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A
Rating: 3 out of 5
I received the wrong product. I received a full screen 5c instead.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
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A
Rating: 3 out of 5
For the screen, beautiful aspect, but the touch does not react as well as the original, the color rendering is correct, to see in the duration... For the battery apparently no concern to see the longevity ....
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A
Rating: 1 out of 5
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
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A
Rating: 3 out of 5
Hello, I tried to call you by leaving a message, but no call back...
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A
Rating: 1 out of 5
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
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A
Rating: 3 out of 5
I managed to modify it but had some surprises
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A
Rating: 3 out of 5
delivery a little slow
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A
Rating: 3 out of 5
Shipping costs 5euros, for a piece that is 5grams. An envelope costs less. But fast service.
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A
Rating: 3 out of 5
The site is well done but I was tricked I had not seen that the product was not in stock My request for change of delivery address was not taken into account I waited 3 weeks before having the product
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A
Rating: 1 out of 5
Well
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A
Rating: 1 out of 5
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
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Response from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service
A
Rating: 3 out of 5
Order quickly taken into account and quickly delivered
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A
Rating: 3 out of 5
screen quality far below the original
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A
Rating: 1 out of 5
I've just ordered the connector, battery, tools, and followed all the steps in the video with care. The result is a black screen and no sound.
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A
Rating: 3 out of 5
misleading the shipping costs are not free as advertised
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A
Rating: 3 out of 5
Well
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A
Rating: 3 out of 5
Asez bien
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A
Rating: 3 out of 5
Good material, the screen works, delivery time too long for the material in restocking.
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A
Rating: 3 out of 5
A good value for money, but an after-sales service that is not attentive enough. No telephone, so it is not always easy to be understood in writing, so in some cases I prefer to exchange by phone to better understand a problem. I really had a hard time making myself understood during an email exchange with a customer service representative. Just to make him understand that I was missing a USB cable for iPhone.
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A
Rating: 3 out of 5
Well designed site with detailed tutorials
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A
Rating: 1 out of 5
not received
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A
Rating: 1 out of 5
PayPal waiting time extremely long! +/- 20 days before receiving my order. TO AVOID!
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A
Rating: 3 out of 5
I'm sorry that in the description of the sale it is not marked that it's a reconditioned battery, but it should be specified.
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A
Rating: 3 out of 5
I wanted to change the blootooth and wifi antenna and I can't get any network at all now. by following the DEG guide
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A
Rating: 1 out of 5
I had the part mounted and the result is very bad. The screen is predominantly yellow. I will have to have it dismantled and returned to you.
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A
Rating: 3 out of 5
Well
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A
Rating: 3 out of 5
Improve and reduce shipping costs
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A
Rating: 1 out of 5
5 packages defective (screen remains black or touch button hs)
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A
Rating: 3 out of 5
Quality parts but lack of availability
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A
Rating: 3 out of 5
Price discrepancy on the mobile version of the website. Shipping costs are quite high.
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A
Rating: 3 out of 5
first purchase, and broke down after 2 days of use
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A
Rating: 1 out of 5
I have never received the missing parts.
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Response from SOSAV
Hello, After checking, as indicated during the exchanges, the Tool Kit was indeed sent to you a first time, and the tracking number was sent to you by email: "Benjamin** - 25/02/2016 - 16:46 Product Standard Tool Kit Sir, We have just shipped the following products to you: -Standard Tool Kit You can track this shipment with the following max letter number: 1H01908837545" The package was returned to us. We have sent back a second one, and the tracking number has been provided to you via email: "Benjamin** - 09/03/2016 - 16:00 Product Standard Tool Kit Sir, We have just shipped you the following products: -order APIJG2QSJ You can track this shipment with the following max letter number: 1H01908837057" You will understand that we do not have the ability to control the delivery problems that the Post Office may encounter. Sincerely yours,
A
Rating: 3 out of 5
Lack of communication on the short of reapro after order
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A
Rating: 1 out of 5
Ne marche pas
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A
Rating: 3 out of 5
Well, rather disappointed because for a 1st purchase, it missed an element of the ordered article. Ticket in progress. If I could have the item by Saturday, then I would definitely give a positive review!
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A
Rating: 1 out of 5
Very disappointed
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A
Rating: 3 out of 5
Bon site
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A
Rating: 1 out of 5
Well delivered but defective part
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service ([email protected])? Sincerely, Frédéric
A
Rating: 3 out of 5
Easy navigation, accessible products.
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