Customer reviews of SOSAV

B

Benoit P.

Rating: 4 out of 5

Published on 05/06/2021 à 15h58 following a purchase from 25/05/2021

Pro Team

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Jean-Michel P.

Rating: 4 out of 5

Published on 05/06/2021 à 15h33 following a purchase from 13/05/2021

Great service. I do not put 5 stars for a simple reason, it is that I did not have the discount of 10% announced for a 1st purchase in spite of my relance by email ... there was necessarily a failure on my side! Otherwise the material received is in line with expectations, thank you

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Pascal S.

Rating: 4 out of 5

Published on 05/06/2021 à 14h25 following a purchase from 27/03/2021

Efficient and responsive to customer requests. Bravo and thank you

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Yann O.

Rating: 4 out of 5

Published on 03/06/2021 à 15h48 following a purchase from 22/05/2021

Quick

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Ludovic J.

Rating: 4 out of 5

Published on 03/06/2021 à 15h29 following a purchase from 22/05/2021

Perfect! the price of the shipments is too expensive but otherwise, nothing to say about the quality of the parts

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Sébastien C.

Rating: 4 out of 5

Published on 01/06/2021 à 03h50 following a purchase from 14/04/2021

I have to say that I am very pleased with the service and the quality of the product. My order had been forgotten

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Boris F.

Rating: 4 out of 5

Published on 31/05/2021 à 18h43 following a purchase from 30/04/2021

All right!

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Thomas G.

Rating: 4 out of 5

Published on 31/05/2021 à 13h27 following a purchase from 16/04/2021

The company was very responsive, and following a product quality problem, they sent me another one (universal tool kit). I was very pleased with the quality of the product and the quality of the service I received. Nice team otherwise.

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Thierry G.

Rating: 4 out of 5

Published on 30/05/2021 à 15h52 following a purchase from 23/04/2021

Good service but the delivery time was a bit long

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Laurent A.

Rating: 4 out of 5

Published on 30/05/2021 à 05h22 following a purchase from 23/04/2021

Delivery respected and on time

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Franck M.

Rating: 4 out of 5

Published on 29/05/2021 à 09h58

Ordered tools to take apart my smartphone and replace the battery. Alas I was a bad operator, because I ruined my phone trying to access the battery. Returned my order and refunded without discussion.

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Response from SOSAV Published on 03/06/2021

Ciao Frank,

Grazie per il suo commento e ci dispiace che questa operazione non abbia avuto successo...

La prossima volta!

Il nostro team è sempre disponibile se hai bisogno di assistenza, quindi non esitare :-)

Cordiali saluti,
Il team di SOSav.fr

E

Eric K.

Rating: 4 out of 5

Published on 29/05/2021 à 09h33 following a purchase from 18/05/2021

Functional product and fast delivery

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Julien D.

Rating: 4 out of 5

Published on 29/05/2021 à 07h35 following a purchase from 17/05/2021

I had a mistake in the preparation of the order, but the service was very good!

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Francois D.

Rating: 4 out of 5

Published on 28/05/2021 à 19h07 following a purchase from 29/04/2021

I am very pleased with the choice, speed of delivery, and the quality of the follow-up if a problem arises.

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Arnaud L.

Rating: 4 out of 5

Published on 28/05/2021 à 10h25 following a purchase from 17/05/2021

Good product in a reasonable time frame

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Celine F.

Rating: 4 out of 5

Published on 26/05/2021 à 21h11 following a purchase from 09/04/2021

The delay was a little longer, but otherwise very good!

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Ripoll A.

Rating: 4 out of 5

Published on 26/05/2021 à 10h54 following a purchase from 29/03/2021

Service correct

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Anthony V.

Rating: 4 out of 5

Published on 23/05/2021 à 12h11 following a purchase from 01/02/2021

I took a long time to receive my order, due to a shortage, I regret the lack of communication on this subject. I'm very pleased with the service and the quality of the product.

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Jean-Claude B.

Rating: 4 out of 5

Published on 22/05/2021 à 10h28 following a purchase from 11/05/2021

Correct delivery and the product is easy to assemble

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Guillaume P.

Rating: 4 out of 5

Published on 20/05/2021 à 18h07 following a purchase from 08/05/2021

I have ordered three times on this site and once I asked a question. I have immediately an answer despite the weekend. Being a pro in other areas, I realize that the service is very responsive and good quality. I wish you all the best.

