been caused by this delay in delivery, beyond our control, and the various incidents that may have punctuated your customer experience at SOSav. Fortunately, everything is now back to normal. Our team remains at your disposal if needed, do not hesitate. Have a nice day! Sincerely, The SOSav.fr Team ?
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christophe M.
Rating: 3 out of 5
Order never arrived, package lost and have to call customer service again to learn that my package is lost
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Response from SOSAV
Hello Christophe, Thank you for your comment. As you know, we are entirely dependent on the carriers once the package is in their hands, just like you, and we are sorry for this incident totally beyond our control. We are very sorry about this incident, which is totally beyond our control. The order has already been reimbursed by our customer support, and everything is back to normal. We remain available if you have any questions at [email protected]. Have a nice day! Sincerely, The SOSAv.com Team
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SOFIANE M.
Rating: 1 out of 5
First order and bad experience, contacted by email no answer and by call after 12 minutes of waiting its cut... first and last time on this site I advise not.
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Response from SOSAV
Hello Sofiane, We are sorry if our lines were momentarily saturated during this particular period. We note however that you have had a return from our team since then and that a new order fully taken care of by our team was shipped yesterday afternoon. Do not hesitate to contact us at [email protected] if you need to, we are available and answer most of the time during the day. See you soon! Sincerely, The SOSav.Fr Team
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Patrick C.
Rating: 1 out of 5
An order from July 2, 2020 has still not arrived despite my reminders. I recommended the same product on December 11, 2020 and it arrived 15 days later. I paid twice for this product.
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Response from SOSAV
Hello Patrick, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to contact our customer support at [email protected] without hesitating to recall your order number SOPEUCBWZ. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused by this bug. Have a nice day! Sincerely, The SOSav.Fr Team
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alain M.
Rating: 1 out of 5
did not receive my order made on December 17
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Response from SOSAV
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
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Nicolas C.
Rating: 1 out of 5
Colie does not match the picture
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
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Paul A.
Rating: 3 out of 5
The tool kit does not contain all the elements presented either in the video or in the troubleshooting guide. The contents are as described on the website. You should consider watching the video AND the pictorial guide, then compare with the contents of the tool kit to discover the iSlack and iHold
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Response from SOSAV
Hello Paul, Thank you for your comment. We note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if you have any request for clarification, we are available with pleasure. Have a nice day. Sincerely, The SOSav.Fr Team
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Jean pierre B.
Rating: 1 out of 5
More than a week and still haven't received the phone shell
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Response from SOSAV
Hello Jean-Pierre, We are sorry for the longer than normal delivery times during this holiday season and the health crisis. We are also dependent on it. However, your order placed on 14/12 has been shipped the same day by our logistics in letter without tracking. By choosing this method of delivery, we do not have the possibility to locate the product and it takes at least 5 working days in normal time (except in the current context). If it is not already the case, your package should arrive very soon. If you need a faster delivery, we offer express carriers. Best regards,
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Philippe G.
Rating: 3 out of 5
I have purchased 2 screens and only 1 is working. I am waiting to see if the after sales service will take care of the refund or a credit note.
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Response from SOSAV
Hello Philippe, We are sorry to learn that a product is defective. Our team will not fail to come back to you by email in order to propose you an exchange as soon as possible. Sincerely yours,
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moustapha M.
Rating: 1 out of 5
I started to disassemble the iphone but one of the screwdrivers doesn't fit. It's not serious. the tri wing screwdriver is missing and you put a criciform in its place. i end up with my iphone open in two.
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Response from SOSAV
Hello Moustapha, We are sorry for this inconvenience, it is a machining error of our supplier and we will forward the information. However, we note that you have not contacted us about this. We invite you to send us an email at [email protected] so that our team can schedule a return as soon as possible. With our apologies for the inconvenience caused, Sincerely,
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Amine E.
Rating: 1 out of 5
Order not received
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Response from SOSAV
Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,
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Antoine C.
