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A
Rating: 1 out of 5
I did not receive what I ordered
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
1 star review
Reset filtersA
Rating: 1 out of 5
cde passed the 03/11/2017 I relaunch the 24/11 and I am asked to manage to find my package "in the process of delivery" with the tracking. I am very annoyed that I do not have a contact person.
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Response from SOSAV
Hello, after checking, your file is being processed. Our agents have responded to your request as soon as possible and have made the necessary arrangements with Colissimo. As soon as the investigation requested from Colissimo is completed, our after-sales service will get back to you. Sincerely, The SOSav team
A
Rating: 1 out of 5
The order did not contain what the tuto used, namely the flat tool used to remove the battery. So, it's uncomfortable and stressful
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A
Rating: 1 out of 5
It is not the same material as the original glass (the original glass is polished).
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A
Rating: 1 out of 5
It is a glass of Honor 7 but without the circuit that allows this link with the LCD screen. Very disappointed with this purchase.
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A
Rating: 1 out of 5
I have to say nothing about the product but very disappointed by the delivery that I paid not far from 10 euros to be delivered in person under signature and person not deliver and no receipt in the mailbox.I had to move to the post office so pay more expensive while I had myself to go get my package I find it very average.
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A
Rating: 1 out of 5
Piece does not work. Very disappointed, I will not order from this site again.
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A
Rating: 1 out of 5
Bjr following my order of October 30 I took a sending by Colissimo that should put delivered 3 days at the latest to today I have not yet received anything knowing that I have already ordered on a competitor's site and took sending by letter and I received my order 5 days after so I would like to have a commercial gesture from you. PS I have a photo of the tracking letter to prove that I am not lying. Thank you for your help. Aslam Selot
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A
Rating: 1 out of 5
Does not correspond to the demand .
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A
Rating: 1 out of 5
parcel delivered by chronoposte invoice 12euro deliver 24 ouvrer .recus as one in simple courier .no answer of the customer service after complaint
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A
Rating: 1 out of 5
The product is not suitable: Scam
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A
Rating: 1 out of 5
Order date 12/08 Sold by a total refund on 27/09 !!! Part not compatible or then reception of part which seems to be second hand ..... No commercial gesture ...... MEFIANCE !!!!!!!!!!!
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A
Rating: 1 out of 5
The part delivered is not identical to the one requested, the repair is impossible!
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A
Rating: 1 out of 5
The battery does not work
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A
Rating: 1 out of 5
I ordered and received an iPhone 6 glass with a manufacturing defect.I sent an email describing the problem but I am still waiting for a response.In clear, to order and pay for products there are people but for complaints you will be only ghost.Find your happiness on another site, advice from sb disappointed with their services
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A
Rating: 1 out of 5
I have to say that I am very disappointed with the kit, as it does not correspond to the description, and it is impossible to dismantle my device to change the screen.
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A
Rating: 1 out of 5
The product received is not the one purchased,
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Rating: 1 out of 5
Delivery of order more than a month after order! Windows phone screen ordered was a used part! Unpleasant after sales service.
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Rating: 1 out of 5
No tuto for only the men's tablecloth and when we ask we are told it is better to take button + tablecloth. Thank you for saying so once purchased!
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A
Rating: 1 out of 5
Incomplete order missing standard kite tools replace by a carambar Sova unreachable No link to follow up order
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A
Rating: 1 out of 5
Disastrous experience I shot my phone while I was very careful...
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A
Rating: 1 out of 5
The package was supposed to be delivered the next day because it was urgent and I had to pay more for it! I received the package 6 days later and at the wrong parcel delivery point! so I had to drive 30km to get it back.
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A
Rating: 1 out of 5
The screen ordered does not work And the after-sales service is not looking for stories, take pictures of their screen front, back Pkoi? Yet on the site it marks satisfied or refunded They just have to take their screen and check
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A
Rating: 1 out of 5
Poor products. Avoid
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A
Rating: 1 out of 5
Hello, sosav offers products for smartphones and tutorials to change these products. The tutorial I used makes you believe that you can change the screen without the special device. What is archi-false! I broke the slab of my Samsung S4 because of that. I will not order from them anymore and I recommend to avoid them. Very cordially
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A
Rating: 1 out of 5
I do not recommend at all received a user and cut opening of PayPal dispute and I was refunded by PayPal because the seller did not respond to the mail sent by pay Pal
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A
Rating: 1 out of 5
I have received a product that does not work and does not run properly?
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A
Rating: 1 out of 5
The part is not compatible with my phone even though it was sold as such. The tuto was lying!!!
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A
Rating: 1 out of 5
the external speaker is delivered without the cable antenna GSM for the sony xpéria z. Moreover the case comprises scratches. It seems that it was already mounted. It is unacceptable.
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A
Rating: 1 out of 5
You think you're in North Korea and you're blocking reviews? Which competitor site did I mention? If you validate only the reviews that are favorable to you what are the reviews for, you crooks.
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A
Rating: 1 out of 5
very quick pick up and delivery 3 months later
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A
Rating: 1 out of 5
The order was received in time. Unfortunately, the products received seem to be second hand (traces of glue, LCD panel with defects and touch screen badly glued). I contacted the after sales service who never bothered to answer me. It was my one and only order on this site.
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A
Rating: 1 out of 5
Unable to reach me My order took a month to arrive after a thousand emails were sent
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Rating: 1 out of 5
I am furious, I choose to have my product delivered in a relay point, so I choose a business near me, but in reality the product is deposited in the next town (10 km away) which posed a big problem for me to recover it. I FIND THIS VERY ABNORMAL! What's the point of having the customer choose the product and then deliver it anywhere! I repeat I am furious: Message to future buyers know that you may have to go much further than expected to recover your product.
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A
Rating: 1 out of 5
The site is very clear and instructive at the time of purchase, especially when it comes to disassembling the equipment, but much less so when it comes to reassembling them. More than anything else: a big black spot, the main part of my order doesn't work and after a message to send this part back, I'm still waiting for a sign from them.
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Rating: 1 out of 5
After receiving, I sent a complaint and no answer from the site
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Rating: 1 out of 5
This is not the right article
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Rating: 1 out of 5
Poor quality parts
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Rating: 1 out of 5
Mixing the name of the delivery address and the first name of the billing address on the package, really great to get the package back from the post office!
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Rating: 1 out of 5
I ordered a screen. The site does not indicate that the product is out of stock. The product arrived after 3 weeks.
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