Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Product arrived quickly. The improvement of autonomy related to the change of the battery is significant, but less than expected. The tools are useful for this type of manipulation, without being exceptional (cheap packaging, plastic that is damaged after opening the phone ...).
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wally D.
Rating: 3 out of 5
following a purchase from 18/08/2021
Positive point if a screen has a problem we can exchange it directly on site and negative point the brightness of the screen is ultra low I see nothing in the sun
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Alfred M.
Rating: 3 out of 5
following a purchase from 16/08/2021
Good overall. I'm very pleased with the service and the quality of the product.
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Jean louis L.
Rating: 3 out of 5
following a purchase from 15/08/2021
I received my package in a few days after ordering, but this device does not suit me and I send it.
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Axelle J.
Rating: 3 out of 5
following a purchase from 01/08/2021
The product met my request but I was disappointed to learn only after the purchase that the item was out of stock. I had to wait, although at the time of purchase this was not indicated. Thank you very much,
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Marie Nancy L.
Rating: 3 out of 5
following a purchase from 06/08/2021
Good condition even if the image quality is mediocre
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Patrick A.
Rating: 3 out of 5
following a purchase from 03/08/2021
Too much time to deliver for a Pro, otherwise, very good for a private individual.
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Maxime C.
Rating: 3 out of 5
following a purchase from 21/06/2021
Very late delivery (covid)
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Serge A.
Rating: 3 out of 5
following a purchase from 27/07/2021
Everything was perfect until I unpacked it. Very dirty room but fortunately it works.
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Maud L.
Rating: 3 out of 5
following a purchase from 05/07/2021
The order was not fast, I had to re-launch to know where the order was 48h after I received an email telling me that the order was shipped
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Philippe P.
Rating: 3 out of 5
following a purchase from 10/07/2021
I have to say that I'm very pleased with the service and the quality of the product, but I'm not sure I'll be able to do it.
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Ludovic L.
Rating: 3 out of 5
following a purchase from 21/06/2021
The delivery times are extremely long...
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frederic G.
Rating: 3 out of 5
following a purchase from 09/07/2021
top of the line
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Cedric S.
Rating: 1 out of 5
Passed an order on the site or the products are in stock which I am told that the products are out of stock, July 8 the products arrive within ten days July 18 they arrive within ten days; when the products are in stock everything goes well but when they are not in stock it is complicated to have correct information; however the SAV remains responsive and professional by offering refunds or any other solution but when I will receive my products?
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Response from SOSAV
Salve,
Grazie per il tuo commento e ci scusiamo per il ritardo!
A causa di un problema di produzione, i nostri fornitori stanno purtroppo subendo ulteriori ritardi per rifornire le nostre scorte :/
Non appena avremo ricevuto la nostra consegna, sarete avvisati via e-mail e il vostro pacco sarà spedito con priorità. Riceverai quindi un'e-mail di conferma della spedizione.
Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)
Sinceramente,
Il team di SOSav.fr
A
adeline A.
Rating: 3 out of 5
My order is missing an item
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Response from SOSAV
Salve,
Grazie per il tuo commento!
Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti di inviarti il pezzo mancante!
Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.
Cordiali saluti,
Il team di SOSav.fr
E
Edouard C.
Rating: 3 out of 5
Site not very ergonomic. Difficulty to pass the payment stage. Problems with restocking. No communication of the order status from sosav once the restocking time is over. Request for additional postage after the fact. Everything is finally back in order after contact with customer service but it is not the e-commerce experience I expected...
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Response from SOSAV
Ciao Edouard,
Grazie per la tua recensione e ci dispiace che la tua esperienza con SOSav non sia stata ideale.
Vi ringraziamo per i vostri commenti pertinenti e le aree di miglioramento.
A presto!
Cordiali saluti,
Il team di SOSav.fr
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Xavier D.
Rating: 1 out of 5
My order arrived more than 6 months late. It was not useful to me anymore.
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Response from SOSAV
Salve,
Ci scusiamo sinceramente per il ritardo :/
Se lo desideri, puoi contattare il nostro servizio clienti all'indirizzo [email protected] in modo che possano inviarti un modulo di restituzione per una nota di credito o un rimborso del tuo ordine!
