Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 3 stars

Reset filters
A
anonymous A.
Rating: 3 out of 5
site ok
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Good receipt but expensive for my taste, not worth more than 13 max
Translated reviews
A
anonymous A.
Rating: 3 out of 5
The site is very correct, I am disappointed with the hardware (the screen is far too slow)
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Hello I am not entirely satisfied because during the installation of the product the sticker template did not correspond
Translated reviews
A
anonymous A.
Rating: 3 out of 5
The delivery times have not been respected. however, there is a facility to ask questions to the operator via the website. the answer is fast and accurate. the whole site is good because there are disassembly tutorials. they are missing on my model of phone from essential elements u reassembly, I had to buy on another site.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Good site, too bad the product available is not of better quality
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Null, I received something else that doesn't interest me, an iphone 5C screen
Translated reviews
Response from SOSAV
Hello David, Thank you for taking the time to leave a review. After checking, you have not contacted our customer service to inform us that you have not received the part you ordered. We invite you to send us an email at [email protected] with a picture of the product received so that we can do the necessary quickly. Wishing you a good day and remaining at your disposal. Sincerely, The SOSav team
A
anonymous A.
Rating: 1 out of 5
Product badly referenced (screen announced with frame but received without frame... twice) all under the pretext of a quality problem with a supplier (honesty is good...). When I was finally able to order the right part, after replacement of the screen it is of terrible quality, color contrast and brightness very very very far from the original product. The video tutorial is far from being exhaustive and lacks a good part of the gestures to perform (recovery of the foam of the brightness sensor for example). The only thing I can say is that the video tutorial is far from complete and lacks many of the steps to take (e.g. recovering the foam from the light sensor). The only positive point is the reactivity of the answers by mail, otherwise it would not even deserve a star.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
I received the package on time but unfortunately it is not what I ordered
Translated reviews
Response from SOSAV
Hello Jean, Thank you for taking the time to leave a review. First of all, we apologize if you did not receive the product you ordered. After checking, you did not contact our customer service to inform us. We invite you to contact us at [email protected] with a picture of the received part so that we can do the necessary. We wish you a good day and remain at your disposal. Sincerely, The SOSav team
A
anonymous A.
Rating: 3 out of 5
The bag solved the ordering problem as I expected. No worries. Thank you
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Delivery is correct and relatively fast. The "options" proposed on the product page proved to be perfectly useless, none of the tools contained allowing the dismantling of the device, 20 for nothing and a tool to go find elsewhere.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Too much waiting
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Suite commande écran wii U + écran iPhone 5c complet + batterie 5c+spatule métal +kit outils universels en Chronopost Commande reçue 3 jours plus tard mais manque le kit outils Mail au vendeur réception des outils 3 jours plus tard Réparation le bouton home n'est pas monté sur lecran Du 5c vendu complet , bouton home fourni na pas fonctionné obligé de remettre lancien + comportement anormal du tactile et de la batterie. The screen wii u apparently works normally. I'm not sure how to get the phone to work, but I'm sure it's a good idea to get it to work. I would not recommend Sosav
Translated reviews
Response from SOSAV
Hello Jérôme, Thank you for taking the time to leave a review. After checking, you have not contacted our customer service regarding these operating problems. All our parts are guaranteed for 1 year, we invite you to send an email to our after-sales service at [email protected] so that we can send you a new after-sales service. Wishing you a good day. Sincerely, The SOSav team
A
anonymous A.
Rating: 3 out of 5
A glass replacement leaflet could have been included with the glass
Translated reviews
A
anonymous A.
Rating: 3 out of 5
I find that the quality of the screen is very perfectible. Fast service and interesting tutorial.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
DELIVERY LONGER THAN ANNOUNCED
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Very interesting Pay attention to the delivery method
Translated reviews
A
anonymous A.
Rating: 3 out of 5
The Plus: The Site presents well The products seem to be of correct quality. The delivery is fast and correct. The minus (too bad, there are ... but will surely be better tomorrow) They should seriously check the consistency of product designations and that of the tools offered in association because it would be better to offer nothing rather than a tool not suitable for the assembly of the product sold.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Hello, This was the first and last time I ordered from your site. If you are not able to know what you are selling, I have nothing to do with you.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
I had a problem with the home order button, it didn't work and I couldn't get through to anyone in the department, plus the phone number on the invoice didn't exist. 12 EUR in the trash
Translated reviews
A
anonymous A.
Rating: 3 out of 5
I'm very pleased with the delivery and the product. I've been using it for a while now, but it's not the same as the original. The material is different. It's obvious that it's better than the broken back, but it changes the look and feel of the phone, so it should be mentioned.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Please read the description because purchase: kit-de-reparation-ecran-complet-noir-iphone-6 the screen is not complete parts to recover on the old one!
Translated reviews
Response from SOSAV
Hi Simon, Thank you for taking the time to leave a review. There is indeed a difference between assembled full screens and full screens for iPhone 6. The complete screens are composed of the LCD screen, the touch screen and the chassis. It is necessary when replacing your screen to transfer the elements assembled to the screen (camera, home button, speaker ...) from your old screen to the replacement. On the contrary, complete assembled screens have all the elements already assembled on the screen. The only thing you need to transfer is your home button and its pad, in order to keep the Touch ID functionality. All this is well documented on our product sheet. Wishing you a good end of day, Sincerely, The SOSav team
A
anonymous A.
Rating: 3 out of 5
Easy to find. Apparently no payment problems. I would like the company to commit to not selling my email address. I'm fed up with these incessant mails
Translated reviews
A
anonymous A.
Rating: 1 out of 5
I ordered the part with the right ref and received the wrong one
Translated reviews
A
anonymous A.
Rating: 3 out of 5
unsuitable product returned
Translated reviews
A
anonymous A.
Rating: 3 out of 5
In most orders, parts not really reliable
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The battery does not match. Maybe I'm wrong. I find myself with a battery that is of no use to me.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Insufficient information
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Fast but if you make a mistake in your order, be careful with the return shipping costs
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Of course the whole
Translated reviews
A
anonymous A.
Rating: 3 out of 5
The site is sorely lacking in precision in the exact composition of the screen. It is very regrettable that we do not know before ordering what the screen is made of. It is vague and does not give confidence.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
I hesitated to give 1 star after the refund of an item in my order, but I still remain on 3 items of very low quality, 2 of which are unusable and the 3rd which broke on a simple manipulation (and I'm not at my first phone repaired) ... It's a pity because the site pays a little for the low quality of the products it sells, but here, it was beyond the "low end"...
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Site OK
Translated reviews
A
anonymous A.
Rating: 3 out of 5
to improve the delivery of the failing relay points otherwise very good site with an efficient troubleshooting help
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Good site but bad products
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Despite a quick response from customer service, and a deposit to receive a new part faster, I have received nothing after 5 days and the tracking link is not valid.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Serious, professional
Translated reviews
A
anonymous A.
Rating: 3 out of 5
The content is not detailed enough, so I ordered the wrong connector for a note 4. On another website I had 4 choices that allowed me to choose the connector for my smart phone.
Translated reviews
A
anonymous A.
Rating: 3 out of 5
I'm happy with the item but the package was opened and the inside handled so I hope there was no exchange but I think not according to the condition of the item
Translated reviews
A
anonymous A.
Rating: 3 out of 5
Well
Translated reviews