Customer reviews of SOSAV

9,3 /10

Based on 26 971 published reviews

5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 4 stars

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Yann B.

Published on 12/07/2021 à 10h54 following a purchase from 05/06/2021

Very good

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Pascal C.

Published on 10/07/2021 à 10h08 following a purchase from 29/06/2021

I bought the battery replacement kit for my iPhone7. The material is complete, and the new battery works well. The only drawback is the replacement of the sealing strip: the installation is very random and the slightest mistake makes the installation incomplete, thus the waterproofing compromised.

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Marie Josée F.

Published on 05/07/2021 à 11h10 following a purchase from 24/06/2021

The package arrived on schedule! 👍🏼

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Raphael M.

Published on 05/07/2021 à 10h00 following a purchase from 18/06/2021

a little long for delivery but the products were perfect

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Ricardo D.

Published on 05/07/2021 à 09h27 following a purchase from 24/06/2021

The only downside is that I have a tool that has rounded the head of my screw so I need to find a solution to remedy that.

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Jean-Marie E.

Published on 05/07/2021 à 07h34 following a purchase from 20/06/2021

Serious and reactive store.

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Tony R.

Published on 03/07/2021 à 20h08 following a purchase from 19/06/2021

Communication by email OK, Deadlines OK, Reception part OK but packaging package a little fragile.

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Florian S.

Published on 02/07/2021 à 11h36 following a purchase from 21/06/2021

The products did not precisely match the antenna model for the PS4 (no possibility to choose the precise version of the antenna for PS4 and therefore too short cable).

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Jean-François F.

Published on 01/07/2021 à 19h58 following a purchase from 10/05/2021

Product conforms to my expectations, only problem is that the delivery time is much too long.

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Salvatore S.

Published on 01/07/2021 à 19h27

I ordered a full screen iphone 5, and a battery because that of origin had swollen despite perfect autonomy, without localization lasted about 5 gg. For the screen is perfect nothing to say, but the new battery made in China has an autonomy of 2 days without location, a little disappointed

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Response from SOSAV Published on 21/07/2021

Salve,

Grazie per il tuo feedback e ci dispiace vedere che non sei completamente soddisfatto del prodotto che hai ordinato.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr

Gregory C.

Published on 01/07/2021 à 15h35 following a purchase from 18/06/2021

Fast delivery and correct material. Thank you.

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Jacques D.

Published on 26/06/2021 à 16h39 following a purchase from 16/06/2021

It was okay.

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Stéphane G.

Published on 26/06/2021 à 09h34 following a purchase from 15/06/2021

Efficient, fast including after sales service

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Jean-Claude B.

Published on 25/06/2021 à 21h41 following a purchase from 11/06/2021

Nothing to say

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Sébastien F.

Published on 21/06/2021 à 16h38 following a purchase from 09/06/2021

Quick response

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stephane P.

Published on 21/06/2021 à 09h26 following a purchase from 11/05/2021

great performance

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Xavier D.

Published on 20/06/2021 à 11h24

My order arrived more than 6 months late. It was not useful to me anymore.

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Response from SOSAV Published on 01/07/2021

Salve,

Ci scusiamo sinceramente per il ritardo :/

Se lo desideri, puoi contattare il nostro servizio clienti all'indirizzo [email protected] in modo che possano inviarti un modulo di restituzione per una nota di credito o un rimborso del tuo ordine!

Non vediamo l'ora di sentirti!

Augurandovi una buona giornata :)

Sinceramente,
Il team di SOSav.fr

philippe B.

Published on 19/06/2021 à 14h43 following a purchase from 14/04/2021

The product was delayed in shipping due to a stockout. I was notified and received the package. The customer service department responds to emails quite quickly.

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Fabio S.

Published on 18/06/2021 à 14h48 following a purchase from 05/05/2021

I'm very happy with my order...but my last order took a long time to arrive but I will continue to order from you.

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christophe K.

Published on 17/06/2021 à 15h09 following a purchase from 07/06/2021

The product was delivered on time and met my expectations. I put 4 stars because there are missing parts on the site.

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jean-charles C.

Published on 17/06/2021 à 07h06 following a purchase from 02/06/2021

perfect delivery and tuto impec

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max L.

Published on 14/06/2021 à 04h37 following a purchase from 19/04/2021

despite the delay due to the context, the product has arrived and conforms to the need. the communication is very good. thank you

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Martial L.

