Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 4 stars

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R
romain R.
Rating: 4 out of 5
The product sent was not the right one Fortunately, the error was quickly corrected
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Yoan L.
Rating: 4 out of 5
Perfect site with video explanation it's great! Very good site! I've had a long delay before receiving my package because it was out of stock ... very good site in general!
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Justine L.
Rating: 4 out of 5
The navigation on the site is simple and allows you to find what you are looking for without too much trouble. The package was received a week after the order (I had not taken a special shipment) so I am happy. The piece arrives in its bubble envelope so it's safe.
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loic M.
Rating: 4 out of 5
receipt is well packaged!
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François D.
Rating: 4 out of 5
all is well
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anonymous A.
Rating: 1 out of 5
It's been 1 month since I ordered a battery and a screen for the Apple Watch series 1 on the site. The promise made on the site announces the availability of parts within 7 to 15 days. To date, one month later, no order received, and obliged to make the steps to have news. Twice the same answer: We should receive the products within 15 days. We are therefore at a delay of about 1.5 months MINIMUM. I am sickened by this lack of respect for the customer, the lack of respect for the promises that are made via the site, and the nonchalance of the answers that are given to us. They knew how to cash in but don't know how to assume their orders. A commercial gesture on this order would be the least they could do to compensate for the loss of time and energy lost to get information. Instead, they offer me a credit note... In short... A BLAGUE!!! This lack of seriousness make me say that this site is to be avoided absolutely. Last time I order on this site and I invite you to do the same if you don't want to waste time and money.
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Response from SOSAV
Hello, We are sorry if the restocking time was too long. We are sorry if the restocking time was too long. But after checking, you asked for a refund and it was done by our after sales service following your email exchanges. However, you must have misinterpreted the messages from our customer service department saying "You are going to receive an email talking about a credit note but it is in fact an accounting credit note. This is the technical term in accounting for a refund. The refund you requested has been made. The credit note you are talking about is only an accounting term. It is not a credit note to be used on our site. We remain of course at your disposal by mail if needed. Sincerely, The SOSav team
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Jean-Marc G.
Rating: 4 out of 5
A very suitable choice. A reactive service. A clear desire to do the right thing. BRAVO. Thank you.
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Gilles D.
Rating: 4 out of 5
Has the spare parts we need.
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frederic G.
Rating: 4 out of 5
Ras rad
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Joël L.
Rating: 4 out of 5
Corresponds to my expectations
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patrice D.
Rating: 1 out of 5
The video tutorials are not precise enough but they are so good that they can be sold. My iphone is finished at apple which classifies it as irreparable. We can always say that it's because I disassembled or reassembled it badly
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Sauveur G.
Rating: 4 out of 5
I don't give the maximum mark because for my first order the item received is not compliant which consequently delays the repair of my wife's smartphone.
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jacques K.
Rating: 4 out of 5
On the whole I was satisfied except for one item that was faulty (watch battery) and I am hoping for a solution
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Guy M.
Rating: 4 out of 5
Delivery in two instalments
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Sandra C.
Rating: 4 out of 5
Good products, very well done tuto, fast delivery and well packaged products.
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Nolan C.
Rating: 4 out of 5
The objects are correct and seem to be original only worry the price remains high
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Nicolas M.
Rating: 1 out of 5
I have received my order and I am very pleased with the service. I have been very satisfied with the service and the product. Now the complaint process is very long. I don't know when I will receive the right item. Also noted that the email I received following my complaint is not even courteous. Not even a sorry or anything.
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Michael M.
Rating: 4 out of 5
Very good service and part received quickly.
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Julien L.
Rating: 4 out of 5
Received in time and reliable to concretize it is a first order
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Georges P.
Rating: 4 out of 5
It works, the repair was quite easy although I did not receive the tools although I thought I had ordered them
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mickael T.
Rating: 4 out of 5
fast delivery
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James B.
Rating: 4 out of 5
Well
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Nathalie R.
Rating: 4 out of 5
product conforms to the order
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anonymous A.
Rating: 4 out of 5
Very responsive, 48 hours after ordering the package arrived. I was informed at every stage of the delivery. I was informed of every step of the delivery. Explanatory video well done, hoping that the battery is good quality but that time will be judge?
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anonymous A.
Rating: 4 out of 5
ras facile
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anonymous A.
Rating: 4 out of 5
The item I ordered works very well
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anonymous A.
Rating: 4 out of 5
navigation well done RAS
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anonymous A.
Rating: 4 out of 5
The product was as ordered, I fitted it to my wife's phone and the problem disappeared, so I was very satisfied with my order.
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anonymous A.
Rating: 4 out of 5
good, not very protective packaging for the battery though
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anonymous A.
Rating: 1 out of 5
I bought a battery that does not work well and its capacity lasts less than an hour. Last Friday I received the battery and on Monday I compiled them about it, but they have not received a response yet. If the response is not received well, the service they are getting is absolutely zero.
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Response from SOSAV
Hello, Thank you for sharing your opinion following your order. Obviously you seem to have a problem with your order. As you indicated in your comment, you have sent us the information so that an after-sales action can be implemented by our team. We will follow up on this request as soon as possible. Sincerely yours,
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anonymous A.
Rating: 4 out of 5
Responsive site and good follow-up, I recommend this site
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anonymous A.
Rating: 4 out of 5
Perfect
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anonymous A.
Rating: 4 out of 5
In accordance with the request
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anonymous A.
Rating: 4 out of 5
Very good site, good order, very nice,
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anonymous A.
Rating: 4 out of 5
Good material, fast delivery. Very good
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anonymous A.
Rating: 4 out of 5
Satisfied with the product received
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anonymous A.
Rating: 4 out of 5
Hi I am quite satisfied considering the exchange that was made following a defective part sent, responsiveness and professionalism of the site they have reacted quickly and saw the problem with the order received so I recommend the site to all and the second part provided corresponds well to my expectations Thank you. MR G
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anonymous A.
Rating: 1 out of 5
I ordered a part supposedly compatible with my iPhone 6 according to the site impossible to mount because different from the original No commercial gesture but an email to tell me the right part!
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Response from SOSAV
Hello Thierry, We have received your message and we thank you. After checking your file, you have received the part you ordered, namely a Home Button cover - iPhone 6 . You were in fact looking for the HOME BUTTON + COVER - IPHONE 6 . It is a mistake of order and not an error of our services, our support has still offered you 10% discount if you want to recommend the right part to us. Wishing you a good day. The SOSav team
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anonymous A.
Rating: 4 out of 5
Tuto very good, encourages to start repairing. Product OK, repair OK.
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anonymous A.
Rating: 4 out of 5
Conforming part and speed of delivery
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