Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1 and 5 stars

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A
Alain L.
Rating: 5 out of 5
following a purchase from 10/05/2021
The product is in perfect condition and the assembly tutorial is perfect...
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Pierre L.
Rating: 5 out of 5
following a purchase from 06/05/2021
product conforms. fast delivery. RAS
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Romain G.
Rating: 5 out of 5
following a purchase from 08/05/2021
Fast and accurate shipping.
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Cyril G.
Rating: 5 out of 5
following a purchase from 08/05/2021
Impeccable
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Linda R.
Rating: 5 out of 5
following a purchase from 09/05/2021
Everything is perfect as usual! Fast, efficient and inexpensive. The video guides for replacing parts are very well done! THANK YOU SOSAV!!!
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Jean-Michel V.
Rating: 5 out of 5
following a purchase from 09/05/2021
fast and compliant
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C
Céline G.
Rating: 1 out of 5
Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.
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Response from SOSAV
Ciao Céline,

Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.

Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...

Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.

Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.

Cordiali saluti,
Il team di SOSav.fr
T
Thierry U.
Rating: 5 out of 5
following a purchase from 10/05/2021
Product conforms. Fast delivery.
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Hippolyte C.
Rating: 5 out of 5
following a purchase from 09/05/2021
Very professional, item received quickly in perfect condition.
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Nicolas A.
Rating: 5 out of 5
following a purchase from 09/05/2021
Fast, efficient and serious.
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C
Cedric D.
Rating: 5 out of 5
following a purchase from 10/05/2021
perfect
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Laurent R.
Rating: 5 out of 5
following a purchase from 07/05/2021
Fast delivery
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V
Vladimir R.
Rating: 1 out of 5
Order received 2 months later
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Response from SOSAV
Ciao Vladimir,

Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...

Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.

Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.

Non esitate a contattarci, siamo a vostra disposizione come sempre.

Cordiali saluti,
Il team di SOSav.fr
F
Fabrice W.
Rating: 5 out of 5
following a purchase from 03/04/2021
Very professional
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Emeric L.
Rating: 5 out of 5
following a purchase from 05/05/2021
Fast and efficient
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F
Fabrice B.
Rating: 5 out of 5
following a purchase from 05/05/2021
Top
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Pascal G.
Rating: 5 out of 5
following a purchase from 07/05/2021
Large selection. Fast delivery. Items in conformity.
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A
Adrien R.
Rating: 5 out of 5
following a purchase from 07/05/2021
Perfect
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Philippe G.
Rating: 5 out of 5
following a purchase from 07/05/2021
Perfect good product
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Sophie G.
Rating: 5 out of 5
following a purchase from 06/05/2021
Three good
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Cedric B.
Rating: 5 out of 5
following a purchase from 06/05/2021
Fast and compliant I strongly recommend
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Cindy L.
Rating: 5 out of 5
following a purchase from 06/05/2021
Perfect. I'm very pleased with the service and the quality of the product. I'll definitely recommend it to others.
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Gwendal P.
Rating: 5 out of 5
following a purchase from 26/04/2021
Nothing to say, maybe the screen gasket which seems a bit light to me
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Christophe B.
Rating: 5 out of 5
following a purchase from 06/05/2021
Compliance and speed.
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Patricia S.
Rating: 5 out of 5
following a purchase from 05/05/2021
perfectly
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Stephane T.
Rating: 5 out of 5
following a purchase from 06/05/2021
Very good
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Youssef H.
Rating: 5 out of 5
following a purchase from 05/05/2021
A quality and responsive customer service, I recommend ;)
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Fabrice L.
Rating: 5 out of 5
following a purchase from 05/05/2021
Very competent service, perfect rates, very quick response from Sav. I highly recommend SOSAV.
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Robert B.
Rating: 5 out of 5
following a purchase from 04/05/2021
Fast delivery. Product conforms. Good price. Perfect
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J
Jean Paul B.
Rating: 1 out of 5
Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.
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Response from SOSAV
Hello Jean-Paul,

We thank you for your opinion and are sincerely sorry for the delay in delivery.

As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.

As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.

This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.

As always, we remain fully available if needed.

Sincerely,
The SOSav.fr Team

F
Frederic V.
Rating: 5 out of 5
following a purchase from 05/05/2021
Perfect
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Alexandre N.
Rating: 5 out of 5
following a purchase from 02/05/2021
Super
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Stephane L.
Rating: 5 out of 5
following a purchase from 30/04/2021
very good reactivity!
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Michel N.
Rating: 5 out of 5
following a purchase from 03/05/2021
At the top as usual
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M
Miguel P.
Rating: 5 out of 5
following a purchase from 20/04/2021
original samsung product easy to assemble
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Eric B.
Rating: 5 out of 5
following a purchase from 03/05/2021
Very professional, very responsive
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Justin S.
Rating: 5 out of 5
following a purchase from 29/04/2021
Product as described and delivered faster than expected, I recommend.
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T
Thierry A.
Rating: 5 out of 5
following a purchase from 23/04/2021
Despite the stock shortages that you had, I still received the part quickly, well packaged and in accordance with my device. I thank the SOSAV team for its dynamism.
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Pierre S.
Rating: 5 out of 5
following a purchase from 28/04/2021
Perfect.
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Gaëlle L.
Rating: 5 out of 5
following a purchase from 02/05/2021
Perfect!
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