SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
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Response from SOSAV
Hello Julien,
We thank you for your opinion.
Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.
We are happy to see that your order has arrived safely and that you are completely satisfied with it.
Of course, our team remains available if needed, do not hesitate.
Best regards,
The SOSav.fr Team
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Jean-Patrice S.
Rating: 1 out of 5
I have received my order and I am very pleased with the service.
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Response from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
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Léon V.
Rating: 1 out of 5
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
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Response from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) A very nice day to you! Sincerely, The SOSav.fr team
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Marie Régina C.
Rating: 1 out of 5
When ordering I am told 48 hours. Not true.
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Response from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
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François P.
Rating: 3 out of 5
I ordered a oneplus 6 battery, I was a bit misled by the picture that shows an original battery and the text that talks about compatible battery. I'm not particularly satisfied with the battery, it was supposed to improve the battery of my phone which is 3 years old but there is no particular benefit or regression which pushed me to buy an original battery elsewhere. The spatula ordered at the same time is qualitative on the other hand. I will be you I will change the photo that can mislead. The price is attractive but the illustration is misleading.
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Response from SOSAV
Hello, the description of the product sheet does not indicate that it is an official battery but a battery of equivalent quality. The logo of the brand is not present on our visuals (non contractual) either :) On the other hand, if the battery has a defect, we invite you to come back to us by email at [email protected] in order to proceed with an exchange. Sincerely,
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Morgane L.
Rating: 1 out of 5
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
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Response from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
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Frederic H.
Rating: 1 out of 5
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
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Stephane R.
Rating: 3 out of 5
The battery I ordered is ok but the tutorial for changing it is not good. I broke the extension cord of the home tablecloth! I am really disappointed by the tutorial
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Alain B.
Rating: 3 out of 5
Hello, Overall it is far superior, but for this order, a malfunctioning problem from one of their suppliers, imperfect labeling, a part not conforming to the request was delivered to me.
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Bernard M.
Rating: 1 out of 5
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
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Response from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
R
Rhaben C.
Rating: 3 out of 5
The delivery was fast and the item is rather average
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Morlhan S.
Rating: 3 out of 5
I am very pleased with the service and the quality of the product.
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Fabien Q.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product and the quality of the service.
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Michel L.
Rating: 3 out of 5
The plastic pouch as well as the tools were dirty, full of particles, there was also a broken piece of plastic, I had to clean everything before I could use them, as if the kit was not new. The black plastic spatula is too soft, it gets damaged easily. The suction cup is too large to unbolt a really cracked screen in several places, I had to use a smaller suction cup I had at home. I only found videos for the replacement of the complete kit. Since I only ordered the screen alone, I had to figure out how to transfer the metal chassis, FaceTime camera, internal speaker as well as the proximity sensor. During the final stage of fitting the screen, it got damaged at the bottom right, black spot and internal crack, maybe it was slightly too big.
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Response from SOSAV
Hello Michel, Thank you for your feedback and we are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and to send us some pictures: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Julien P.
Rating: 1 out of 5
Very clear site and fast delivery but I did not receive what I ordered
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Response from SOSAV
Hello Julien, We thank you for your comment and are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start the handling of this return within the framework of our after-sales service, do not hesitate to read the e-mail that our team has already sent you on this subject :) Have a nice day ! Sincerely, The SOSav.fr team
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Maxime Françoise G.
Rating: 3 out of 5
Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!
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Response from SOSAV
Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve :-) Very nice day to you. Sincerely, The SOSav.fr team
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Daniel F.
Rating: 1 out of 5
Defective part
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Response from SOSAV
Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly :-) We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team
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Mathieu L.
Rating: 3 out of 5
Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly
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Response from SOSAV
Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions :-) Have a nice day. Sincerely, The SOSav.fr Team
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Theo S.
Rating: 1 out of 5
not very fast delivery
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Response from SOSAV
Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr
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Stéphanie D.
Rating: 3 out of 5
Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!
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Response from SOSAV
Hello Stéphanie, Thank you for your comment :-) Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team
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Christophe L.
Rating: 1 out of 5
The front camera, speaker and proximity sensor are not working (front camera).
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Response from SOSAV
Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Jean Philippe F.
Rating: 3 out of 5
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
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Response from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions :-) In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
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Isabelle M.
Rating: 1 out of 5
Incorrect product description
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Response from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Lauriane D.
Rating: 3 out of 5
Screen protector full of micro scratches on arrival so definitely a second hand product.
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Response from SOSAV
Hello Lauriane, Thank you for your comment and we are sorry to hear about this. Our customer support is waiting for your feedback by e-mail following this incident. Do not hesitate to check your junk mail if necessary :-) Have a nice day and see you soon. Sincerely, The SOSav.fr Team
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James K.
