SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I ordered a part supposedly compatible with my iPhone 6 according to the site impossible to mount because different from the original No commercial gesture but an email to tell me the right part!
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Response from SOSAV
Hello Thierry, We have received your message and we thank you. After checking your file, you have received the part you ordered, namely a Home Button cover - iPhone 6 . You were in fact looking for the HOME BUTTON + COVER - IPHONE 6 . It is a mistake of order and not an error of our services, our support has still offered you 10% discount if you want to recommend the right part to us. Wishing you a good day. The SOSav team
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Anonymous A.
Rating: 3 out of 5
No free returns when the product is defective
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Response from SOSAV
Hi Rayann, Thank you for taking the time to share your review. As part of our warranty, we offer an exchange of the part, everything is of course at our expense. In the case of a retraction as you have requested, the return costs are indeed at the buyer's expense. The SOSav team
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Anonymous A.
Rating: 3 out of 5
Interesting site, fast delivery unfortunately the screen doesn't fit on my phone. I'm waiting for the return of the soap. The rest of my purchases are good quality, nothing to complain about. The rest of my purchases are of good quality, nothing to complain about.
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Anonymous A.
Rating: 3 out of 5
well
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Anonymous A.
Rating: 3 out of 5
The site is perfect, the explanations are remarkable. Delivered quickly. Unfortunately, after two disassembling of the small external screws, the tools in the shape of a star quickly got stuck. I can no longer disassemble my iPhone to check the installation of the battery because it no longer lights up.
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Anonymous A.
Rating: 3 out of 5
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product.
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Anonymous A.
Rating: 1 out of 5
The screwdrivers you buy do not match your battery instructions
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Anonymous A.
Rating: 1 out of 5
Order paid in express received in 48h 3 items orders only 2 received with delivery note as that the 3 were delivered! The 3 were in stock at the time of the order Contact number on the invoice not assigned! Sending several emails with no response After several days a proposal to have Flee this site
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Response from SOSAV
Hello, Thank you for sharing your opinion. After reading your comment and studying your file, it would seem that you are identified as a professional with us. As such, you have a privileged contact with our sales team. Do not hesitate to contact our team by email or telephone so that we can review your order together. Sincerely yours,
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Anonymous A.
Rating: 1 out of 5
I'm not sure if I'm going to be able to get my order back, but I'm sure I'll be able to get it back. I've been using the site for some time now and I'm very happy with the service. I've been using the site for some time now and I'm very happy with the service and I'm very happy with the service.
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Anonymous A.
Rating: 1 out of 5
In my package instead of the HUAWEI back shell there was...... A bomb! I wrote to them and they answered and offered me a refund or wait for the restocking which I chose... I have never had anything after relaunching.
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Anonymous A.
Rating: 1 out of 5
I never received my order! I'm still waiting
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Anonymous A.
Rating: 3 out of 5
The product barely matches the order. It is not the same model.
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Anonymous A.
Rating: 1 out of 5
I am still waiting for 2 months, 3 reminders for my initial complete order!!!
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Anonymous A.
Rating: 3 out of 5
ordering error
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Response from SOSAV
Hello, Once again we apologize for the inconvenience of receiving this bad product. We hope to have responded quickly to your complaint. Sincerely yours,
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Anonymous A.
Rating: 1 out of 5
Deadlines are not met
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Anonymous A.
Rating: 1 out of 5
Received the item in 3 days. The item was intended for an iphone 6S plus, but only works with a 6S, although I did order the part for the 6S plus.
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Anonymous A.
Rating: 3 out of 5
too long for delivery
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Anonymous A.
Rating: 1 out of 5
the battery was shorter and does not hold the charge. impossible to reach them by phone
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Anonymous A.
Rating: 1 out of 5
Still haven't received the right C-piece to despair about.
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Response from SOSAV
Hello Jérôme, After checking, we have shipped your order 3 times. If an error in the routing or the loss of a parcel can happen exceptionally, it is very surprising that none reached you especially since they were not returned to us. Your address is a place that has no street name or number, can you confirm it to us at [email protected] in order to resolve the situation as soon as possible? With our apologies for the inconvenience caused. The SOSav team
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Anonymous A.
Rating: 3 out of 5
Order and material received without any problem. Repair material not solid (screwdriver of poor quality). Electronic equipment to be replaced is well made and functional. The description of the repair actions is not good, especially with necessary actions not described and unnecessary actions described that made me make mistakes that led to the loss of the equipment during the repair. Too bad. Good site but to be followed with caution.
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Anonymous A.
Rating: 3 out of 5
Sorry SOSAV. So far, the service has always been correct. I'm very happy with the service and the quality of the product, and I'm very happy with the quality of the product. I'm very happy with the service and the quality of the product, and I'm very pleased with the service. I have to say that I am very pleased with the service and the quality of the product. For the damaged package: -2 stars ?
