Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1 and 4 stars

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M
Michael M.
Rating: 4 out of 5
following a purchase from 08/10/2022
Well
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Francoise D.
Rating: 4 out of 5
following a purchase from 08/10/2022
satisfied
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David A.
Rating: 4 out of 5
following a purchase from 05/10/2022
Compliant, fast ... correct price
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FREDERIC L.
Rating: 4 out of 5
following a purchase from 06/10/2022
Very good
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Lefranc M.
Rating: 4 out of 5
following a purchase from 03/10/2022
Delivery and order in conformity
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THUC LONG D.
Rating: 4 out of 5
following a purchase from 03/10/2022
Apart from the packaging of the article to review otherwise everything is perfect
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 02/10/2022
Package received quickly. The tutorial is well done for changing an iPhone battery. I put 4 stars because I have the impression that the battery although new does not hold the load as much as the original one at the beginning. But this may be due to the phone.
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Anthony P.
Rating: 4 out of 5
following a purchase from 02/10/2022
Perfect functional player.
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lilian N.
Rating: 1 out of 5
following a purchase from 30/09/2022
I took the express delivery for 12€ and I received my package 4 days later...
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Response from SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
G
Gérard G.
Rating: 4 out of 5
following a purchase from 24/09/2022
First experience since the new team took over the site. Order received on time and in compliance, correct packaging. Installation ok with the guide
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Jerome P.
Rating: 4 out of 5
following a purchase from 23/09/2022
Delivery error well made up for by a pleasant and efficient after-sales service
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Frédéric A.
Rating: 4 out of 5
following a purchase from 24/09/2022
Service, accompanying tutorials, quality of parts. Everything is there. A little expensive compared to the competition
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Guillaume C.
Rating: 4 out of 5
following a purchase from 22/09/2022
Very clear tutorials, availability of parts and tools. Fast and secure shipping. Quality of the iPhone X kit tools is average. The spatula broke and the flat part to remove the screen was very quickly damaged after the first use. The suction cup to lift the screen is almost too big and of average quality. I had trouble getting it to stick properly. It recommends the purchase of a battery storage even though the latter is provided already installed on the replacement battery.
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F
florian V.
Rating: 4 out of 5
following a purchase from 22/09/2022
When it's good, you have to say so. The "premium" screen ordered is not exactly the same as the original, nevertheless it fulfills its function well, to see its resistance in time. The tutorial was a big plus.
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Fabien V.
Rating: 1 out of 5
following a purchase from 19/09/2022
not received the correct product ordered!!!
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Response from SOSAV
Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
S
Stéphane B.
Rating: 4 out of 5
following a purchase from 15/09/2022
Thank you for the part you received.
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Olivier M.
Rating: 4 out of 5
following a purchase from 17/09/2022
I just put 4 stars because I had a screwdriver that was dead so I can do nothing with it. Otherwise nothing to say I recommend
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Mohamed B.
Rating: 4 out of 5
following a purchase from 16/09/2022
Good, just a little slow delivery despite the 6/7 euros ordered on Friday.
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Patrice L.
Rating: 4 out of 5
following a purchase from 16/09/2022
Always No Worries
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David F.
Rating: 4 out of 5
following a purchase from 13/09/2022
Very good store. Efficient delivery considering the 11000km. I will recommend it for sure. My only small reproach is the unavailability or the too long breakage of certain articles.
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Louis H.
Rating: 4 out of 5
following a purchase from 10/09/2022
Great, fast delivery and good material.
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Brahim A.
Rating: 4 out of 5
following a purchase from 04/09/2022
I ordered a battery for MacBook air 13". Order received in time, it was well packaged I replaced it, for the moment everything works properly.
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Frédéric H.
Rating: 4 out of 5
following a purchase from 02/09/2022
Received on time, the universal tools do not contain the "crowbar" needed to remove the old battery. Still managed to do it without damaging the screen, the battery works fine
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KARINE P.
Rating: 4 out of 5
following a purchase from 02/09/2022
The kit is very easy to use. However, the seal is not adapted to the phone model
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Didier P.
Rating: 4 out of 5
following a purchase from 28/08/2022
Fast shipping, very detailed tutorial. On the other hand, the tools in the 9,90 € pack are of low quality. It also lacks a rigid silicone spatula.
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Damien B.
Rating: 4 out of 5
following a purchase from 26/08/2022
Problem of installation and compatibility with the first article ordered. Following mail to the customer service a new article was sent to me without any problem. Thank you for the service.
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C
Christophe M.
Rating: 4 out of 5
following a purchase from 25/08/2022
Very fast delivery. The video to help with the repair could be excellent if the colors indicated corresponded to the material received. As it is not the case, the repair is more complicated than it should be (different color of the screwdrivers which blunted some screw heads, making them difficult to remove and impossible to put back), color of the stickers which made me put them backwards (not very serious) and of the protections of the joint (more annoying because it could not be put as it should and broke so it is not useful anymore). Too bad, otherwise it would have been great!
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marc P.
Rating: 4 out of 5
following a purchase from 23/08/2022
Product well received and in full compliance
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guillaume L.
Rating: 1 out of 5
following a purchase from 20/08/2022
The Brightness of the iPhone 7 screen is not the same at all!!!
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
L
Laurent V.
Rating: 4 out of 5
following a purchase from 13/08/2022
Very good
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Vincent L.
Rating: 4 out of 5
following a purchase from 11/08/2022
Fast, the help on the internet is very practical, the job is done and well done
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Damien L.
Rating: 1 out of 5
following a purchase from 10/08/2022
I did not receive the right part and no phone number to contact them.
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Response from SOSAV
Salve, grazie per lo scambio di e-mail. Siamo ancora in attesa di una risposta da parte vostra.
Cordiali saluti Etienne.
G
Guillaume L.
Rating: 4 out of 5
following a purchase from 05/08/2022
Very good
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serge D.
Rating: 4 out of 5
following a purchase from 05/08/2022
Thanks for the short video and the order received quickly. (The video was a little fast for a novice). This allowed me to repair my Gsm quickly. Which allowed me
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JANICK D.
Rating: 1 out of 5
following a purchase from 25/07/2022
The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!
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Response from SOSAV
Salve,
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.
C
Chambaudu J.
Rating: 4 out of 5
following a purchase from 05/08/2022
First shipment the product was not the right one but the site reacted very quickly to send me back the right product.
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jean francois H.
Rating: 4 out of 5
following a purchase from 01/08/2022
Perfectly compliant A small detail: it is preferable to indicate the brand of the battery or the same battery with the same voltage ... and indicate official Nintendo part or compatible but it works is the main
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Olivier M.
Rating: 4 out of 5
following a purchase from 01/08/2022
RAS concerning SOSAV, just the delivery time of GLS a little long for 6.90€, parcel dispatched on the 2nd and received on the 8th, whereas it was indicated delivery on the 5th on their site.
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Philippe G.
Rating: 4 out of 5
following a purchase from 27/07/2022
Fast delivery and all the products ordered are in order and well packaged.
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Hervé M.
Rating: 4 out of 5
following a purchase from 18/07/2022
Well
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