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A
Rating: 1 out of 5
Scam, received a simple piece of plastic. Attention
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1 and 3 stars
Reset filtersP
Rating: 1 out of 5
After sales service not responding, wrong part received
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J
Rating: 3 out of 5
Very good material, but after a month I had to re-launch to get my order. I had a quick pick up and it arrived a few days later
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F
Rating: 3 out of 5
The service is great and the video supports are perfect but the iPhone 8 screen does not render the original colors!
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J
Rating: 1 out of 5
Very bad service, I received a laptop cover that was not at all what I had ordered (ugly and of very poor quality). I sent an email to report the error and to this day still no return. Run away from !!!!
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G
Rating: 1 out of 5
This is a shame! You sent me a device that doesn't work and I've been telling you that for almost a week now. You are not serious at all. G.P
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F
Rating: 1 out of 5
I first received a delivery time ranging from 7 days to 14 days; given the delay, I asked to cancel the order; I then ordered from another supplier whose delivery time was two days. My cancellation was not taken into account and the next day I received a message that the order was being prepared. I received the same goods twice.
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J
Rating: 1 out of 5
Missing one battery out of 2!!!
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B
Rating: 3 out of 5
Fast and competent service. The battery is well compatible with my Galaxy s7 but the battery life is way too short.
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O
Rating: 1 out of 5
Faulty proximity sensor
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J
Rating: 1 out of 5
SOSAV offers an original manufacturer's hardware for sale (here: Samsung connection cable) and delivers a "no-name" copy. This is inadmissible and would in principle be justifiable for a lawsuit if the purchase price were not so low.
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C
Rating: 1 out of 5
No quick return because I need help with my orders and no answer...
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F
Rating: 3 out of 5
It was an iPhone 6 screen. The explanations of disassembly and reassembly are very well done. Package was received on time, and in good condition. But the purchased screen seems defective (horizontal lines at the bottom). It is being checked.
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L
Rating: 1 out of 5
The screen is defective and Sosav is taking a long time to fix my problem. As a result, I am still without a phone. Thank you for answering me!
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F
Rating: 1 out of 5
I paid for an express delivery by Chronopost and the parcel arrived in colissimo with my name but the address of the relay point. Since then I try to contact you to have an explanation. I have sent you 3 emails, no response...
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F
Rating: 1 out of 5
The battery does not work it was empty and it does not charge
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G
Rating: 1 out of 5
Ordered in July 2021 and delivered in October 2021. Who says better? But the smartphone was repaired (battery had swollen and was distorting the screen)!
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D
Rating: 1 out of 5
2 months to get the order when it was available at the time of ordering! And impossible to cancel the order on the site !!! I ordered on another site and in 48h I had the part ! Now I have a duplicate ! To avoid
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C
Rating: 1 out of 5
Poor battery quality
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P
Rating: 3 out of 5
the customer's order refs are not taken into account at all. they are not mentioned on the invoice
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N
Rating: 1 out of 5
More than 2 months of waiting for a product available between 7 and 10 days. In no case did I receive information about the progress of my order. I don't recommend it at all.
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K
Rating: 3 out of 5
The part was gone, I managed to change everything thanks to the tutorial but the screwdriver provided to disassemble the Switch was of very poor quality, I had to buy one next door.... I'm not sure what to do, but I'm sure it's a good idea!
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P
Rating: 3 out of 5
Defective battery finally replaced after disassembly for photography.
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P
Rating: 3 out of 5
The items I ordered because they were displayed in stock when validating my basket turned out to be unavailable due to ongoing restocking... In addition, I was asked again the address of a relay point to send the last item finally available but it was sent to another address ... Well...
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K
Rating: 1 out of 5
The seller tries to rip people off and does not respect their own terms and conditions. It is necessary to be very vigilant, better to avoid. During a retraction they tried to refund me that the article bought without the expenses of sending although that appears in their CGV.
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T
Rating: 1 out of 5
Charger much too fragile
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Y
Rating: 1 out of 5
1 month to get my coli and on top of that I ask for a refund which I am refused Shameful
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V
Rating: 1 out of 5
Part not in stock but not reported at time of purchase. No answer to my email. No communication and crazy delay, might as well order the same thing on Aliexpress.
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J
Rating: 1 out of 5
one of the ordered products does not work (bluetooth headphones)
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Y
Rating: 1 out of 5
More than 5 weeks for a restocking of 3 unfortunate items, 2 mails sent to the company without any answer yet .... Very disappointed
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G
Rating: 1 out of 5
I have not received my order in full, I have already sent 2 emails to SOSAV for explanations, I still have no answer.
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S
Rating: 3 out of 5
Too bad the battery stickers are missing
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R
Rating: 3 out of 5
Very easy to order and correct price. Customer service response to my email was a bit long: 24 hours Application instructions for the telephone film: not in accordance with the film, so there is a mark in the corner of the film (not good)
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C
Rating: 1 out of 5
I waited 2 months to receive part of my order. The parts were available when I ordered them, and were waiting to be delivered afterwards. More than 3 months later, I am still waiting for the balance. No response to my reminders.
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J
Rating: 3 out of 5
Very good after-sales service... Fortunately, there were many delays due to supply difficulties...
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Response from SOSAV
Salve,
Grazie per il vostro feedback.
Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.
Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
Grazie per il vostro feedback.
Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.
Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.
Buona giornata.
Cordiali saluti,
Il team di SOSav.fr
B
Rating: 3 out of 5
A muddle in the order with little information without me asking. Contacted, customer service ended up confirming the delay, giving me a new approximate time frame but also offered to refund me the costs incurred (order plus delivery) if I wanted to cancel my order. The screwdriver pac I bought is of poor quality. The spare part on the other hand seems to be in order.
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B
Rating: 3 out of 5
My package arrived safely but with a delay. I had to send several emails to find out the status of my order. I would have preferred SOSAV to take the lead, hence my 3 star rating. Otherwise the response to my emails was quick. I would have preferred to have received the order in advance, hence my 3 star rating.
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G
Rating: 3 out of 5
a first order was for a set of tools to open an iPhone 6S and the smallest torx was too big... the second order was for screws for iPhone 6S and the delay was exceeded by more than a month... The fact remains that SOSAV offers repair materials that are difficult to find elsewhere and more expensive...
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A
Rating: 3 out of 5
Hello, I received my order 2 months after placing it without being notified of any delay. The part works well. I think that for the betterment of the planet SoSav should collect used parts from their customers to see if they can repair them. Sincerely
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J
Rating: 3 out of 5
delivery time too long, order on 01/07 and shipped on 11/08! item conforms
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