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A
Rating: 4 out of 5
Serious site with a correct follow-up
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
clear very explicit
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A
Rating: 1 out of 5
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
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A
Rating: 4 out of 5
order as expected.
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A
Rating: 1 out of 5
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
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A
Rating: 4 out of 5
Very good, I couldn't remember what type of iPad I had
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A
Rating: 4 out of 5
Very good service, but it's a pity that the delivery in parcel relay is so expensive.
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A
Rating: 4 out of 5
Fast delivery and good quality products
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A
Rating: 4 out of 5
Very good transaction fast shipping
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A
Rating: 4 out of 5
Good site explains everything
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A
Rating: 4 out of 5
Serious
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A
Rating: 4 out of 5
Very good, but I had to buy a toolbox that was useless...
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A
Rating: 4 out of 5
The site is good should really put a follow up on it and give the code of the follow up before sending the product but otherwise not disappointed except be patient for the restocking it's just for that I remove a star otherwise it's very good nothing to say.
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A
Rating: 4 out of 5
Nothing to report, clear and easy to understand site
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A
Rating: 4 out of 5
Excellent except that there is no chat or email exchange possible
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A
Rating: 4 out of 5
Service client tres reactif.
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A
Rating: 4 out of 5
Hello, the site is well done and the explanations are clear and the photos well done.
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A
Rating: 4 out of 5
Small problem of restocking time but perfect service
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A
Rating: 4 out of 5
I give 4
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A
Rating: 4 out of 5
Very good site, fluid and easy to use
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A
Rating: 4 out of 5
Bon site
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A
Rating: 4 out of 5
The pictures don't really match the product sold, but the quality is good for the price and everything is functional.
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A
Rating: 4 out of 5
Very professional
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A
Rating: 4 out of 5
I will definitely use your services again. The only downside is that I was expecting my package on Saturday but only got it on Wednesday.
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A
Rating: 4 out of 5
The laptop still doesn't charge, so there's another problem... Fast and good packaging!
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A
Rating: 1 out of 5
Well
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A
Rating: 1 out of 5
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
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Response from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service
A
Rating: 4 out of 5
RAS - fast - corresponds to the order
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A
Rating: 4 out of 5
Nicke! Well packaged and very good communication!
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A
Rating: 4 out of 5
Three good
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A
Rating: 4 out of 5
Good site for self-repair
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A
Rating: 4 out of 5
Nickel with the tuto
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Good site. Available and responsive after sales support.
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A
Rating: 1 out of 5
I've just ordered the connector, battery, tools, and followed all the steps in the video with care. The result is a black screen and no sound.
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A
Rating: 4 out of 5
this site seems reliable
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A
Rating: 4 out of 5
Clear site
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Clear and well done site. The opening of the account has been laborious.
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A
Rating: 4 out of 5
correct prices and fast delivery. tutorials a bit light
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