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A
Rating: 4 out of 5
easy to do research. may be lacking the possibility of an emergency number to contact.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Fast shipping but poor quality products. No answer from the SAV for a repair or a refund. 25 euros lost.
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Response from SOSAV
Sir, We received a return request from you on Monday (22/08) at 11:53 am, to which we responded positively at 5:41 pm. As indicated, we will of course proceed with the refund of the part that does not give us satisfaction. Sincerely yours,
A
Rating: 4 out of 5
A recommander
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A
Rating: 1 out of 5
At first everything goes well : well done website, package delivered quickly. However, you can't count on an after-sales service in case of problem (for my part, the iphone screen received was defective) : no answer to my request, without even talking about refund. I'm not sure what to expect from this company, but I'm sure it's a good one.
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Response from SOSAV
Sir, After searching, we can't find any trace of contact from you. Could you please send us a request to our email address [email protected]. We usually reply within the day. Sincerely yours,
A
Rating: 4 out of 5
Very useful site to repair your phone.
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A
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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A
Rating: 1 out of 5
Delivery very slow product with no quality the black screen is not glued correctly result I have to buy a new screen do not even talk about the customer service impossible to reach result I will not order more screen at sos av
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A
Rating: 4 out of 5
fast and efficient
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A
Rating: 4 out of 5
Fast and serious treatment.
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A
Rating: 1 out of 5
Everything is fine if the ordered part works, knowing that the prices are very expensive compared to other sites. From the moment the part is defective, we have to send it back at our expense and we see that we start to get bogged down in a long debate that will cost us, that's when we realize that this site is actually unreliable. A piece of advice, look for a site that doesn't want your money, and there are many that are reliable. The service is zero. I found the same part at 8 euros with the price of shipping while on this site it cost me 18 euros with a defective part ...
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Good overall.
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A
Rating: 4 out of 5
Good site but few parts for older models!
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A
Rating: 4 out of 5
expedition rapide
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A
Rating: 1 out of 5
Customer service completely lacking, shipping of defective product, the battery burned my Iphone motherboard. Diagnosis confirmed by a professional. Obviously no return, no response from SOSAV, even their captain repair ignores me. In short, a legal action will perhaps make them wake up.
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A
Rating: 4 out of 5
Hello, the site is very well done, it is clear so easy to access. The tutorials are also very clear and well thought out, with the parts "before starting" for those who do parts replacement for the first time. In short, I am quite satisfied. The small negative side I found, concerning the tutorials: we have the parts "how to disassemble the phones" which is very good but, to go further in the tuto by explaining how to reassemble the phone would have been really perfect.
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A
Rating: 1 out of 5
Pas top !
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A
Rating: 4 out of 5
Satisfied with the after-sales service.
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A
Rating: 4 out of 5
The site is well done with all the information we need.only I made the mistake of ordering a part that is soldered to the motherboard.I didn't see it until too late on the site.I unpacked the product. So much for me. I have to find a repairer from your site captain repair
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A
Rating: 4 out of 5
......
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A
Rating: 4 out of 5
super
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A
Rating: 1 out of 5
000000.......
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A
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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A
Rating: 4 out of 5
Good, easy to find spare parts.
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A
Rating: 4 out of 5
Well, no problems to report.
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A
Rating: 1 out of 5
Delivery time not respected too long
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A
Rating: 1 out of 5
The screen does not work, forced to put the old broken one. How do I do it?
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A
Rating: 4 out of 5
fast delivery and affordable price
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A
Rating: 4 out of 5
Super
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A
Rating: 1 out of 5
Suggests a non-compatible item.
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A
Rating: 4 out of 5
Everything is there except for the instructions and a plan to put the stickers in place. Poor quality stickers. Too bad.
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A
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
I found what I needed: the coin and the explanation.
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A
Rating: 4 out of 5
Order arrived quickly, products in good condition, detailed and useful repair guide (although some details differ from one product to another regarding components). However, first order cancelled as the product was available again after a two month wait.
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A
Rating: 4 out of 5
Well done site but a bit expensive
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A
Rating: 1 out of 5
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
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A
Rating: 4 out of 5
Professional, quick response
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A
Rating: 4 out of 5
correct
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A
Rating: 4 out of 5
Good with fast shipping.
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A
Rating: 4 out of 5
Effective site (display, search, content) for DIY repair of tablets/mobile phones. It could be improved for the explanations (indicate for example on the packaging of the new glass the very sensitive points that we risk to damage during disassembly) and the delivery methods should be reviewed: 15 to be delivered in 24 hours of a small part costing 5 is surely improvable!
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