Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1 and 4 stars

Reset filters
C
Claude B.
Rating: 4 out of 5
following a purchase from 08/07/2021
fast delivery
Translated reviews
C
Cedric S.
Rating: 1 out of 5
Passed an order on the site or the products are in stock which I am told that the products are out of stock, July 8 the products arrive within ten days July 18 they arrive within ten days; when the products are in stock everything goes well but when they are not in stock it is complicated to have correct information; however the SAV remains responsive and professional by offering refunds or any other solution but when I will receive my products?
Translated reviews
Response from SOSAV
Salve,

Grazie per il tuo commento e ci scusiamo per il ritardo!
A causa di un problema di produzione, i nostri fornitori stanno purtroppo subendo ulteriori ritardi per rifornire le nostre scorte :/

Non appena avremo ricevuto la nostra consegna, sarete avvisati via e-mail e il vostro pacco sarà spedito con priorità. Riceverai quindi un'e-mail di conferma della spedizione.

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Sinceramente,
Il team di SOSav.fr
Y
Yahya T.
Rating: 4 out of 5
following a purchase from 06/07/2021
Meets expectations
Translated reviews
S
Sabrina L.
Rating: 4 out of 5
following a purchase from 03/07/2021
I recommend, products compliant and received quickly 👍👍👍
Translated reviews
J
Jean-Etienne L.
Rating: 4 out of 5
following a purchase from 04/07/2021
The equipment arrived in good condition with no unexpected delays. I would have appreciated it if the site's catalogue had offered a combination of the equipment and its accessories. In my case: home button + the necessary seal to put it back in place
Translated reviews
R
Romain L.
Rating: 4 out of 5
following a purchase from 20/03/2021
Everything is fine, my PSP 3000 is working again thanks to you, a little problem with the availability of the spare part but it's forgotten because it's good quality. Keep it up!!!
Translated reviews
T
Thierry V.
Rating: 4 out of 5
following a purchase from 03/07/2021
Nothing to say. Correct delivery, well packed.
Translated reviews
S
Sabine B.
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite the screwdriver kit recommended for my purchase , I was missing a triwing 0 screwdriver to make my repair. Fortunately, I found it in a hardware store and I made the repair with the tuto which despite this error of tool was great and it worked!!!
Translated reviews
Y
Yann B.
Rating: 4 out of 5
following a purchase from 05/06/2021
Very good
Translated reviews
P
Pascal C.
Rating: 4 out of 5
following a purchase from 29/06/2021
I bought the battery replacement kit for my iPhone7. The material is complete, and the new battery works well. The only drawback is the replacement of the sealing strip: the installation is very random and the slightest mistake makes the installation incomplete, thus the waterproofing compromised.
Translated reviews
M
Marie Josée F.
Rating: 4 out of 5
following a purchase from 24/06/2021
The package arrived on schedule! 👍🏼
Translated reviews
R
Raphael M.
Rating: 4 out of 5
following a purchase from 18/06/2021
a little long for delivery but the products were perfect
Translated reviews
R
Ricardo D.
Rating: 4 out of 5
following a purchase from 24/06/2021
The only downside is that I have a tool that has rounded the head of my screw so I need to find a solution to remedy that.
Translated reviews
J
Jean-Marie E.
Rating: 4 out of 5
following a purchase from 20/06/2021
Serious and reactive store.
Translated reviews
T
Tony R.
Rating: 4 out of 5
following a purchase from 19/06/2021
Communication by email OK, Deadlines OK, Reception part OK but packaging package a little fragile.
Translated reviews
F
Florian S.
Rating: 4 out of 5
following a purchase from 21/06/2021
The products did not precisely match the antenna model for the PS4 (no possibility to choose the precise version of the antenna for PS4 and therefore too short cable).
Translated reviews
J
Jean-François F.
Rating: 4 out of 5
following a purchase from 10/05/2021
Product conforms to my expectations, only problem is that the delivery time is much too long.
Translated reviews
S
Salvatore S.
Rating: 4 out of 5
I ordered a full screen iphone 5, and a battery because that of origin had swollen despite perfect autonomy, without localization lasted about 5 gg. For the screen is perfect nothing to say, but the new battery made in China has an autonomy of 2 days without location, a little disappointed
Translated reviews
Response from SOSAV
Salve,

