Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1 and 3 stars

Reset filters
M
Morgane L.
Rating: 3 out of 5
following a purchase from 19/02/2024
Product complies with specifications. Too bad the instructions for fitting the protective film on the phone screen are missing.
Translated reviews
Y
Yoan A.
Rating: 1 out of 5
following a purchase from 07/02/2024
Very professional SOSAV with fast shipping. However, I would not recommend the screen I bought. After the change, I notice that the screen doesn't always respond and freezes for a few seconds several times a day.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
D
Dornon G.
Rating: 1 out of 5
following a purchase from 12/02/2024
Average, One item missing from my order during delivery. Urgently needed this battery. A pity.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
E
Eli H.
Rating: 1 out of 5
following a purchase from 26/01/2024
after 24h of use, the screen is no longer touch-sensitive.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
J
Jean-Christophe T.
Rating: 1 out of 5
following a purchase from 06/01/2024
faulty screen and no customer service
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
F
Florian C.
Rating: 3 out of 5
following a purchase from 21/01/2024
I changed the part as in your video but it still won't load 😭
Translated reviews
L
Loïc R.
Rating: 3 out of 5
following a purchase from 12/01/2024
An item in the order was not for the right phone (return at our expense)
Translated reviews
G
Gobert A.
Rating: 3 out of 5
following a purchase from 11/12/2023
Mitigated, expensive site
Translated reviews
T
Thomas K.
Rating: 3 out of 5
following a purchase from 18/12/2023
The joystick works, but in the universal kit the size of the three-headed screwdriver does not correspond to the size of the switch screws, and the screw heads are destroyed.
Translated reviews
P
Philippe O.
Rating: 3 out of 5
following a purchase from 31/10/2023
cde chassis/screen redmi note 8 pro, replacement ok. Except for the proximity sensor, inoperative, the screen flashes when using the phone. In fact, on the chassis, instead of 3 small holes, there are only 2. That's a shame, so dismantle the proximity sensor and no more flashing, but no screen shutdown near the cheek when making a phone call.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
H
Hippolyte V.
Rating: 3 out of 5
following a purchase from 05/12/2023
the package did not fully correspond to the description
Translated reviews
P
Peter H.
Rating: 3 out of 5
following a purchase from 26/11/2023
correct delivery, but I find it strange that the battery has already lost 5% of its capacity after 10 days
Translated reviews
A
Alain L.
Rating: 3 out of 5
following a purchase from 01/12/2023
Difficulties at the beginning to have access to my account and to validate the delivery, but after rectification of your share, return to the normal one.
Translated reviews
G
Gilles C.
Rating: 3 out of 5
following a purchase from 09/11/2023
the suction cup in the kit is twisted and ... unusable, doesn't stick at all, the plastic of the instruments is too soft, I had to use my own tools... the part itself works
Translated reviews
N
Nicolas L.
Rating: 3 out of 5
following a purchase from 02/11/2023
I ordered and paid for my order but it had not been sent. I had to make a complaint on the website.
Translated reviews
F
Fred G.
Rating: 3 out of 5
following a purchase from 01/11/2023
Battery as described but poor quality tool kit, the pentalobe screwdriver was deformed the first time it was loosened, forcing me to go and buy a kit from Leroy Merlin (Tivoly kit) to change the battery on my daughter's iPhone.
Translated reviews
L
Louis V.
Rating: 3 out of 5
following a purchase from 14/03/2022
I received half my coli
Translated reviews
A
Arnaud T.
Rating: 3 out of 5
following a purchase from 06/09/2023
Fast delivery. I ordered an Iphone battery but the stickers didn't come with it. Too bad the site doesn't remind me.
Translated reviews
N
Nicolas D.
Rating: 3 out of 5
following a purchase from 29/08/2023
The plastic support for the brightness sensor was missing (plastic part between the screen and the sensors). I had to dismantle it on the old screen at the risk of damaging it. But it's a replacement, I'm aware that it's not the same as the original.
Translated reviews
G
Geneviève M.
Rating: 3 out of 5
following a purchase from 17/07/2023
Fast, accurate delivery
Translated reviews
N
Noah B.
Rating: 3 out of 5
following a purchase from 05/08/2023
Order placed on Saturday evening with chronopost express delivery option before 1pm the next day. On Sunday no parcel, no e-mail, received 2 days later. You could have specified that you don't take care of orders on Sundays, that would have saved me an extra 10€.
Translated reviews
Response from SOSAV
Salve,
Non lavoriamo la domenica e nemmeno il cronopost, come può immaginare... È indicato direttamente sul sito.
Cordiali saluti Etienne.
H
Hugues L.
Rating: 3 out of 5
following a purchase from 19/06/2023
Hello, I received the item, quickly, in good condition, but unfortunately, it was the top microphone, to speak, that I needed!!! Error!!! And in, you do not have it in stock and impossible to find it on the net!!! :((((
Translated reviews
E
Emanuel T.
Rating: 3 out of 5
following a purchase from 28/07/2023
Screen received on time but very disappointed that no tools were supplied.
Translated reviews
Response from SOSAV
Salve,
Gli strumenti sono sempre un'opzione a destra del pezzo di ricambio.
Cordiali saluti.
G
Geraldine A.