Rating: 3 out of 5
Toop
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Response from SOSAV
Hello James, Thank you for your encouraging comment! Do not hesitate to let our team know what we need to improve in order to reach the 5 stars we are looking for ;-) Have a great day and see you soon. Sincerely, The SOSav.fr Team
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André C.
Rating: 3 out of 5
battery only charges at 70 %, discussions in progress with SAV ..... not simple !!!
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Response from SOSAV
Hello André, Thank you for your comment. Electronic components are not immune to malformations or defective cases, being very fragile. In the case where indeed, the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction and apologize for the inconvenience caused. As you already know, a new battery in great shape was shipped to you yesterday and will be in your hands soon :-) Do not hesitate to contact our team for any further information. Sincerely, The SOSav.com Team
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Melanie A.
Rating: 1 out of 5
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
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Response from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Nicolas B.
Rating: 1 out of 5
Product error during delivery. It is inadmissible not to check the references before sending the packages!
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Response from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
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Monique C.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
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Response from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
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Jean L.
Rating: 1 out of 5
Fairly average....
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Jacques L.
Rating: 1 out of 5
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
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Response from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Judicael E.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
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Response from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
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Julie L.
Rating: 3 out of 5
The tuto is a great help, the spatula is damaged very quickly and the tri-wing screwdrivers had a defect, impossible to unscrew the small screws that hides the connections.
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Response from SOSAV
Hello Julie, We thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. However, it seems that you have not yet contacted our team about this. Do not hesitate to contact us by e-mail at [email protected] if you need help :-) Have a nice day! Sincerely, The SOSav.com team
J
Jacqueline T.
Rating: 1 out of 5
The complaint with SOSAV for the home button not working, they ask me for a photo of the front and back of the button received which means reassembling everything! it would have been wise to advise customers to do this BEFORE assembly. So I give up = money lost
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Response from SOSAV
Hello Jacqueline, We thank you for your comment and are sorry for this incident. Electronic components are not immune to malformation or defective cases, being very fragile. In the event that the component in question does indeed prove to be defective, several factors may be to blame. What is certain, however, is that the device will have to be disassembled again in any case, since this part obviously does not work and must be replaced: it will then be easy for you to take these photographs at that time. Then, you are of course warned that we will take care of the problem in this way because it is indicated in the general conditions of sale that you have read and signed when validating your order. There is nothing to prevent your request from being taken care of, it is already in progress. Finally, it is quite obvious that the pictures must be taken AFTER the installation, it allows us to check the condition of the room, and unfortunately there would be no sense in taking this picture BEFORE using it. Our team is waiting for your answer in order to continue the processing of your request :-) Do not hesitate to answer directly to our e-mail. Have a nice day ! Sincerely, The SOSav.fr Team
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Julien P.
Rating: 1 out of 5
I have received the order and I am extremely pleased with the service and the pills.
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Response from SOSAV
Hello Julien, ? we thank you for your comment and confirm that your order has been shipped on 03/02/2021 by our logistics team, in green letter without tracking, according to your request and as indicated by the online tracking of it on your customer area. The shipping time can run up to ten days after the shipment currently. For more information, do not hesitate to contact our customer support at [email protected], we will be happy to inform you. Have a nice day. Sincerely, The SOSav.com Team
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Charles C.
Rating: 1 out of 5
The part received does not work.
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Response from SOSAV
Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Morgane S.
Rating: 3 out of 5
I have not had any problems with the products but my order has not been validated even though the payment has been taken. I had to call the service again after a week without any news about my order. They were quite responsive and recognized their fault but no commercial gesture.
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Response from SOSAV
Hello Morgane, We are sorry for this technical incident, which is beyond our control. We have not applied any additional discount to your order because a 15% discount was already applied to it :-) Our team is at your disposal for any further information. Have a nice day ! Sincerely, The SOSav.fr team
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Sébastien F.
Rating: 3 out of 5
Adaptable part whose quality and installation is not the same as the original part
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Response from SOSAV
Hello Sebastien, We are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of your request, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Patrice E.
Rating: 3 out of 5
The price is affordable, the shipping is fast, but there is a problem contacting customer service. It's a shame. Because product purchased does not work.
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Response from SOSAV
Hello Patrice, Thank you for your comment. After checking via the order number and your email address, it seems that you have not yet contacted our team regarding this defective part. We can be reached by phone, online chat, email (we respond within a few hours), and on most social networks. So don't hesitate to contact us by e-mail at [email protected] : our team will be happy to help you as soon as we are informed :-) Have a nice day ! Sincerely, The SOSav.fr team
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Alain L.
Rating: 3 out of 5
the site is good, easy to order, very responsive
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Response from SOSAV
Hello Alain, Thank you for your comment. Do not hesitate to tell us what we can improve in order to get 5 stars ;-) Sincerely, The SOSav.fr team
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