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S
Rating: 4 out of 5
good product, easy to install!
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1 and 4 stars
Reset filtersL
Rating: 1 out of 5
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
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Response from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) A very nice day to you! Sincerely, The SOSav.fr team
A
Rating: 4 out of 5
responsive site nothing to say
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C
Rating: 4 out of 5
Very good
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M
Rating: 1 out of 5
When ordering I am told 48 hours. Not true.
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Response from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
B
Rating: 4 out of 5
Very good navigation but I thought I was getting the tools
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M
Rating: 1 out of 5
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
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Response from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
M
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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F
Rating: 1 out of 5
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
J
Rating: 4 out of 5
The spare battery is in order. However, the stickers to stick it are not included and must be ordered separately. Other sellers include it with the battery...
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J
Rating: 4 out of 5
Very good quality but a bit expensive
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T
Rating: 4 out of 5
Product conforms, no defect on this part which is second hand
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O
Rating: 4 out of 5
The parts ordered are in accordance with the selected model and the price is very good. The tutorials available on the site are clear and very well detailed. I would use this site again as soon as needed.
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P
Rating: 4 out of 5
Very responsive delivery. Products conform to the order. And satisfied to work with a French company
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M
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Well
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L
Rating: 4 out of 5
Easy to navigate site. TOP
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B
Rating: 1 out of 5
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
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Response from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
M
Rating: 4 out of 5
Everything was perfect the package arrived earlier than expected
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I
Rating: 4 out of 5
delivery ok
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A
Rating: 4 out of 5
nothing in particular.
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A
Rating: 4 out of 5
I am satisfied with the purchase.
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C
Rating: 4 out of 5
Thank you.
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C
Rating: 4 out of 5
....
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M
Rating: 4 out of 5
Products as expected. Satisfactory packaging and good value for money.
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S
Rating: 4 out of 5
Satisfied, material arrived quickly. The only downside is that the same item bought 2-3 years ago is now 10chf more expensive
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Y
Rating: 4 out of 5
QFast delivery of compliant products
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R
Rating: 4 out of 5
The kit is very good, the video too. However, I didn't have the little metal spatula in the kit that allows you to lift the screen, so I had to manage without it and I lost some time.
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C
Rating: 4 out of 5
Quick turnaround
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A
Rating: 4 out of 5
Ok bien
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J
Rating: 1 out of 5
Very clear site and fast delivery but I did not receive what I ordered
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Response from SOSAV
Hello Julien, We thank you for your comment and are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start the handling of this return within the framework of our after-sales service, do not hesitate to read the e-mail that our team has already sent you on this subject :) Have a nice day ! Sincerely, The SOSav.fr team
A
Rating: 4 out of 5
well
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D
Rating: 4 out of 5
Very good
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D
Rating: 1 out of 5
Defective part
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Response from SOSAV
Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly :-) We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team
O
Rating: 4 out of 5
compliant product. On the other hand, no possibility of using the promo code ....
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P
Rating: 4 out of 5
Cat quality
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T
Rating: 1 out of 5
not very fast delivery
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Response from SOSAV
Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr
D
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Product conforms, received on time. Nothing to complain about.
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J
Rating: 4 out of 5
The object to store the screws to remember their location after disassembling them is very good, but it does not allow to store the screws of the part where there is the screen. The replacement of the screen of the Iphone 5, it is a very fine work, one sees almost better on the images magnified of the video than with the naked eye!
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