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Anonymous A.
Rating: 3 out of 5
I was quite disappointed with my order, I was expecting more support.
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Anonymous A.
Rating: 3 out of 5
Ordered a charging connector with microphone, received without the microphone. So 3/5. Otherwise the tuto assembly disassembly 5/5. Sincerely
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Response from SOSAV
Hello Bernard, Thank you for taking the time to share your review. You have received a Galaxy S7 charging connector + microphone: https://www.sosav.fr/store/galaxy-s7/9977-connecteur-de-charge-galaxy-s7.html Indeed, the microphone is an integral part of the charging connector, it is already mounted and soldered. It is the small square that is just next to the charger plug. We remain at your disposal and wish you a good day. The SOSav team
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Anonymous A.
Rating: 1 out of 5
I haven't received my order yet :(
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Anonymous A.
Rating: 3 out of 5
video very practical to replace a part without being an expert! On the other hand, the internal speaker that I ordered does not work very well... I found the tone (that I did not have at all before) but the sound is very weak even at the Max volume so I am disappointed!
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Response from SOSAV
Hi Estelle, Thank you for taking the time to share your opinion. IF the part is correctly installed, please feel free to contact our support at [email protected] for a return or exchange, all our parts are guaranteed. Wishing you a good day. The SOSav team
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Anonymous A.
Rating: 3 out of 5
I'm not sure if I'm going to be able to use it, but I'm not sure if I'm going to be able to use it at all.
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Anonymous A.
Rating: 1 out of 5
I'm not sure how to repair the screen on the z3 compact. Result I broke the speakers. The cost of the repair became too much. No apologies from the service department. I'm going to get my money back for the new screen. Result my phone is dead and I lost 10 euros in shipping costs. The repair guide is still not updated.
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Anonymous A.
Rating: 1 out of 5
Very well done site, but we don't receive what we order.
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Anonymous A.
Rating: 1 out of 5
It's been 3 weeks, I never received the battery I ordered
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Anonymous A.
Rating: 1 out of 5
NEVER RECEIVED
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Anonymous A.
Rating: 3 out of 5
I followed the tutorial and the part with the earpiece was missing. On Sony Xperia ? compact
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Anonymous A.
Rating: 3 out of 5
The site is perfect, the search for products is perfect, the order is perfect, but at the reception 1 error on 2 products ordered. The service was fast, I would add a half star for that if I could
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Anonymous A.
Rating: 1 out of 5
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
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Anonymous A.
Rating: 3 out of 5
The product is not what I wanted.
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Anonymous A.
Rating: 1 out of 5
My order was a tempered glass protection film (Galaxy S7 Edge), the 1st order arrived damaged - glass completely broken because of very thin packaging - not suitable. The 2nd one arrived without any problem, but the glass lasted one day on the screen of my laptop ... Really disappointed because useless purchase.
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Anonymous A.
Rating: 1 out of 5
I really don't see the point of selling a touchscreen without LCD! I would not be fooled again, I find it dishonest of you not to specify that the glass without lcd is useless for this model. After changing the glass, I realize that my screen "off" is gray and not black, not serious it does not bother me ... By turning it on the screen is all white ... In searching the forums for a solution to my problem, I maperçois that on the LG G2, it must change the glass AND the lcd. I've been using it for a while now, but I'm not sure how to fix it.
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Response from SOSAV
Hello Mariame, Thank you for taking the time to share your opinion. The interest in selling the touchscreen without the LCD is, as indicated on our product sheet, in case of cracked glass, broken glass, touchscreen problem: https://www.sosav.fr/store/pieces-detachees-lg-g2/9349-vitre-tactile-noire-lg-g2.html. The change of the glass alone is indeed useless if it is your LCD which is damaged. Wishing you a good day. The SOSav team
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Anonymous A.
Rating: 3 out of 5
My home button is missing a connector so I can't use it anymore
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Anonymous A.
Rating: 3 out of 5
I am moderately satisfied with the product. It does not hold the charge like the original battery. It is therefore expensive for the result.
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Anonymous A.
Rating: 3 out of 5
I ordered a rear window and a photo camera window for my S7. On the website, a rear window sticker is recommended with the purchase to complete the repair. However, my rear window arrived with a sticker already placed. So I paid 8 euros for a useless sticker (sent in duplicate). The tuto for the replacement of the camera glass is a bit light too, fortunately there are other tutorials on the net. For the rest RAS, fast delivery and ordering process quite fluid.
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Anonymous A.
Rating: 3 out of 5
I am satisfied with all the material except the spatula which broke at the first use which is not normal for a phone repair kit.
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