Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1 and 4 stars

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C
Cyril H.
Rating: 4 out of 5
following a purchase from 06/11/2022
Too bad the charging module isn't just right. I had to trim the PCB a bit to make it fit properly with the Samsung Galaxy A10 ergos.
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Nabil E.
Rating: 4 out of 5
following a purchase from 02/11/2022
The package is a mess, lack of information and details especially when ordering parts for different iPhones. Sincerely.
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Pascal C.
Rating: 4 out of 5
following a purchase from 23/10/2022
Order received and compliant . Thank you for the tuto that allowed me to exchange the vibrator of my J5 2016
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Cyril C.
Rating: 4 out of 5
following a purchase from 19/10/2022
Very good
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Hibert X.
Rating: 4 out of 5
following a purchase from 18/10/2022
Your site is very good and clear for the search. Of a product or part of a model. Just one thing for the tracking we just shipped the package but where it is located you did not specify during the journey and when it is in the box I did not receive a message
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Vialard M.
Rating: 4 out of 5
following a purchase from 14/10/2022
Everything was good except for the repair of the suction cup Ventoux is not so a little complicated to remove the screen otherwise everything was perfect I recommend
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Marcel C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Products available and less expensive than on Amazon Demonstration video accurate and very useful
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Dylan D.
Rating: 4 out of 5
following a purchase from 10/10/2022
I am very pleased with my first order from SOSAV. It went very well and I recommend it to you.
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Michael M.
Rating: 4 out of 5
following a purchase from 08/10/2022
Well
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Francoise D.
Rating: 4 out of 5
following a purchase from 08/10/2022
satisfied
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David A.
Rating: 4 out of 5
following a purchase from 05/10/2022
Compliant, fast ... correct price
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Frederic L.
Rating: 4 out of 5
following a purchase from 06/10/2022
Very good
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Lefranc M.
Rating: 4 out of 5
following a purchase from 03/10/2022
Delivery and order in conformity
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Thuc Long D.
Rating: 4 out of 5
following a purchase from 03/10/2022
Apart from the packaging of the article to review otherwise everything is perfect
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 02/10/2022
Package received quickly. The tutorial is well done for changing an iPhone battery. I put 4 stars because I have the impression that the battery although new does not hold the load as much as the original one at the beginning. But this may be due to the phone.
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Anthony P.
Rating: 4 out of 5
following a purchase from 02/10/2022
Perfect functional player.
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Lilian N.
Rating: 1 out of 5
following a purchase from 30/09/2022
I took the express delivery for 12€ and I received my package 4 days later...
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Response from SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
G
Gérard G.
Rating: 4 out of 5
following a purchase from 24/09/2022
First experience since the new team took over the site. Order received on time and in compliance, correct packaging. Installation ok with the guide
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Jerome P.
Rating: 4 out of 5
following a purchase from 23/09/2022
Delivery error well made up for by a pleasant and efficient after-sales service
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Frédéric A.
Rating: 4 out of 5
following a purchase from 24/09/2022
Service, accompanying tutorials, quality of parts. Everything is there. A little expensive compared to the competition
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Guillaume C.
Rating: 4 out of 5
following a purchase from 22/09/2022
Very clear tutorials, availability of parts and tools. Fast and secure shipping. Quality of the iPhone X kit tools is average. The spatula broke and the flat part to remove the screen was very quickly damaged after the first use. The suction cup to lift the screen is almost too big and of average quality. I had trouble getting it to stick properly. It recommends the purchase of a battery storage even though the latter is provided already installed on the replacement battery.
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Florian V.
Rating: 4 out of 5
following a purchase from 22/09/2022
When it's good, you have to say so. The "premium" screen ordered is not exactly the same as the original, nevertheless it fulfills its function well, to see its resistance in time. The tutorial was a big plus.
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Fabien V.
Rating: 1 out of 5
following a purchase from 19/09/2022
not received the correct product ordered!!!
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Response from SOSAV
Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
S
Stéphane B.
Rating: 4 out of 5
following a purchase from 15/09/2022
Thank you for the part you received.
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Olivier M.
Rating: 4 out of 5
following a purchase from 17/09/2022
I just put 4 stars because I had a screwdriver that was dead so I can do nothing with it. Otherwise nothing to say I recommend
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Mohamed B.
Rating: 4 out of 5
following a purchase from 16/09/2022
Good, just a little slow delivery despite the 6/7 euros ordered on Friday.
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Patrice L.
Rating: 4 out of 5
following a purchase from 16/09/2022
Always No Worries
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David F.
Rating: 4 out of 5
following a purchase from 13/09/2022
Very good store. Efficient delivery considering the 11000km. I will recommend it for sure. My only small reproach is the unavailability or the too long breakage of certain articles.
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Louis H.
Rating: 4 out of 5
following a purchase from 10/09/2022
Great, fast delivery and good material.
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Brahim A.
Rating: 4 out of 5
following a purchase from 04/09/2022
I ordered a battery for MacBook air 13". Order received in time, it was well packaged I replaced it, for the moment everything works properly.
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Frédéric H.
Rating: 4 out of 5
following a purchase from 02/09/2022
Received on time, the universal tools do not contain the "crowbar" needed to remove the old battery. Still managed to do it without damaging the screen, the battery works fine
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Karine P.
Rating: 4 out of 5
following a purchase from 02/09/2022
The kit is very easy to use. However, the seal is not adapted to the phone model
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Didier P.
Rating: 4 out of 5
following a purchase from 28/08/2022
Fast shipping, very detailed tutorial. On the other hand, the tools in the 9,90 € pack are of low quality. It also lacks a rigid silicone spatula.
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Damien B.
Rating: 4 out of 5
following a purchase from 26/08/2022
Problem of installation and compatibility with the first article ordered. Following mail to the customer service a new article was sent to me without any problem. Thank you for the service.
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Christophe M.
Rating: 4 out of 5
following a purchase from 25/08/2022
Very fast delivery. The video to help with the repair could be excellent if the colors indicated corresponded to the material received. As it is not the case, the repair is more complicated than it should be (different color of the screwdrivers which blunted some screw heads, making them difficult to remove and impossible to put back), color of the stickers which made me put them backwards (not very serious) and of the protections of the joint (more annoying because it could not be put as it should and broke so it is not useful anymore). Too bad, otherwise it would have been great!
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Marc P.
Rating: 4 out of 5
following a purchase from 23/08/2022
Product well received and in full compliance
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Guillaume L.
Rating: 1 out of 5
following a purchase from 20/08/2022
The Brightness of the iPhone 7 screen is not the same at all!!!
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
L
Laurent V.
Rating: 4 out of 5
following a purchase from 13/08/2022
Very good
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Vincent L.
Rating: 4 out of 5
following a purchase from 11/08/2022
Fast, the help on the internet is very practical, the job is done and well done
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Damien L.
Rating: 1 out of 5
following a purchase from 10/08/2022
I did not receive the right part and no phone number to contact them.
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Response from SOSAV
Salve, grazie per lo scambio di e-mail. Siamo ancora in attesa di una risposta da parte vostra.
Cordiali saluti Etienne.
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