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Céline G.

Rating: 1 out of 5

Published on 20/05/2021 à 15h14

Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.

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Response from SOSAV Published on 21/05/2021

Ciao Céline,

Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.

Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...

Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.

Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.

Cordiali saluti,
Il team di SOSav.fr

R

Richard G.

Rating: 4 out of 5

Published on 20/05/2021 à 14h33 following a purchase from 09/05/2021

I am happy with the product but it seems that information is lost because the Post Office asked me for more information, so they took 48 hours to send me my parcel hope that it does not happen more

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Cécile D.

Rating: 4 out of 5

Published on 20/05/2021 à 13h55 following a purchase from 10/05/2021

Easy to place order and package arrived quickly

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Michel M.

Rating: 4 out of 5

Published on 20/05/2021 à 13h33 following a purchase from 18/02/2021

The delivery times were not respected but the company always replied to my emails with solutions.

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V

Vladimir R.

Rating: 1 out of 5

Published on 20/05/2021 à 10h23

Order received 2 months later

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Response from SOSAV Published on 21/05/2021

Ciao Vladimir,

Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...

Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.

Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.

Non esitate a contattarci, siamo a vostra disposizione come sempre.

Cordiali saluti,
Il team di SOSav.fr

S

Stephane D.

Rating: 4 out of 5

Published on 18/05/2021 à 13h17 following a purchase from 05/05/2021

I received my phone in the mail, but it was not in the mail. I was not able to get the 3 covers (sim, sd usb) described on the ad. I only received the inner and outer frames. Too bad

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Nicolas D.

Rating: 4 out of 5

Published on 18/05/2021 à 06h26 following a purchase from 05/05/2021

Well

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Matthieu G.

Rating: 4 out of 5

Published on 17/05/2021 à 14h43 following a purchase from 14/04/2021

the parts are of very good quality.

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André G.

Rating: 4 out of 5

Published on 17/05/2021 à 09h34 following a purchase from 06/05/2021

PRODUCT conforms to the order. 4 days delivery time

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Razel J.

Rating: 4 out of 5

Published on 17/05/2021 à 08h39 following a purchase from 05/05/2021

as ordered

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Jean Paul B.

Rating: 1 out of 5

Published on 15/05/2021 à 19h41

Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.

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Response from SOSAV Published on 17/05/2021

Hello Jean-Paul,

We thank you for your opinion and are sincerely sorry for the delay in delivery.

As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.

As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.

This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.

As always, we remain fully available if needed.

Sincerely,
The SOSav.fr Team

D

Daniel A.

Rating: 4 out of 5

Published on 15/05/2021 à 16h02 following a purchase from 11/03/2021

Delivery time too long, otherwise nickel with tutorials for replacing the battery and rear camera on my Honor 6X

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Pierre M.

Rating: 4 out of 5

Published on 14/05/2021 à 15h33 following a purchase from 03/05/2021

Very good, but the last star is missing because 1) it is not specified that when buying the screen, it is desirable to order a gasket as well, 2) the plastic tool is of very poor quality and 3) the change time (40 minutes) is underestimated for non-experts.

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Yoni G.

Rating: 4 out of 5

Published on 14/05/2021 à 09h50 following a purchase from 30/04/2021

Received and working perfectly.

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Nicolas B.

Rating: 4 out of 5

Published on 13/05/2021 à 12h53 following a purchase from 02/05/2021

Good and fast service

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Marc T.

Rating: 4 out of 5

Published on 28/04/2021 à 15h43

The screen ordered arrived on time and the product is complete and works very well. Recommendable site for parts and installation tutorials offered.

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Didier L.

Rating: 4 out of 5

Published on 28/04/2021 à 08h50

RAS .

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Audrey S.

Rating: 4 out of 5

Published on 27/04/2021 à 19h25

Good. Thank you

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Sébastien B.

Rating: 4 out of 5

Published on 26/04/2021 à 16h43

Bought a BlueRay player for PS3. I just had to swap the connection cards between the 2 players so that the new player could be recognized.

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Jean-Patrice S.

Rating: 1 out of 5

Published on 26/04/2021 à 13h48

I have received my order and I am very pleased with the service.

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Response from SOSAV Published on 27/04/2021

Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team