Grazie per il tuo feedback e ci dispiace vedere che non sei completamente soddisfatto del prodotto che hai ordinato.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr
G
Gregory C.
Rating: 4 out of 5
following a purchase from 18/06/2021
Fast delivery and correct material. Thank you.
Translated reviews
J
Jacques D.
Rating: 4 out of 5
following a purchase from 16/06/2021
It was okay.
Translated reviews
S
Stéphane G.
Rating: 4 out of 5
following a purchase from 15/06/2021
Efficient, fast including after sales service
Translated reviews
J
Jean-Claude B.
Rating: 4 out of 5
following a purchase from 11/06/2021
Nothing to say
Translated reviews
S
Sébastien F.
Rating: 4 out of 5
following a purchase from 09/06/2021
Quick response
Translated reviews
S
Stephane P.
Rating: 4 out of 5
following a purchase from 11/05/2021
great performance
Translated reviews
X
Xavier D.
Rating: 1 out of 5
My order arrived more than 6 months late. It was not useful to me anymore.
Translated reviews
Response from SOSAV
Salve,

Ci scusiamo sinceramente per il ritardo :/

Se lo desideri, puoi contattare il nostro servizio clienti all'indirizzo [email protected] in modo che possano inviarti un modulo di restituzione per una nota di credito o un rimborso del tuo ordine!

Non vediamo l'ora di sentirti!

Augurandovi una buona giornata :)

Sinceramente,
Il team di SOSav.fr

P
Philippe B.
Rating: 4 out of 5
following a purchase from 14/04/2021
The product was delayed in shipping due to a stockout. I was notified and received the package. The customer service department responds to emails quite quickly.
Translated reviews
F
Fabio S.
Rating: 4 out of 5
following a purchase from 05/05/2021
I'm very happy with my order...but my last order took a long time to arrive but I will continue to order from you.
Translated reviews
C
Christophe K.
Rating: 4 out of 5
following a purchase from 07/06/2021
The product was delivered on time and met my expectations. I put 4 stars because there are missing parts on the site.
Translated reviews
J
Jean-Charles C.
Rating: 4 out of 5
following a purchase from 02/06/2021
perfect delivery and tuto impec
Translated reviews
M
Max L.
Rating: 4 out of 5
following a purchase from 19/04/2021
despite the delay due to the context, the product has arrived and conforms to the need. the communication is very good. thank you
Translated reviews
M
Martial L.
Rating: 1 out of 5
The battery I ordered was not the right one.
Translated reviews
Response from SOSAV
Ciao Martial,

Grazie per la tua recensione e siamo spiacenti di vedere che il tuo ordine per la batteria Galaxy Gear 2 non è di tua completa soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: sentiti libero di scriverci a [email protected] in modo che possiamo essere a conoscenza di questa informazione e trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
P
Paul B.
Rating: 4 out of 5
following a purchase from 05/05/2021
Hello good service on this site of sale of spare parts of original quality without defect and fast of sending
Translated reviews
S
Stéphanie C.
Rating: 4 out of 5
following a purchase from 02/06/2021
IPhone 11 screen + tools ordered. Meets expectations, phone repaired. Video explanation very well done.
Translated reviews
V
Valérie B.
Rating: 4 out of 5
following a purchase from 28/05/2021
Apart from the problem with the bank card, 💳 everything went well.
Translated reviews
M
Maxime B.
Rating: 1 out of 5
Order placed in February received in May If I do not contact the chat nobody tells you anything 2 interlocutors 1 totally null The second at the top package arrived 1 day later Proposal for a discount on the next order They are not ready to see it again
Translated reviews
Response from SOSAV
Ciao Maxime,

La ringraziamo per il suo commento e ci dispiace leggere queste informazioni...

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.

Tuttavia, alcuni riferimenti possono aver incontrato ritardi nella fornitura da parte dei fornitori nelle circostanze attuali e il vostro ordine è stato colpito.

Finché non c'è un aggiornamento, lo stato online del tuo ordine mostrerà "In attesa di rifornimento".

Purtroppo dipendiamo dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficaci per garantire che riceviate il vostro ordine rapidamente.

Ci dispiace per l'impatto che questo ha avuto sulla vostra riparazione...

Non esitate a contattarci, siamo qui per aiutarvi.


Non vediamo l'ora di avere tue notizie,
Il team di SOSav.fr
A
Aymeric M.
Rating: 4 out of 5
following a purchase from 14/05/2021
The delivery was a little bit long, but the MicroSD reader works very well for my Switch!
Translated reviews
J
Jean-Christophe L.
Rating: 4 out of 5
following a purchase from 10/05/2021
The package got lost in Belgium, but I finally received it with my order. I am waiting for the parts for another order and it will be perfect.
Translated reviews
S
Stéphane N.
Rating: 4 out of 5
following a purchase from 15/04/2021
Article available after more than a month but SoSAV kept me informed and quality article.
Translated reviews
M
Mélissa P.
Rating: 4 out of 5
following a purchase from 27/05/2021
The only problem was the delivery, I found the envelope already opened and closed.
Translated reviews
J
Jean Christophe B.
Rating: 4 out of 5
following a purchase from 13/05/2021
A little delay
Translated reviews
We use cookies for audience measurement and improving user experience.