Non vediamo l'ora di sentirti!
Augurandovi una buona giornata :)
Sinceramente,
Il team di SOSav.fr
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Emmanuel S.
Rating: 3 out of 5
The reapproval was a bit long
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Response from SOSAV
Salve,
Grazie per il tuo commento e ci dispiace leggere queste informazioni :/
Come indicato nella scheda del prodotto al momento dell'ordine, uno degli articoli non era disponibile per la spedizione immediata ma entro 7-15 giorni.
Non appena abbiamo ricevuto il tuo ordine, il tuo pacco è stato spedito con priorità!
Non esitate a contattarci se avete bisogno di aiuto, siamo a vostra disposizione!
Sinceramente,
Il team di SOSav.fr
J
Jacques L.
Rating: 3 out of 5
I had to get blue, I got black (chassis for samsung A50)
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Response from SOSAV
Ciao Jacques,
Grazie per il tuo feedback e ci dispiace sentire questo.
Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)
La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.
Sinceramente,
Il team di SOSav.fr
J
Joris M.
Rating: 3 out of 5
No news of my order being restocked, until I restarted the service myself.
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Response from SOSAV
Ciao Joris,
Grazie per il vostro feedback!
Infatti, il vostro contatto con noi ha coinciso con la ricezione del pezzo nei nostri locali, niente di volontario che ha detto, ma il caso ha fatto bene.
Vorremmo ringraziarvi per la vostra pazienza e siamo spiacenti per l'inconveniente causato da questo ritardo, che è fuori dal nostro controllo.
Il nostro team rimane a vostra disposizione se necessario.
Cordiali saluti
Il team di SOSav.fr
M
Martial L.
Rating: 1 out of 5
The battery I ordered was not the right one.
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Response from SOSAV
Ciao Martial,
Grazie per la tua recensione e siamo spiacenti di vedere che il tuo ordine per la batteria Galaxy Gear 2 non è di tua completa soddisfazione.
Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: sentiti libero di scriverci a [email protected] in modo che possiamo essere a conoscenza di questa informazione e trovare una soluzione rapidamente :-)
La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.
Sinceramente,
Il team di SOSav.fr
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Jean-come S.
Rating: 3 out of 5
The two stickers for fixing the battery were missing
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Response from SOSAV
Ciao Jean-Côme,
Grazie per il tuo feedback e ci dispiace vedere che il tuo ordine non ti ha dato piena soddisfazione.
Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)
La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.
Sinceramente,
Il team di SOSav.fr
M
Maxime B.
Rating: 1 out of 5
Order placed in February received in May If I do not contact the chat nobody tells you anything 2 interlocutors 1 totally null The second at the top package arrived 1 day later Proposal for a discount on the next order They are not ready to see it again
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Response from SOSAV
Ciao Maxime,
La ringraziamo per il suo commento e ci dispiace leggere queste informazioni...
Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.
Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.
Tuttavia, alcuni riferimenti possono aver incontrato ritardi nella fornitura da parte dei fornitori nelle circostanze attuali e il vostro ordine è stato colpito.
Finché non c'è un aggiornamento, lo stato online del tuo ordine mostrerà "In attesa di rifornimento".
Purtroppo dipendiamo dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficaci per garantire che riceviate il vostro ordine rapidamente.
Ci dispiace per l'impatto che questo ha avuto sulla vostra riparazione...
Non esitate a contattarci, siamo qui per aiutarvi.
Non vediamo l'ora di avere tue notizie,
Il team di SOSav.fr
C
Céline G.
Rating: 1 out of 5
Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.
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Response from SOSAV
Ciao Céline,
Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.
Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...
Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.
Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.
Cordiali saluti,
Il team di SOSav.fr
S
stephane B.
Rating: 3 out of 5
I'm very pleased with the product, but it's a bit long. I would have liked to have seen it on the website, as it was not available, or that you were dropshipping.