Rating: 3 out of 5
following a purchase from 01/07/2023
Iphone button purchased only partially works. When changing the button, the front camera stopped working.
Translated reviews
Response from SOSAV
Salve,
Se questo è il caso, le suggerisco di fare una richiesta di assistenza per avviare la procedura di sostituzione.
Inoltre, il tasto home non è collegato alla fotocamera anteriore, quindi deve esserci un problema di assemblaggio.
Cordiali saluti.
Y
Yohann P.
Rating: 3 out of 5
following a purchase from 10/07/2023
Well presented site, well explained and simple tutorials. However, the battery doesn't seem to perform any better than my old one. I have to recharge 2 times to last a day with moderate use.
Translated reviews
Response from SOSAV
Salve,
Grazie per le informazioni, in questo caso la invito a fare la richiesta di cambio online sul sito.
Il prodotto è garantito, quindi non esiti.
Cordiali saluti.
C
Christian H.
Rating: 1 out of 5
following a purchase from 12/06/2023
I didn't receive the TRIWING Y2,0 screwdriver in my Universal Tool Kit, so I can't replace the MicroSD drive in my NINTENDO SWITCH.
Translated reviews
Response from SOSAV
Salve,
Se è questo il caso, la preghiamo di fare la sua richiesta online nella sezione contatti.
Grazie mille.
Grazie a voi.
H
Henri Z.
Rating: 3 out of 5
following a purchase from 26/06/2023
I ordered a charging connector kit for an iPhone SE. The connector received was a reconditioned used model. The charging and jack connectors had traces of wear and black marks. The stickers on the tablecloth had been ripped off and didn't fit. I fitted this set because I couldn't wait, and fortunately it was functional, which is why I gave it 3 stars. But I would have liked to have been warned at the time of purchase and that's why I took 2 off.
Translated reviews
R
Romain F.
Rating: 3 out of 5
following a purchase from 07/06/2023
I'm not sure, the shipment is fast & careful, it's not my first order but the screen I received does not have the same screen size as the original (I had ordered an EOM, quality noted as identical to the manufacturer) I have black borders along my screen. SOSAV has offered me a return, but I'm afraid I'll damage the phone if I have to reassemble it, if a new screen without this defect is available.
Translated reviews
F
Franck A.
Rating: 3 out of 5
following a purchase from 05/06/2023
the compatible screen is not complete, in particular the front camera is held in place by a transparent plastic form glued to the screen. This is not shown on the video, and it's not easy to remove and reattach.
Translated reviews
M
Marc D.
Rating: 3 out of 5
following a purchase from 21/05/2023
Fast delivery and material in good condition. Unfortunately, the pentoformic screwdriver is not of great quality. very quickly chipped:-(
Translated reviews
M
Melanie F.
Rating: 3 out of 5
following a purchase from 25/04/2023
The gasket I received was not suitable for my iPhone 8 but probably for an iPhone 8 Plus .... I did the repair without ...
Translated reviews
B
Bruno M.
Rating: 3 out of 5
following a purchase from 19/04/2023
The material was not complete and different from the video but I still managed to change my screen
Translated reviews
Response from SOSAV
Salve,
Grazie per questo feedback.
Può dirmi cosa manca? La invitiamo a contattarci direttamente attraverso il sito web.
Cordiali saluti Etienne.
W
Wasson W.
Rating: 3 out of 5
following a purchase from 13/04/2023
SOSAV service is perfect in quality and delivery time. On the other hand, your partner Chronopost is not up to par, deadlines not respected for a Chronopost Express.
Translated reviews
D
Dayane R.
Rating: 3 out of 5
following a purchase from 08/04/2023
After 3 days the power button is no longer functional I can't turn off my phone although I can still use the fingerprint recognition function.
Translated reviews
Response from SOSAV
Salve,
In questo caso la invito a fare una richiesta di assistenza direttamente sul sito per avviare la procedura di cambio.
I prodotti sono garantiti.
Cordiali saluti, il servizio post-vendita.
B
Bryan P.
Rating: 3 out of 5
following a purchase from 03/04/2023
Delivery is perfect but that's not the problem... The caps wear out at a crazy speed! In just 1 week they are already smooth on the bottom... I thought they would be exactly like the official ones but it's not the case... First and last order unfortunately.
Translated reviews
D
Damien T.
Rating: 3 out of 5
following a purchase from 31/03/2023
Product conforms but takes a long time to ship.
Translated reviews
L
Louis T.
Rating: 1 out of 5
following a purchase from 15/02/2023
The tools provided do not allow to open the switch... disappointed
Translated reviews
Response from SOSAV
Salve,
La invito a contattarci direttamente attraverso il sito per capire cosa non va.
Possiamo quindi fare ciò che è necessario.
Cordiali saluti Etienne.
J
Johan S.
Rating: 3 out of 5
following a purchase from 28/02/2023
I may be wrong but when ordering the tool kit for iPhone XS I am missing the triwing screwdriver... For the rest it's great.
Translated reviews
S
Sebastien D.
Rating: 3 out of 5
following a purchase from 10/02/2023
Material received and correct. But I did not receive the tape for the battery.
Translated reviews
R
Robin B.
Rating: 3 out of 5
following a purchase from 07/02/2023
good quality parts on the digital but much less good quality on the basic tool kit
Translated reviews
We use cookies for audience measurement and improving user experience.