Rating: 3 out of 5
The site looks good, but I can't judge the tutorial because I haven't received my order. Also, I think it is necessary to put forward the stickers to glue the components back together when it is necessary to remove them to repair the device (to be added to the list of products needed for the repair).
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Response from SOSAV
Hello, We are sorry if the delivery did not go as planned. Unfortunately, we have no control over the delivery once the package has been handed over to our carrier. Especially in this period of holidays and health crisis. However, according to the Colissimo tracking system, your parcel is indicated as delivered to date. We take note of your remark concerning the stickers. I am very pleased to receive your order,
J
Julian G.
Rating: 1 out of 5
I have not received the ordered item
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Response from SOSAV
Hello Julian, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we simply invite you to contact us by e-mail at [email protected] so that we can find a solution for you quickly. Have a nice day! Sincerely, The SOSav.fr Team
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Marie D.
Rating: 1 out of 5
Very well designed
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Response from SOSAV
Hello Marie, Thank you very much for your comment and we are delighted that your customer experience at SOSav went well. In this case, do not hesitate to adapt your rating to your satisfaction ;-) We remain available if needed at [email protected], do not hesitate. Very nice day to you. Sincerely, The SOSav.Fr Team
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Baptiste C.
Rating: 1 out of 5
I've been using them for a while now and they are very good................................... The service is also disappointing and they assure us that it's our fault! Unacceptable. I do not recommend it at all.
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Response from SOSAV
Hello Baptiste, We thank you for your comment and are very surprised to learn this information, as we have not had any exchange with you about this order, after checking the email address of your SOSav customer account or your first and last name. Do not hesitate to contact our customer support [email protected] for any question, we are available and will assist you with pleasure. Have a nice day :-) Sincerely, The SOSav.com Team
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Mike C.
Rating: 1 out of 5
The tips of the screwdrivers I bought simply broke off after the first use. Defective material and did not even allow me to open the Joy Con of my Nintento switch! I am extremely disappointed, I had to recommend new screwdrivers on another site.
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Response from SOSAV
Hi Mike, We are sorry to hear this news :-( We work with the same Kit, the one you received is possibly defective, these things happen unfortunately, and our team always has several strings to its bow in this type of figure. However, it seems that you have not yet contacted us about this... We would have sent you a new copy for free. If you need help, please contact us at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Baptiste V.
Rating: 3 out of 5
I have ordered from you several times. The first time, I was satisfied. The second time, a little less because some parts were defective but the exchange was quick and easy. This time, less satisfied because the screen ordered has a small defect and is polarized in a direction not practical (with sunglasses) and different from the original. I seem to have definitely damaged some tablecloths while changing it but that's not your fault.
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Response from SOSAV
Hello Baptiste, We thank you for your comment and are very sorry to hear that this last repair did not go well. Anyway, you managed to repair your iPhone 6 by yourself and you can be proud of yourself, it's one less device in the wild! The next repair will be perfect ;-) Our team remains available if you have any question on all social networks, or at [email protected]. Do not hesitate to contact us! Have a great day and see you soon. Sincerely, The SOSav.Fr Team
T
teresa L.
Rating: 1 out of 5
I ordered a nintendo dsi motherboard and I received a Japanese one, impossible to change the language so no I am not satisfied. I could have had this Japanese product at 10 euros but 52 euros with shipping that and all simply theft
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Response from SOSAV
Hello Teresa, We are sorry to hear about this information. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to inform you quickly :-) Have a good afternoon! Sincerely, The SOSav.fr Team
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ANTOINE BUIRETTE T.
Rating: 3 out of 5
Changing the battery is rather difficult because the adhesive is very sticky and the small spatula of the tool kit is deformed and broken (very bad quality = Chinese). Fast delivery.
