SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Hello Mattheo, We thank you for your comment and confirm that your order has been shipped on 04/01/2020 by our logistics team, in green letter without tracking, according to your request. The shipping times can run up to ten days after the shipment currently. However, it seems that you have not yet contacted our team regarding this long overdue part. If you have any questions about shipping for example, just contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
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Frederic L.
Rating: 4 out of 5
Despite a mistake on my first order, the service was very responsive
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Emeric S.
Rating: 4 out of 5
It is very clear
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Emmanuel C.
Rating: 4 out of 5
Easy to operate
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Nicolas B.
Rating: 4 out of 5
Quick preparation and shipment of the order, tutorials and tools available if needed, the best.
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Frédéric F.
Rating: 4 out of 5
Ras for this order
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Jean-Marc B.
Rating: 4 out of 5
Fast delivery despite the holidays
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Eric H.
Rating: 4 out of 5
Well organized site, impeccable delivery. Lacked a little bit of packaging for some screen protectors received broken, but the dispute was quickly resolved by the efficient after sales service
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Thibault F.
Rating: 4 out of 5
I bought a new battery for oneplus. I've been using it for over a month now, and the battery life is still good.
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Lucget F.
Rating: 4 out of 5
Very good articles
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Christophe G.
Rating: 4 out of 5
Very good site for my part
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Nathalie M.
Rating: 4 out of 5
Very happy with my purchases I would come back to this site and I would recommend it to my friends
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Vincent G.
Rating: 4 out of 5
Meets my expectations
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Christian B.
Rating: 4 out of 5
product meets my expectations; fast service.
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Ludovic H.
Rating: 4 out of 5
For this style of product the delivery is a bit long
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Valentin M.
Rating: 1 out of 5
A good value for money, HOWEVER, I will not invite you to order on this site! Either you are lucky and your order will be delivered quickly (complete for the lucky ones), or it is the opposite and in this case be patient ! (A few days or even a few years). By buying on SOSav, you save money but in exchange you spend a considerable amount of time chasing the customer service. I am very disappointed and do not recommend.
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Response from SOSAV
Hello Valentin, ? Thank you for your comment. ? Indeed, some parts may have been delayed in being restocked, despite reminders to suppliers... ? We were waiting to receive them, just like you, and we are sincerely sorry for the potential inconvenience that may have been caused by this delay in delivery, beyond our control, and the various incidents that may have punctuated your customer experience at SOSav. Fortunately, everything is now back to normal. Our team remains at your disposal if needed, do not hesitate. Have a nice day! Sincerely, The SOSav.fr Team ?
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Jérôme M.
Rating: 4 out of 5
Delivery time was long but order received
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Léo B.
Rating: 4 out of 5
Very easy to use
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Sofiane M.
Rating: 1 out of 5
First order and bad experience, contacted by email no answer and by call after 12 minutes of waiting its cut... first and last time on this site I advise not.
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Response from SOSAV
Hello Sofiane, We are sorry if our lines were momentarily saturated during this particular period. We note however that you have had a return from our team since then and that a new order fully taken care of by our team was shipped yesterday afternoon. Do not hesitate to contact us at [email protected] if you need to, we are available and answer most of the time during the day. See you soon! Sincerely, The SOSav.Fr Team
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Jacobus V.
Rating: 4 out of 5
No worries
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Patrick C.
Rating: 1 out of 5
An order from July 2, 2020 has still not arrived despite my reminders. I recommended the same product on December 11, 2020 and it arrived 15 days later. I paid twice for this product.
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Response from SOSAV
Hello Patrick, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to contact our customer support at [email protected] without hesitating to recall your order number SOPEUCBWZ. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused by this bug. Have a nice day! Sincerely, The SOSav.Fr Team
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Alain M.
Rating: 1 out of 5
did not receive my order made on December 17
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Response from SOSAV
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
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Samuel M.
Rating: 4 out of 5
Received on time and very good material ?
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Sacha M.
Rating: 4 out of 5
Very clean and understandable site, fast delivery (3 days) and complete order.
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Thomas P.
Rating: 4 out of 5
TB, customer service bof, I called, 3/4 times, impossible to get someone.
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Dominique S.
Rating: 4 out of 5
Fast and inexpensive delivery by post. Adequate material.
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Nicolas C.
Rating: 1 out of 5
Colie does not match the picture
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
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Jean-Marc C.
Rating: 4 out of 5
Package arrived quickly, the box was damaged, but not the inside.
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Rija C.
Rating: 4 out of 5
Very interesting site, a lot of choice, not expensive
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Joel R.
Rating: 4 out of 5
Well
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Vaniet B.
Rating: 4 out of 5
Very good spare part, good quality, just the delivery a bit slow
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Patrick B.
Rating: 4 out of 5
good, clearly explained products
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Quentin B.
Rating: 4 out of 5
Noisier power supply than the original one, but it does the job perfectly.
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Jean Pierre B.
Rating: 1 out of 5
More than a week and still haven't received the phone shell
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Response from SOSAV
Hello Jean-Pierre, We are sorry for the longer than normal delivery times during this holiday season and the health crisis. We are also dependent on it. However, your order placed on 14/12 has been shipped the same day by our logistics in letter without tracking. By choosing this method of delivery, we do not have the possibility to locate the product and it takes at least 5 working days in normal time (except in the current context). If it is not already the case, your package should arrive very soon. If you need a faster delivery, we offer express carriers. Best regards,
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Moustapha M.
Rating: 1 out of 5
I started to disassemble the iphone but one of the screwdrivers doesn't fit. It's not serious. the tri wing screwdriver is missing and you put a criciform in its place. i end up with my iphone open in two.
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Response from SOSAV
Hello Moustapha, We are sorry for this inconvenience, it is a machining error of our supplier and we will forward the information. However, we note that you have not contacted us about this. We invite you to send us an email at [email protected] so that our team can schedule a return as soon as possible. With our apologies for the inconvenience caused, Sincerely,
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Amine E.
Rating: 1 out of 5
Order not received
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Response from SOSAV
Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,
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Jean-Pierre B.
Rating: 4 out of 5
fast and serious
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Philippe P.
Rating: 4 out of 5
Very clear
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Thomas B.
Rating: 4 out of 5
I was not satisfied with the product I received and the customer service was very reactive to send me a new product. I have the impression that customer satisfaction is important for Sosav and it is rather reassuring
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Alain G.
Rating: 4 out of 5
Good buy, fast delivery
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