Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Pitiful. I order, they inform me by email that my product is out of stock and they offer me either a refund or a credit note. I opt for a refund and I receive an email saying that they have been supplied and that my order has been shipped. This is a site to be avoided as a matter of urgency.
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Response from SOSAV
Hello, You placed an order on 15/12/2015. Unfortunately, during the preparation of the order, we were out of stock. The preparer then informed you by email. However, that same day, our restocking was delivered to us. The order preparer therefore finalized your order for shipment the same day. Your refund request was made on 16/12, the next day. Sincerely, Frédéric
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anonymous A.
Rating: 3 out of 5
I placed my order on 08/12/2015 at 10H00. I received an email confirming that the preparation of my items are in progress. But the order should have been shipped the same day for any order before 15h Order reference BYUCZVJ0M. I have received an email confirming that my order is still being prepared and that it has been more than 24 hours since I placed my order, although the payment was received.
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anonymous A.
Rating: 1 out of 5
Sale of objects that cannot be repaired by themselves
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
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anonymous A.
Rating: 3 out of 5
I bought the screen from you, at reception no adhesive stick, obliged to order elsewhere to repair.
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anonymous A.
Rating: 1 out of 5
Not satisfied
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anonymous A.
Rating: 3 out of 5
No problem with the ordering process and the delivery time. The big problem is the quality of the product received: see comment on the content of the order below.
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anonymous A.
Rating: 3 out of 5
I received my order on time and the package was well protected. I am not satisfied with the products I received.
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anonymous A.
Rating: 1 out of 5
Hello, light spots appear on my screen (two lighter spots with a diameter of 2 to 3 mm) after 1 month of operation. I do not recommend this screen.
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
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anonymous A.
Rating: 3 out of 5
Moderately satisfied. Delays >48h, part does not allow a complete repair. First problem repaired, but another problem appears
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anonymous A.
Rating: 3 out of 5
One of the two batteries is not working
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anonymous A.
Rating: 1 out of 5
I would not recommend this site to anyone around me.
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anonymous A.
Rating: 3 out of 5
The products could be grouped by size perhaps. However, when paying for the order, I do not know how but I did not understand the options, I came to validate the payment by transfer (which took a long time for the order to be shipped). However, I am used to buying on the net. I would have liked to cancel this method of payment and start again, but it was impossible. Maybe review the presentation of the payment options.
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anonymous A.
Rating: 1 out of 5
The site is well built but the products sent do not work
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anonymous A.
Rating: 3 out of 5
Push for consumption
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anonymous A.
Rating: 3 out of 5
not clear at all
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anonymous A.
Rating: 1 out of 5
Badly done
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anonymous A.
Rating: 3 out of 5
Too long delays
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anonymous A.
Rating: 1 out of 5
The part does not correspond to the product described, no explanation available, request for assistance without serious answer ("look at the videos on the internet" "call a repairer") - I'm waiting for the authorization to make a return (!) and to get the address where to send the package ...
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Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? You contacted our services on a Sunday at 3:40 pm and we answered you that same day at 10:13 pm, then at 12:17 am after your second email, although we are closed on weekends (and in the evening). Concerning the comments you give us, I don't find, in the email exchanges, the following advice: "look at the videos on the internet" "call a repairman") For your information, our guides are only available in the form of images and text. Finally, as indicated by the adviser on Monday, he is waiting for information about the product received. You can of course answer him by specifying that you do not wish to wait and prefer to return the package. Sincerely, The SOSav team
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anonymous A.
Rating: 3 out of 5
correct timeframe
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anonymous A.
Rating: 3 out of 5
Good tutorials
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anonymous A.
Rating: 1 out of 5
completely incompetent
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Response from SOSAV
Hello, Thank you for leaving a Review. However, after checking, your request was for an exchange, following an order error. You will certainly understand that the exchange can only be ensured upon receipt of the battery, which, according to the email exchanges, you have been offered. The exchange was not refused. In addition, you indicated that you wanted a second battery, but also that you urgently needed these elements. The advisor has therefore proposed to place a new order, and in parallel, to return the model purchased by mistake, which will be refunded upon receipt. Sincerely, Frédéric
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anonymous A.
Rating: 3 out of 5
The product is perfect and the shipping is fast BUT the price increase is not justified in my opinion and the shipping costs are really excessive. The competing sites offer the same products with your old prices more than interesting...
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anonymous A.
Rating: 3 out of 5
No warning that my package has arrived at its destination, a delivery not registered on my sosav account. I do not put below 3 stars not to kill the average of the site.
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anonymous A.
Rating: 3 out of 5
Why this note? I sent an email to know if there was a tutorial or a notice in order to be able to change the rear window of my galaxy s5 I am waiting for an answer .... I would not like to do anything stupid.
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anonymous A.
Rating: 1 out of 5
Received an intact package but the glass was cracked
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anonymous A.
Rating: 1 out of 5
The battery I received never worked!
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anonymous A.
Rating: 3 out of 5
Fast delivery, damaged coli, a mini carambar inside?
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anonymous A.
Rating: 3 out of 5
No screwdriver provided with the battery, too bad!
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anonymous A.
Rating: 3 out of 5
well
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anonymous A.
Rating: 1 out of 5
The part you sent me is not the original call it did not work
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anonymous A.
Rating: 1 out of 5
I have received the package with a small carambar. I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one.
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anonymous A.
Rating: 3 out of 5
Bad advice in the guide: mention of useless tools and the connector when plugged in makes an impressive noise...I'm almost afraid it will catch fire...besides it didn't solve my charging problem...
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anonymous A.
Rating: 3 out of 5
Screen speed to be reviewed.
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anonymous A.
Rating: 1 out of 5
Defect on a part
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anonymous A.
Rating: 3 out of 5
Performing site. Receipt in Parcel Relay rather Fast.
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anonymous A.
Rating: 1 out of 5
The room was not at all the same as the original one
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anonymous A.
Rating: 3 out of 5
Instead of a candy I would have preferred to receive assembly tools. For the rest, we have to see the quality in operation. Sincerely
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anonymous A.
Rating: 3 out of 5
I have received my order, but in my order tracking system, it is still marked as delivered. This problem persists since the creation of your website. I have already reported it, but nobody has remedy the problem. Sincerely, Philippe LARDOIUX
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anonymous A.
Rating: 1 out of 5
Tres incertain attention prudence
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anonymous A.
Rating: 3 out of 5
The site looks good but on my first order, I receive a bad item that does not correspond at all to the description. Disappointed !!!!
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