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Response from SOSAV
Hello Antoine, Thank you for your comment and we are sorry to see that this repair did not go as planned :- / We use the same tools in our repair center and given what you describe, obviously the adhesive was not sufficiently softened by the heat, the battery could have been pierced... Fortunately, everything turned out pretty well. If needed, we describe the replacement procedure in this video: https://www.sosav.fr/guides/mobiles/iphone/iphone-6s/batterie/ At 2.47', we indicate that you should heat the back of the device for a maximum of 20 seconds, and start again a few moments later if you feel any resistance. We remain available for any further information and apologize for the inconvenience caused. Have a great day! Sincerely, The SOSav.Fr Team
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Alexandre C.
Rating: 1 out of 5
The lens delivered still does not match the console model. The same lens was sent.
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Response from SOSAV
Hello Alexandre, We thank you for your message and we are sorry to learn this information. This part is however dedicated for your model of console, there are however several versions of this console which can play in the good compatibility of the installed part. We note that you have not contacted our team about this issue so that we can find a solution. We are currently waiting for the return of our supplier to target where the anomaly comes from, in order to solve it quickly :-) Our team is available as usual at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
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THEVENET B.
Rating: 1 out of 5
The product that was delivered did not correspond to my request.
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Response from SOSAV
Hello Benjamin, Thank you for your comment :-) You have ordered a LCD Screen - MacBook Pro 13" Retina A1502 (2015) and it is indeed what you confirm having received in your message to our customer service yesterday afternoon. Please feel free to check your messages, our customer service has answered you. We remain at your disposal for any further information and wish you a very nice day. Sincerely, The SOSav.Fr Team
S
Sebastien E.
Rating: 3 out of 5
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
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Response from SOSAV
Hi Sebastien, Thanks for your comment :-) The iPhone SE screen disassembly guide (available here https://www.sosav.fr/guides/mobiles/iphone/iphone-se/ecran-complet-assemble/) indicates in step #8 the following information: Use the nylon spatula to disconnect the cable that manages the front camera / secondary microphone / internal speaker & proximity sensor assembly. Please do not hesitate to contact our team for any additional information or if you need assistance! Very nice day to you. Sincerely, The SOSav.Fr Team
J
Jenny W.
Rating: 1 out of 5
I received a message a few days after ordering that the item was sold out. I am waiting for a refund and will not order from this site again. 1st and last time.
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Response from SOSAV
Hi Jenny, Thank you for your message and we are sorry to hear about this news :- / Nevertheless, your order is listed as having been shipped as of 11/30/2020 by untracked letter, as per your request. It seems that you have not contacted our customer support about this yet. In order to remedy the situation quickly, we invite you to simply contact us at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
J
jonathan C.
Rating: 1 out of 5
I ordered a Honor 9 battery and received a Honor 9 LIT battery. I had to contact the after sales service and they confirmed that the right battery had been sent to me.... more than 6 months later and still no battery and even less news from the seller about their mistake.
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Response from SOSAV
Hello Jonathan, We are sorry to see that this new after-sales order has still not reached you. It seems that you have not yet contacted our team regarding this new shipment dated August 14th which was never received. Do not hesitate to contact us at [email protected] if you have any questions about a pending order, our team will be happy to help you :-) For your information, our team has registered the shipment of a third battery today, which should arrive soon. Have a nice day ! Sincerely, The SOSav.fr Team
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Bertrand D.
Rating: 1 out of 5
The site is very good but the product information is bad : I ordered an accessory for my Dyson CY27 vacuum cleaner, the part was supposed to be compatible with CY27, it is not. I will certainly change my mind once the free return is done and I will find the right part number on the website. I will thank the customer service if they could help me find the right part!
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Response from SOSAV
Hello Bertrand, We thank you for your message and we are sorry to hear about this news :- / Our team has just answered your message and proposed several solutions about this incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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somprou F.
Rating: 1 out of 5
I have received half of my order
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Response from SOSAV
Hello Frederic, Thank you for your message and we are sorry to hear about this information. It seems that you have not yet contacted our team regarding this packaging incident. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] in order to take stock of what you have received and what you are missing: our team will be happy to help you :-) Have a great day! The SOSav.fr team
P
Patrick A.
