Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 4 stars

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F
Francois G.
Rating: 4 out of 5
following a purchase from 26/08/2021
The protective tempered glass pane had a chip in it.
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mario S.
Rating: 4 out of 5
following a purchase from 09/09/2021
satisfactory
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norbert G.
Rating: 1 out of 5
following a purchase from 13/09/2021
phone battery available when ordering, delivery within 15 days after paying and delivery 1 month later, ordered another battery on another site received in 3 days (SOSAV had the best price .... )
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Anrhony M.
Rating: 1 out of 5
following a purchase from 12/10/2021
Scam, received a simple piece of plastic. Attention
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Ginette M.
Rating: 4 out of 5
following a purchase from 07/09/2021
perfect product but very long delivery time
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Alexis P.
Rating: 4 out of 5
following a purchase from 11/10/2021
A little delay due to the covid but I recommend this site to everyone.
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Pierre B.
Rating: 1 out of 5
following a purchase from 20/10/2021
After sales service not responding, wrong part received
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 10/09/2021
Fast, very satisfied, I recommend. Thank you.
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julien D.
Rating: 1 out of 5
following a purchase from 07/10/2021
Very bad service, I received a laptop cover that was not at all what I had ordered (ugly and of very poor quality). I sent an email to report the error and to this day still no return. Run away from !!!!
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Philippe C.
Rating: 4 out of 5
following a purchase from 03/10/2021
Super
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Philippe M.
Rating: 4 out of 5
following a purchase from 09/10/2021
Out of stock after ordering but back in stock and delivered 8 days later for me OK
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gilbert P.
Rating: 1 out of 5
following a purchase from 20/10/2021
This is a shame! You sent me a device that doesn't work and I've been telling you that for almost a week now. You are not serious at all. G.P
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michel P.
Rating: 4 out of 5
following a purchase from 17/10/2021
item reported in stock that we discover after payment waiting to be reordered: stock management problem to be solved Efficient mail communication Otherwise products well received after qq days, repair kit ok but also need specila glue not included in the kit (replacement on samsung A50 of usb connector)
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Alexandre C.
Rating: 4 out of 5
following a purchase from 13/10/2021
seller OK
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Michel L.
Rating: 4 out of 5
following a purchase from 19/10/2021
Fast service, everything is perfect...!
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Franco S.
Rating: 1 out of 5
following a purchase from 17/10/2021
I first received a delivery time ranging from 7 days to 14 days; given the delay, I asked to cancel the order; I then ordered from another supplier whose delivery time was two days. My cancellation was not taken into account and the next day I received a message that the order was being prepared. I received the same goods twice.
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James B.
Rating: 1 out of 5
following a purchase from 15/10/2021
Missing one battery out of 2!!!
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Benjamin A.
Rating: 4 out of 5
following a purchase from 10/10/2021
Very good! It works great.
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OLIVIER V.
Rating: 1 out of 5
following a purchase from 19/10/2021
Faulty proximity sensor
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Jacques C.
Rating: 1 out of 5
following a purchase from 19/10/2021
SOSAV offers an original manufacturer's hardware for sale (here: Samsung connection cable) and delivers a "no-name" copy. This is inadmissible and would in principle be justifiable for a lawsuit if the purchase price were not so low.
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Eric A.
Rating: 4 out of 5
following a purchase from 18/10/2021
Very good site
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Coralie E.
Rating: 1 out of 5
following a purchase from 18/10/2021
No quick return because I need help with my orders and no answer...
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Alexandre T.
Rating: 4 out of 5
following a purchase from 15/10/2021
A little long but effective
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Nicolas L.
Rating: 4 out of 5
following a purchase from 16/10/2021
Top, nothing to say
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Laetitia P.
Rating: 1 out of 5
following a purchase from 14/10/2021
The screen is defective and Sosav is taking a long time to fix my problem. As a result, I am still without a phone. Thank you for answering me!
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Frédéric A.
Rating: 1 out of 5
following a purchase from 14/10/2021
I paid for an express delivery by Chronopost and the parcel arrived in colissimo with my name but the address of the relay point. Since then I try to contact you to have an explanation. I have sent you 3 emails, no response...
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frédéric V.
Rating: 1 out of 5
following a purchase from 13/10/2021
The battery does not work it was empty and it does not charge
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Germain D.
Rating: 1 out of 5
following a purchase from 16/08/2021
Ordered in July 2021 and delivered in October 2021. Who says better? But the smartphone was repaired (battery had swollen and was distorting the screen)!
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David P.
Rating: 1 out of 5
following a purchase from 25/08/2021
2 months to get the order when it was available at the time of ordering! And impossible to cancel the order on the site !!! I ordered on another site and in 48h I had the part ! Now I have a duplicate ! To avoid
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MADELEINE K.
Rating: 4 out of 5
following a purchase from 13/10/2021
Good in delivery and delay
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Michel F.
Rating: 4 out of 5
following a purchase from 13/10/2021
Fine, thank you.
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Vaclav W.
Rating: 4 out of 5
following a purchase from 12/10/2021
Wide range of parts, responsive customer service. Several parts already on the road for a year, no breakdowns. I imagine that they import quality substitutes. The only downside is the long restocking time for what is not in stock, but I was offered the possibility to cancel and place another order with free shipping.
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David B.
Rating: 4 out of 5
following a purchase from 01/10/2021
Part at the top delays a little long
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Cédric P.
Rating: 1 out of 5
following a purchase from 12/10/2021
Poor battery quality
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NOUREDDINE B.
Rating: 4 out of 5
following a purchase from 03/10/2021
The delivery time a little longer to improve?
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Gaëtan W.
Rating: 4 out of 5
following a purchase from 10/10/2021
Fast and in accordance with the request. The company has just gained a new regular customer
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Ludovic D.
Rating: 4 out of 5
following a purchase from 10/10/2021
I didn't order the right blu-ray player, is it possible to exchange it
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Nathan V.
Rating: 1 out of 5
following a purchase from 08/08/2021
More than 2 months of waiting for a product available between 7 and 10 days. In no case did I receive information about the progress of my order. I don't recommend it at all.
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Jean louis C.
Rating: 4 out of 5
following a purchase from 07/10/2021
Products received on time and in accordance with my order very good
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khalid M.
Rating: 1 out of 5
following a purchase from 02/10/2021
The seller tries to rip people off and does not respect their own terms and conditions. It is necessary to be very vigilant, better to avoid. During a retraction they tried to refund me that the article bought without the expenses of sending although that appears in their CGV.
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