SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
It started well with a video tutorial that explains how to change the case of my laptop. So I ordered the case (received 8 days late, but that happens), with the adhesive indicated in the tutorial (not the tools because I had them). But: the adhesive is already on the hull, so I bought double-sided tape for nothing on the site; at 6.90 I'm not going to pay shipping costs to send it back... The tutorial is therefore a lie, or the product description of the hull is not complete. In both cases it's not honest since it pushes to unnecessary purchase. Also, the pretty clean tutorial with the shell coming off by itself (Samsung Galaxy A8) is a big fake: in reality, even if you heat it up like crazy with the hair dryer, you'll explode the glass, and get glass everywhere (wear glasses and do it in a place where you can clean the glass particles easily). I also bought a small clamp to put the laptop on the car's ventilation grill, whose spring doesn't work... same thing, at 5 euros you don't send it back, you stay with it...
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Response from SOSAV
Hello Charles, We are very sorry to learn this information :-( The adhesive suggested in the video guide makes it possible to improve the holding of the back shell and the stickers already present, we are sorry if this one appeared useless to you. The video guide is made entirely without trickery by a technician of our team, it is totally possible to perform this manipulation without destroying the rear window, otherwise, our team would have necessarily reported because our goal is to make your life easier, not the opposite ;-) We have no interest in proceeding otherwise. It seems that you have not yet contacted our team about these orders (including the car support): do not hesitate to come back to us at [email protected] so that we can find a solution together on this subject. Have a nice day! The SOSav.com team
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Bertrand R.
Rating: 1 out of 5
I have not received my order
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
A
Arafat M.
Rating: 4 out of 5
Screen received careful shipment
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Laurent B.
Rating: 4 out of 5
Perfect
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Florent O.
Rating: 1 out of 5
I received the part but unfortunately the map is much too long compared to the original. I had to unsolder the connector to put it on the old one.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
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Laurent C.
Rating: 1 out of 5
I followed the tutorial to change the battery of my iPhone, I bought the tools recommended, it seemed within my reach, result totally failed, broken phone.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
E
Eric L.
Rating: 4 out of 5
Good and received quickly
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Christian L.
Rating: 4 out of 5
near perfect
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Jerome A.
Rating: 1 out of 5
Site not recommended. Order not received and a century to get a refund. First and last order on this site.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
P
Philippe M.
Rating: 4 out of 5
Conforms to the request
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Sylvain M.
Rating: 1 out of 5
I have repaired dozens of phones including iPhones 7. This is the first time that the screen has a black border on the side and green borders. I am very precise in the assembly. I am not satisfied at all.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following address so that we can solve your problem: [email protected]
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Pasquale C.
Rating: 4 out of 5
I ordered for the first time on SOSAV. There was an error in preparation, I received the wrong part. The management of this error was remarkable and we always tend to put bad marks on this kind of incident. I salute the work of the after sales service ;)
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Issam H.
Rating: 1 out of 5
Hi, I ordered a LCD connector for Nintendo switch, normally I bought a new part, but I received a used part.
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Response from SOSAV
Hello, we have received your message. Please contact our customer service department at the following address so that we can solve your problem: [email protected] Sincerely, The SOSav team
F
Fabrice J.
Rating: 4 out of 5
Very fast shipping! CLEAR
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Nicolas R.
Rating: 1 out of 5
Defective product. Very strong after sales service, everything is set up to be difficult and discourage buyers.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
M
Marina M.
Rating: 4 out of 5
Nickel
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Fernand G.
Rating: 4 out of 5
Satisfied
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Catherine L.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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Luc D.
Rating: 4 out of 5
The order was received promptly and conformed.
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Alfred S.
Rating: 4 out of 5
Received quickly.
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Marc S.
Rating: 1 out of 5
I am not at all satisfied with my order... The battery that was delivered to me does not hold the load.
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Response from SOSAV
Hello, Thank you for your feedback! Please contact us at the following email address: [email protected] so that we can solve the problem you are experiencing. Sincerely, The SOSav team.
J
Jean A.
Rating: 4 out of 5
Correcte
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Mickaël F.
Rating: 4 out of 5
Delivery a little late, otherwise compliant?
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Kevin B.
Rating: 4 out of 5
Very good suite, efficient order but delivery of a screen significantly different from the original one but functional (thicker)
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Eddy R.
Rating: 1 out of 5
The product ordered does not work, it is a rechargeable battery for c box one
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Kevin C.
Rating: 1 out of 5
The part doesn't work...
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following address: [email protected] so that we can offer you a solution to solve the problem you encountered. Sincerely, M'équipe SOSav.
R
Rony B.
Rating: 4 out of 5
Very good
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Antoni B.
Rating: 4 out of 5
Fast shipping, order as expected
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Taniya K.
Rating: 1 out of 5
I am disappointed
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Response from SOSAV
Hello Taniya, Thank you for your message and we are sorry to hear about this news :- / It seems that you have not yet contacted our customer service about this. In order to remedy the situation quickly, we invite you to simply send a photo of the part you received by mistake to [email protected]. Our team will soon come back to you with a solution, rest assured :-) We remain available for any further information and apologize for the inconvenience caused. Very nice day to you !
J
Jacques S.
Rating: 1 out of 5
Received the glass without the adhesive
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Response from SOSAV
Hello Jacques, We are sorry to see that your order did not give you complete satisfaction :-( It seems that you have not yet contacted our team about this. After checking your order, you did not order any adhesive or glue, which is why you did not receive it. If necessary, you can contact your customer service at [email protected]: our team will be happy to help you :-) Have a nice day! The SOSav.com team
S
Samuel P.
Rating: 4 out of 5
Good piece, a little unsettling that it's not exactly the same though
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Julien V.
Rating: 4 out of 5
Great product and thanks to the tutorial I was able to repair my phone.
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Franck B.
Rating: 4 out of 5
Nothing to say about the delivery, fast. However, the part ordered was not completely compatible. Problem not solved.
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Carole D.
Rating: 4 out of 5
Well
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Daniel L.
Rating: 4 out of 5
Very satisfactory.
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Stéphane D.
Rating: 4 out of 5
Satisfied with the product.
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Thierry R.
Rating: 1 out of 5
The part received is not the right one and I am waiting for an answer from you
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Response from SOSAV
Hello Thierry, I see that our team gave you an answer today at 10:46 am and informed you that the part in question had been sent back immediately, entirely at our expense ;-) Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon! Sincerely, The SOSav.Fr team
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Sebastien P.
Rating: 4 out of 5
Very good product I recommend.
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Patrice M.
Rating: 4 out of 5
fast delivery and product as described
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Olivier F.
Rating: 4 out of 5
Excellent advice and delivery.
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Response from SOSAV
Hello Olivier, Thank you for your message :-) See you soon at SOSav! Sincerely, The SOSav.Fr team
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