Rating: 1 out of 5
Extremely disappointed. My order, a tempered glass protective window for smartphone was delivered today, 10 days after its shipment. The product, packed in a soft bubble wrap, with no indication of fragility, arrived broken. This underlines a lack of respect for the product, and the customer. This is not worthy of a professional trader.
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Response from SOSAV
Hello Patrick, We thank you for your message and we are sorry to learn about this delivery incident :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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STEPHANE D.
Rating: 3 out of 5
The item I received was not what I expected. The tutorial misled me.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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michael V.
Rating: 3 out of 5
Exceeded deadlines
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Response from SOSAV
Hello, thank you for your message :-) You received a reply from our team on November 23rd, and the tracking of your package indicates that it was delivered precisely that day to the address you wanted. Do not hesitate to contact our customer support at [email protected] if you notice any problem with this order. Have a nice day! Sincerely, The SOSav.com Team
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Celine A.
Rating: 1 out of 5
DECEIVED
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Response from SOSAV
Hello Celine, We thank you for your message and we are sorry to hear that your experience with SOSav is not entirely satisfactory. Please do not hesitate to contact our team directly at [email protected] if you would like us to find a solution together. We remain available if needed, do not hesitate. Sincerely, The SOSav.Fr Team
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Laetitia E.
Rating: 1 out of 5
The right copper microphone is missing
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Response from SOSAV
Hello Laetitia, We are very sorry to learn that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part which, according to you, has some anomalies. In order to discuss this with our customer support, please contact us by e-mail at [email protected] : our team will be happy to help you if you contact us :-) Have a nice day! The SOSav.fr team
J
Jean-Luc D.
Rating: 3 out of 5
At the opening of the envelope I found the suction cup partially unusable because deformed (folded edge) and especially the sticker envisaged to stick the battery completely unusable, the protection of the sticky part unstuck and the sticker partially stuck on the pocket of tools..... I thus had to improvise
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
D
DEBORAH S.
Rating: 3 out of 5
The screen is darker.
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Response from SOSAV
Hello, we are very sorry to hear that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team regarding this display problem. To find out for sure, we suggest that you do the following: from the HOME menu on the console, select " Console settings " then " Brightness ". Select "Auto Brightness" to have the screen brightness adjust itself according to the ambient brightness, or set it manually. If this doesn't solve the problem, please contact our team at [email protected] and we'll look into it together. Have a nice day! The SOSav.com team
L
Lucas R.
Rating: 1 out of 5
The screen did not have the right colors, the blue was purple and the others did not match. After two days the screen was broken.
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Response from SOSAV
Hello Lucas, We are sorry to see that the screen we received is obviously defective :-( Our team contacted you this Friday and is looking forward to your return so that we can find a quick solution. Have a great day! The SOSav.com team
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Ethan Q.
Rating: 1 out of 5
Product does not work
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
A
AKIM H.
Rating: 3 out of 5
Delivery 1 week too long!!! order on Wednesday received Tuesday 7 days included Weekend for a simple letter fleece...can do better otherwise RAS for a product of occase
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Response from SOSAV
Hello Akim, Thank you for your message. Your package was shipped in less than 24 hours by our logistics team, we are sorry if the postal delays could be extended in this particular period, we are as you know entirely dependent on carriers, just like you. We are happy to hear that the part received is suitable for you! Please do not hesitate to contact our team at [email protected]. Have a great day and see you soon. Sincerely, The SOSav.Fr Team
M
Mounir A.
Rating: 1 out of 5
The product does not conform to the link on the video and is not compatible with my phone.
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Response from SOSAV
Hello, thank you for your comment! Could you please contact our customer service at [email protected] so that we can find a solution to your problem? Have a nice day! Sincerely, The SOSav team
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