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Response from SOSAV
Ciao Stéphane,
Grazie per il suo feedback e siamo molto spiacenti per il ritardo del fornitore su questo ordine.
Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.
Tuttavia, alcuni articoli possono essere stati soggetti a ritardi da parte dei fornitori a causa dell'attuale situazione sanitaria e ci scusiamo per qualsiasi inconveniente che questo possa aver causato.
Sfortunatamente, siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per assicurarci che riceviate il vostro ordine rapidamente.
Non esitate a contattarci, vi ascoltiamo. Grazie per la vostra pazienza :-)
Cordiali saluti,
Il team di SOSav.fr
V
Vladimir R.
Rating: 1 out of 5
Order received 2 months later
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Response from SOSAV
Ciao Vladimir,
Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...
Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.
Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.
Non esitate a contattarci, siamo a vostra disposizione come sempre.
Cordiali saluti,
Il team di SOSav.fr
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Pascal F.
Rating: 3 out of 5
Delay a little too long for what I was told
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Response from SOSAV
Hello Pascal,
We thank you for your opinion and are very sorry for the delay.
Unfortunately, it is indeed possible that the transmitted delay fluctuates sometimes since it is transmitted by the supplier in real time, and that the current circumstances do not always help to be totally reliable.
Our team apologizes for any inconvenience this delay may have caused your organization.
Our team remains available for any further questions, please do not hesitate.
Yours sincerely
The SOSav.fr Team
D
David G.
Rating: 3 out of 5
Screen quality not as premium as described in the description.
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Response from SOSAV
Hello David,
We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.
However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)
Our team wishes you a very nice day and remains at your disposal if needed.
Sincerely,
The SOSav.fr Team
J
Jean Paul B.
Rating: 1 out of 5
Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.
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Response from SOSAV
Hello Jean-Paul,
We thank you for your opinion and are sincerely sorry for the delay in delivery.
As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.
As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.
This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.
As always, we remain fully available if needed.
Sincerely,
The SOSav.fr Team
J
Julien M.
Rating: 3 out of 5
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
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Response from SOSAV
Hello Julien,
We thank you for your opinion.
Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.
We are happy to see that your order has arrived safely and that you are completely satisfied with it.
Of course, our team remains available if needed, do not hesitate.
Best regards,
The SOSav.fr Team
J
Jean-Patrice S.
Rating: 1 out of 5
I have received my order and I am very pleased with the service.
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Response from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
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Léon V.
Rating: 1 out of 5
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
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Response from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) A very nice day to you! Sincerely, The SOSav.fr team
M
Marie Régina C.
Rating: 1 out of 5
When ordering I am told 48 hours. Not true.
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Response from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
F
François P.
Rating: 3 out of 5
I ordered a oneplus 6 battery, I was a bit misled by the picture that shows an original battery and the text that talks about compatible battery. I'm not particularly satisfied with the battery, it was supposed to improve the battery of my phone which is 3 years old but there is no particular benefit or regression which pushed me to buy an original battery elsewhere. The spatula ordered at the same time is qualitative on the other hand. I will be you I will change the photo that can mislead. The price is attractive but the illustration is misleading.
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Response from SOSAV
Hello, the description of the product sheet does not indicate that it is an official battery but a battery of equivalent quality. The logo of the brand is not present on our visuals (non contractual) either :) On the other hand, if the battery has a defect, we invite you to come back to us by email at [email protected] in order to proceed with an exchange. Sincerely,
M
Morgane L.
Rating: 1 out of 5
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
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Response from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
F
Frederic H.
Rating: 1 out of 5
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
S
stephane R.
Rating: 3 out of 5
The battery I ordered is ok but the tutorial for changing it is not good. I broke the extension cord of the home tablecloth! I am really disappointed by the tutorial
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Alain B.
Rating: 3 out of 5
Hello, Overall it is far superior, but for this order, a malfunctioning problem from one of their suppliers, imperfect labeling, a part not conforming to the request was delivered to me.
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bernard M.
Rating: 1 out of 5
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
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Response from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
R
Rhaben C.
Rating: 3 out of 5
The delivery was fast and the item is rather average
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