Published on 13/06/2021 à 17h39

The battery I ordered was not the right one.

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Response from SOSAV Published on 16/06/2021

Ciao Martial,

Grazie per la tua recensione e siamo spiacenti di vedere che il tuo ordine per la batteria Galaxy Gear 2 non è di tua completa soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: sentiti libero di scriverci a [email protected] in modo che possiamo essere a conoscenza di questa informazione e trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr

Paul B.

Published on 12/06/2021 à 16h03 following a purchase from 05/05/2021

Hello good service on this site of sale of spare parts of original quality without defect and fast of sending

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Stéphanie C.

Published on 12/06/2021 à 09h20 following a purchase from 02/06/2021

IPhone 11 screen + tools ordered. Meets expectations, phone repaired. Video explanation very well done.

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Valérie B.

Published on 11/06/2021 à 13h34 following a purchase from 28/05/2021

Apart from the problem with the bank card, 💳 everything went well.

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Maxime B.

Published on 11/06/2021 à 05h24

Order placed in February received in May If I do not contact the chat nobody tells you anything 2 interlocutors 1 totally null The second at the top package arrived 1 day later Proposal for a discount on the next order They are not ready to see it again

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Response from SOSAV Published on 16/06/2021

Ciao Maxime,

La ringraziamo per il suo commento e ci dispiace leggere queste informazioni...

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.

Tuttavia, alcuni riferimenti possono aver incontrato ritardi nella fornitura da parte dei fornitori nelle circostanze attuali e il vostro ordine è stato colpito.

Finché non c'è un aggiornamento, lo stato online del tuo ordine mostrerà "In attesa di rifornimento".

Purtroppo dipendiamo dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficaci per garantire che riceviate il vostro ordine rapidamente.

Ci dispiace per l'impatto che questo ha avuto sulla vostra riparazione...

Non esitate a contattarci, siamo qui per aiutarvi.

Non vediamo l'ora di avere tue notizie,
Il team di SOSav.fr

Aymeric M.

Published on 09/06/2021 à 20h16 following a purchase from 14/05/2021

The delivery was a little bit long, but the MicroSD reader works very well for my Switch!

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Jean-Christophe L.

Published on 08/06/2021 à 13h06 following a purchase from 10/05/2021

The package got lost in Belgium, but I finally received it with my order. I am waiting for the parts for another order and it will be perfect.

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Stéphane N.

Published on 07/06/2021 à 21h57 following a purchase from 15/04/2021

Article available after more than a month but SoSAV kept me informed and quality article.

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Mélissa P.

Published on 07/06/2021 à 15h05 following a purchase from 27/05/2021

The only problem was the delivery, I found the envelope already opened and closed.

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Jean Christophe B.

Published on 06/06/2021 à 16h26 following a purchase from 13/05/2021

A little delay

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BENOIT P.

Published on 05/06/2021 à 15h58 following a purchase from 25/05/2021

Pro Team

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jean-michel P.

Published on 05/06/2021 à 15h33 following a purchase from 13/05/2021

Great service. I do not put 5 stars for a simple reason, it is that I did not have the discount of 10% announced for a 1st purchase in spite of my relance by email ... there was necessarily a failure on my side! Otherwise the material received is in line with expectations, thank you

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Pascal S.

Published on 05/06/2021 à 14h25 following a purchase from 27/03/2021

Efficient and responsive to customer requests. Bravo and thank you

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yann O.

Published on 03/06/2021 à 15h48 following a purchase from 22/05/2021

Quick

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ludovic J.

Published on 03/06/2021 à 15h29 following a purchase from 22/05/2021

Perfect! the price of the shipments is too expensive but otherwise, nothing to say about the quality of the parts

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Sébastien C.

Published on 01/06/2021 à 03h50 following a purchase from 14/04/2021

I have to say that I am very pleased with the service and the quality of the product. My order had been forgotten

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Boris F.

Published on 31/05/2021 à 18h43 following a purchase from 30/04/2021

All right!

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Thomas G.

Published on 31/05/2021 à 13h27 following a purchase from 16/04/2021

The company was very responsive, and following a product quality problem, they sent me another one (universal tool kit). I was very pleased with the quality of the product and the quality of the service I received. Nice team otherwise.

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