Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 4 stars

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A
André A.
Rating: 4 out of 5
following a purchase from 02/07/2026
Material replaced successfully
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Julien P.
Rating: 4 out of 5
following a purchase from 01/06/2026
A bit expensive for spare parts, but otherwise the videos are very clear and the result is as expected.
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Labrousse T.
Rating: 1 out of 5
following a purchase from 23/04/2026
Return request sent by email that has remained unanswered
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
J
Jorge T.
Rating: 1 out of 5
following a purchase from 14/04/2026
Breakage box
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
F
FRANCOIS I.
Rating: 1 out of 5
following a purchase from 13/04/2026
1 Twisted precision screwdriver And a SIM card ejector is missing from a kit
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
P
Patrick C.
Rating: 4 out of 5
following a purchase from 13/04/2026
Nickel
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jean marie F.
Rating: 4 out of 5
following a purchase from 03/04/2026
delivery in accordance with the order, no particular problems, device reassembled and functioning again
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Thibaut V.
Rating: 1 out of 5
following a purchase from 31/03/2026
''Compatible'' photo sensor that doesn't work, and is not even the same as the original sensor physically, the camera doesn't recognize it. I've taken apart my phone three times for nothing, I will never order from this site again!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
O
Olivier C.
Rating: 1 out of 5
following a purchase from 21/03/2026
24-hour delivery to the relay point not guaranteed (72h). Wrong component received.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
SOPHIE P.
Rating: 1 out of 5
following a purchase from 18/03/2026
I don't know where my order is or if it has been prepared or shipped or shipped to the wrong place. In short, I still don't have what I bought.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
L
Lucien L.
Rating: 4 out of 5
following a purchase from 15/03/2026
Perfect
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Jean R.
Rating: 4 out of 5
following a purchase from 09/03/2026
Fast delivery and matching the ordered product
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Guylaine L.
Rating: 1 out of 5
following a purchase from 07/03/2026
I bought a battery for my phone that doesn't work at all because it won't charge my phone, so I am very disappointed. How can I get a refund, please? Thank you.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christian R.
Rating: 4 out of 5
following a purchase from 04/03/2026
Delivery time a bit long
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Etienne C.
Rating: 4 out of 5
following a purchase from 22/02/2026
The parts allowed me to repair my mobile phone, helped by the tutorial.
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Albin S.
Rating: 1 out of 5
following a purchase from 13/02/2026
Package ordered with next day delivery, I never received the item. Very disappointed...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Sandrine F.
Rating: 1 out of 5
following a purchase from 07/02/2026
There was a missing piece in the package.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Q
Quentin B.
Rating: 4 out of 5
following a purchase from 31/01/2026
So far it has been a week since I installed my new screen on my iPhone thanks to the installation guide and the product provided by sosav everything works very well and the screen is like new thank you
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tony M.
Rating: 4 out of 5
following a purchase from 01/01/2026
Order in accordance with the request.
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Jean Claude F.
Rating: 4 out of 5
following a purchase from 29/12/2025
Used to the site Good value for money Site to recommend
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Gabriel C.
Rating: 1 out of 5
following a purchase from 06/12/2025
Non-compliant item received with the order.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
Fabrice P.
Rating: 4 out of 5
following a purchase from 24/11/2025
Very good product, acceptable delivery despite a routing error of the tracking letter from French Post. It may be time to start thinking about changing delivery methods.
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Tom B.
Rating: 1 out of 5
following a purchase from 12/11/2025
glass with incorrect dimensions, I would like a refund
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
H
Hedi B.
Rating: 4 out of 5
following a purchase from 03/11/2025
Ras
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Simon S.
Rating: 4 out of 5
following a purchase from 01/11/2025
Products conform and functional. But the electronic part was poorly packaged and was no longer in its bubble wrap.
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Mickael D.
Rating: 1 out of 5
following a purchase from 31/10/2025
Hello, I am not happy because I ordered a charging connector for my Samsung but it was not specified to pay attention to the origin of the phone, so now I have replaced the part but I can no longer receive the French network... so I will have to change it again..
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christophe C.
Rating: 1 out of 5
following a purchase from 26/10/2025
Product error. I received a small heating pad (for tablet) while I ordered the model for smartphone
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Julien E.
Rating: 1 out of 5
following a purchase from 20/10/2025
Screwdriver that broke after 4 screws.... And for the order, I had to harass customer service to finally get a shipment.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
JONAS B.
Rating: 4 out of 5
following a purchase from 13/10/2025
Fast delivery, fortunately very well packaged (back glass of a Sony). Just a shame to have to order the glue separately, could be included given the price.
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Etienne V.
Rating: 4 out of 5
following a purchase from 06/10/2025
Satisfied with my order, I just regret that the battery ordered had a manufacturing date in 2023 and was older than the battery of my phone. I suppose that a battery unused for so long deteriorates.
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B
BERTRAND J.
Rating: 1 out of 5
following a purchase from 05/10/2025
The mediators provided in the kit are not sufficient for opening the Samsung SM-T580 tablet. SOSAV charges extra for the metal spatula even though it appears in their demonstration video and should therefore be provided for free.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Marc S.
Rating: 4 out of 5
following a purchase from 26/09/2025
I find that the screen was not protected enough considering the handling of packages by the delivery people. Packaging too soft
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Justine M.
Rating: 1 out of 5
following a purchase from 27/09/2025
I bought an iPhone 6s battery. The battery does not charge beyond 29%, the phone discharges in a few seconds and turns off by itself even when plugged in. I will request either a replacement or a refund. To be continued... grrrr!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Thomas B.
Rating: 4 out of 5
following a purchase from 12/09/2025
Everything went very well. Thank you
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D
denis R.
Rating: 4 out of 5
following a purchase from 08/09/2025
Phone repaired with the parts. There are missing indications on the possible pre-folding of the sheets and a restart procedure if needed. For my example, I had to press vol + vol - and power button for 30 seconds.
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FABIEN M.
Rating: 1 out of 5
following a purchase from 05/09/2025
Order error I received a rear glass for an S23fe instead of a battery for an S10e.
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Jordan B.
Rating: 1 out of 5
following a purchase from 01/09/2025
The spudger broke on the first use, when removing ear cushions (a task I had already performed without any problem with another spudger that I had to return)
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Alexandre A.
Rating: 4 out of 5
following a purchase from 31/08/2025
Reactive service! Well done
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SYLVIANE M.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivered a battery without its fixings and without the sealing gasket is not very commercial.
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Romain K.
Rating: 1 out of 5
following a purchase from 21/08/2025
my order did not arrive complete, and despite my two attempts to contact by email and through the form, no one has gotten back to me, nor offered a delivery of the missing parts
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