Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I do not recommend it, the battery does not even last 3 hours of use
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Response from SOSAV
Hello Kevin,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to provide quality products and would be happy to help you resolve this issue. Please do not hesitate to contact our customer service for appropriate support.
Best regards,
The SOSAV team
J
Joël M.
Rating: 4 out of 5
following a purchase from 20/08/2025
Good
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william M.
Rating: 1 out of 5
following a purchase from 20/08/2025
-
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Response from SOSAV
Hello William,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your situation so that we can provide you with a solution.
Best regards,
The SOSAV team
D
David M.
Rating: 1 out of 5
following a purchase from 17/08/2025
Package not received
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Response from SOSAV
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The SOSAV team
B
blicq M.
Rating: 4 out of 5
following a purchase from 13/08/2025
The parts (charging port, sealing gasket, and rear glass for iPhone 14) arrived quickly and well packaged. I only regret that the sealing gasket compatible with iPhone 14/16 is not super fitted for an iPhone 14 and will at least serve as glue for the rear glass. I recommend.
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bernard D.
Rating: 4 out of 5
following a purchase from 12/08/2025
Hello, it would be nice if the color of the screwdrivers matched the photos and video. Best regards.
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frederic S.
Rating: 1 out of 5
following a purchase from 10/08/2025
my new battery is only at 86% of its capacity. :-(
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Response from SOSAV
Hello Frédéric,
Thank you for taking the time to share your feedback. We are sorry to hear that the battery does not meet your expectations. At SOSAV, we are committed to providing quality products and we are here to help you. Please do not hesitate to contact us so that we can find a solution together. Your satisfaction is our priority.
Best regards,
The SOSAV team
D
DANTIN G.
Rating: 1 out of 5
following a purchase from 10/08/2025
Particularly fragile glass. I broke it during the gluing.
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Response from SOSAV
Hello Dantin,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with the glass. At SOSAV, customer satisfaction is paramount, and we are committed to providing quality products. Please do not hesitate to contact our customer service, we will be happy to help you find a solution.
Best regards,
The SOSAV team
M
Morad B.
Rating: 4 out of 5
following a purchase from 17/07/2025
Quick is no problem with the part for now but I take away 1 star because of the price of the part being way too high compared to the competition's price
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Claudine G.
Rating: 4 out of 5
following a purchase from 22/07/2025
Good
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thierry M.
Rating: 1 out of 5
following a purchase from 06/07/2025
No access to possibly make a change.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
H
Hardy A.
Rating: 1 out of 5
following a purchase from 05/07/2025
Does not work, too bad because already paid, convenient and always satisfied but not this time
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
E
eric D.
Rating: 4 out of 5
following a purchase from 01/07/2025
Product conforms, just missing the gasket between the glass and the casing and also the small triwing screwdriver.
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J-François M.
Rating: 4 out of 5
following a purchase from 28/06/2025
just missing the glue
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martin R.
Rating: 1 out of 5
following a purchase from 24/06/2025
Video tutorial followed to the letter to change the battery. Screen broken in the end, and a 10% offer (which everyone can have) on the price of the screen as a commercial gesture
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
E
ERIC M.
Rating: 1 out of 5
following a purchase from 21/06/2025
It's been 15 days since I ordered and I still haven't received anything
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Cyrille C.
Rating: 1 out of 5
following a purchase from 17/06/2025
I have received my delivery. However, the site made me buy a kit that I don't think I need and there is no tutorial for changing the lenses of my Redmi 12 5G. After asking for help, I was sent a standard tutorial that does not correspond to my phone.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Armel T.
Rating: 1 out of 5
following a purchase from 29/05/2025
Very good, fast delivery.
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Aleksandar G.
Rating: 1 out of 5
following a purchase from 14/05/2025
I ordered a screen for a Nintendo new 3DS XL, the screen in question is not new but a refurbished product and also the 3D does not work with it... Thank you very much, I would like to return the screen for a refund!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Julien V.
Rating: 4 out of 5
following a purchase from 15/05/2025
Fast shipping
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valentin D.
Rating: 4 out of 5
following a purchase from 11/05/2025
Still, you could put the necessary adhesive tape to secure the screen to the chassis... I felt quite clever.
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Deborah K.
Rating: 1 out of 5
following a purchase from 05/05/2025
I will have to return the received package because I didn't order the right thing
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Used objects like screwdrivers are of poor quality and do not allow for the removal of screws (especially for the tri-wing screwdriver, impossible to open a Nintendo DS lite with).
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Thierry B.
Rating: 1 out of 5
following a purchase from 23/04/2025
The quality of the product is very poor
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 11/04/2025
Wrong order sent
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Alain A.
Rating: 4 out of 5
following a purchase from 16/03/2025
Ras
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michel D.
Rating: 4 out of 5
following a purchase from 16/03/2025
I had ordered B 7000 glue and I received T 8000 glue. Other than that, good site with very good excellent tutorials.
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Gérard R.
Rating: 4 out of 5
following a purchase from 25/02/2025
I ordered an iPhone 8 battery with mounting accessories. Among these, the gasket is presented on an installation template that is difficult to use. I had to throw it away. Apart from that, the battery is functional.
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Sandy M.
Rating: 4 out of 5
following a purchase from 02/02/2025
The explanations are clear, and shipping is fast. Only downsides: the tools include a pick for unsealing, whereas a spatulette would have been more comfortable. I also regret that the gasket was not included in a suggested purchase or in a kit. Otherwise niquel!
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rienn D.
Rating: 4 out of 5
following a purchase from 31/01/2025
R.A.S
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Nicolas G.
Rating: 4 out of 5
following a purchase from 22/01/2025
Material received as expected and well packaged
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anthony B.
Rating: 1 out of 5
following a purchase from 05/01/2025
Still not received
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you very much.
Sincerely Pierre.
F
Frederic T.
Rating: 1 out of 5
following a purchase from 14/11/2024
Battery installed without problem. In use, however, the charge stagnates at 20-25% even with a 65W charger on macbook12 2027, then jumps to 100%. The same applies to discharging: below 80%, the Mac shuts down ... the battery is at 2%-3% charge (when I put it back on charge and it lights up, the battery indicates 2%). The battery is functionally compatible, but NOTHING to do with the Mac's initial charge potential.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
P
Pascal T.
Rating: 1 out of 5
following a purchase from 04/01/2025
I'm not satisfied: the screen, which was supposedly an Apple-certified part, doesn't work properly, and scratches appear at the slightest touch of a fingernail. So no, I'm not satisfied at all.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Michael G.
Rating: 1 out of 5
following a purchase from 22/12/2024
Delivery too long, nothing to do with the advertised date.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Michel B.
Rating: 4 out of 5
following a purchase from 03/01/2025
Good
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Dimitri R.
Rating: 4 out of 5
following a purchase from 31/12/2024
At the top
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DAVID R.
Rating: 1 out of 5
following a purchase from 27/12/2024
I bought the i phone 8 battery superior quality it holds no better than my betterie hs original apple
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 24/11/2024
I bought the loan sensor and the associated harness, I replaced them but they don't work, I must not have made the connections properly, I'm giving up and I'm not going to open my phone again.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
K
Kevin C.
Rating: 1 out of 5
following a purchase from 25/12/2024
My product doesn't work. Too bad, I would have loved to put 4 to 5 stars, but my first condition is that the repair is possible (and my New 3DS works, this particular component aside). In short, I paid for parts and delivery in vain.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
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