SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
The battery did not work, even after following the tuto on the site. Either the product was defective or the tuto was wrong.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
T
Toirneur A.
Rating: 1 out of 5
I ordered a ps4 pro controller cover and it doesn't fit on the controller
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Fabien C.
Rating: 4 out of 5
Top except for the seal
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Christophe R.
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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Justine C.
Rating: 1 out of 5
I did not receive the correct rear camera glass that I ordered, and to return it I had to pay more than 3 euros, although the item cost less than that
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Response from SOSAV
Hello, thank you for your opinion! Please contact us at the following address: contact&sosav.fr so that we can solve your problem.
D
Diboussi A.
Rating: 4 out of 5
Well
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Lucie B.
Rating: 1 out of 5
A disaster. The product sold did not correspond to its description. I sent a return request explaining the problem and, strangely enough, the product description was changed online just before Sosav replied to tell me that the error was most likely mine and that they would not pay the return shipping costs. This isn't the first time I've bought from this bunch of crooks, and I've systematically had problems with the material sent (e.g. a replacement IPhone screen that doesn't work when connected, and Sosav trying to void the warranty by claiming that when the product is opened, the customer waives any claim... before they've even had a chance to test it). This purchase was my last attempt to "consume French" (which is of course a big mistake since I'm pretty sure that Sosav buys in bulk in China before reselling at full price in France). This company continues to operate shamelessly, but I'm crossing my fingers that they'll eventually have to close up shop, or at least that they'll be subjected to a tough audit by the relevant fraud authorities.
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Response from SOSAV
Hello, thank you for your opinion. Compatibilities are indicated on each of our product sheets before the order is placed and we don't have fun changing them before responding to our customers. The part ordered simply does not match your model. We cannot find a screen order in your customer account. If you ordered with another account, our customer service is at your disposal for an exchange of the part, within the framework of our guarantee. Sincerely, The SOSav team
C
Cristel G.
Rating: 4 out of 5
It's OK.
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Jean Michel H.
Rating: 4 out of 5
well
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Karine B.
Rating: 4 out of 5
No problems to report. Tutorials on the site very well done and accurate...even for those new to repairs.
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Marine D.
Rating: 4 out of 5
Good quality spare part, but I would have liked to have some details, especially on the welding of the part.
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Michel B.
Rating: 4 out of 5
product corresponding to the order
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Abderrahmane M.
Rating: 1 out of 5
I don't order sosav
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
P
Pascal H.
Rating: 4 out of 5
Product received quickly in good condition Just a reproach on the descriptions which are not clear compared to another similar article (I did not know that the screen I ordered did not have the camera and the front speaker) compared to the other screen) But the descriptions of assembly are excellent
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Jean-Pierre B.
Rating: 4 out of 5
Fast, accurate, fair price
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Fabrice C.
Rating: 4 out of 5
conforms to the order and is delivered quickly
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Guilhem V.
Rating: 4 out of 5
Perfect, thank you.
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Dominique B.
Rating: 4 out of 5
The package corresponds to the order. The change of the part was done in good conditions with the help of the tuto.
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Rawad H.
Rating: 1 out of 5
I placed my order on 28/07/2020 ref (ZVKBZHJBF) and so far I have received nothing. I reported the problem on 13/08/2020 to the SOSav team as well as the re-order ref(SAV861252) not received ...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Jeremy L.
Rating: 4 out of 5
well
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Anthony T.
Rating: 4 out of 5
Long delivery time compared to the time indicated by the site
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Corinne G.
Rating: 1 out of 5
Delivery too long and incomplete.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can solve the problem. Sincerely, The SOSav team.
J
Jean-Claude V.
Rating: 4 out of 5
Fast and efficient service
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Jacques M.
Rating: 4 out of 5
Well
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Amel A.
Rating: 4 out of 5
The order arrived quickly, but one of the two parts ordered was not the right one. I wrote to the after sales service, they answered me very quickly (1h max)
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Sébastien D.
Rating: 4 out of 5
I'm very pleased with the service and the price.
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Gabriel V.
Rating: 1 out of 5
I've been using it for a while now, but I'm not sure how long it's been in use. It takes 3 shipments for it to arrive intact... horribly long delays! 4 months to get the order! I advise you to order directly in China, it will be faster and much better quality! Nothing to add, we can hardly do worse...
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Response from SOSAV
Hello, Thank you for your feedback! Please accept our sincere apologies for the problems encountered. Sincerely, The SOSav team.
H
Harry G.
Rating: 1 out of 5
a real gas factory for a simple return.
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Response from SOSAV
Hello, Thank you for your opinion! Indeed, we ask for the photos before the return of the parts! These photos are used as a guarantee if the items are damaged during transport :) Wishing you a good day! Sincerely, The SOSav team
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Dominique S.
Rating: 4 out of 5
Well
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Sylvain B.
Rating: 1 out of 5
an order for an iPhone 5 SE screen. First shipment, the screen does not work. Exchange. Second screen, it arrives with a torn tablecloth (photo if needed) and the third replacement, same symptom. I managed to get a refund, not without difficulty. So I didn't lose money but I just lost a month and a half. It was the last time on this site for me.
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Response from SOSAV
Hello, Thank you for your review! Please accept our sincere apologies for all the problems encountered with your first order. We sincerely hope to see you again. Sincerely, The SOSav team.
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Alexandra T.
Rating: 1 out of 5
My product was not suitable for me I asked for a refund but the shipping costs were still at my expense so I don't find it normal knowing that I already paid the shipping costs
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Response from SOSAV
Hello, Thank you for your review :) Could you please contact our customer service again to attach a return slip? Wishing you a good day! Sincerely, The SOSav team
P
Pierre L.
Rating: 1 out of 5
Battery arrived dead
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Response from SOSAV
Hello, Thank you for your comment :) Could you please contact our customer service at [email protected] so that we can offer you a battery exchange? Sincerely, The SOSav team
E
Emile M.
Rating: 4 out of 5
Accuracy of description
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Stapin L.
Rating: 1 out of 5
I had not received my order!!!
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Response from SOSAV
Hello, Thank you for your review :) Could you please contact our customer service at [email protected] so that we can reship your order? Indeed, this one was sent on 10/07 in letter without follow-up. Sincerely, The SOSav team
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Gael D.
Rating: 1 out of 5
Part hs
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] so that we can exchange the part? Sincerely, The SOSav team
C
Catherine B.
Rating: 4 out of 5
perfectly
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Franck L.
Rating: 4 out of 5
Fast and accurate delivery
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Anthony R.
Rating: 1 out of 5
I'm very, very unhappy with it. Out of order. Service. Customer who does not answer by phone. But by e-mail. But only good when they want. I had to work with one of their competitors. Screen received 24 hours that works. Sosav lost a customer
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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Jean Pierre S.
Rating: 4 out of 5
Well
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Jeremy G.
Rating: 4 out of 5
Fast and good product
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