SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I will have to return the received package because I didn't order the right thing
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Used objects like screwdrivers are of poor quality and do not allow for the removal of screws (especially for the tri-wing screwdriver, impossible to open a Nintendo DS lite with).
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Thierry B.
Rating: 1 out of 5
following a purchase from 23/04/2025
The quality of the product is very poor
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 11/04/2025
Wrong order sent
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Anthony B.
Rating: 1 out of 5
following a purchase from 05/01/2025
Still not received
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you very much.
Sincerely Pierre.
F
Frederic T.
Rating: 1 out of 5
following a purchase from 14/11/2024
Battery installed without problem. In use, however, the charge stagnates at 20-25% even with a 65W charger on macbook12 2027, then jumps to 100%. The same applies to discharging: below 80%, the Mac shuts down ... the battery is at 2%-3% charge (when I put it back on charge and it lights up, the battery indicates 2%). The battery is functionally compatible, but NOTHING to do with the Mac's initial charge potential.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
P
Pascal T.
Rating: 1 out of 5
following a purchase from 04/01/2025
I'm not satisfied: the screen, which was supposedly an Apple-certified part, doesn't work properly, and scratches appear at the slightest touch of a fingernail. So no, I'm not satisfied at all.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Michael G.
Rating: 1 out of 5
following a purchase from 22/12/2024
Delivery too long, nothing to do with the advertised date.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
D
David R.
Rating: 1 out of 5
following a purchase from 27/12/2024
I bought the i phone 8 battery superior quality it holds no better than my betterie hs original apple
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 24/11/2024
I bought the loan sensor and the associated harness, I replaced them but they don't work, I must not have made the connections properly, I'm giving up and I'm not going to open my phone again.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
K
Kevin C.
Rating: 1 out of 5
following a purchase from 25/12/2024
My product doesn't work. Too bad, I would have loved to put 4 to 5 stars, but my first condition is that the repair is possible (and my New 3DS works, this particular component aside). In short, I paid for parts and delivery in vain.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
L
Lux Y.
Rating: 1 out of 5
following a purchase from 01/11/2024
Screen does not light up
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
P
Paul P.
Rating: 1 out of 5
following a purchase from 06/11/2024
very good
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Mohamed M.
Rating: 1 out of 5
following a purchase from 20/03/2022
Poor quality screen, thicker than the original. The front camera module I bought separately is incompatible. I don't recommend this site for buying phone parts. You can get the same quality elsewhere for less...
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
E
Edoardo D.
Rating: 1 out of 5
following a purchase from 27/10/2024
I ordered a battery for galaxy s21 fe and it is less efficient than the damaged original that i have
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
K
Kevin G.
Rating: 1 out of 5
following a purchase from 31/10/2024
My R1 and L1 buttons are not compatible with ps5 controllers....
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
K
Kellian G.
Rating: 1 out of 5
following a purchase from 11/03/2024
Poor quality components, changing the battery on an iPhone XR after two months it degrades considerably. The smartphone just shuts down at 70% ...
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
P
Pascaline B.
Rating: 1 out of 5
following a purchase from 16/10/2024
I paid 11.90 € to receive my order the next day before 13 hours and I recut 2 days later so the fee should be 4 € and you do not want to pay the difference as the order recut too late I have returned and pay 1.29 € can you explain price difference thank you?
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
G
Geoffrey C.
Rating: 1 out of 5
following a purchase from 15/10/2024
It's not even an oem battery
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
D
Didier S.
Rating: 1 out of 5
following a purchase from 24/09/2024
On the port, there's no small connection to plug in the little white wi-fi and wlan cable.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
A
Alexandre B.
Rating: 1 out of 5
following a purchase from 21/09/2024
The screen lights up but the touch doesn't work. I asked for a return. 48 hours later I've heard nothing.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
J
Jose B.
Rating: 1 out of 5
following a purchase from 23/09/2024
I ordered a no code battery to get rid of the error message. The battery works correctly but the no code function doesn't, even though I plugged in the original bms.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
R
Raphaelle A.
Rating: 1 out of 5
following a purchase from 17/09/2024
This is the second time I've placed the same order in 6 months, that I've requested and paid for express 24h delivery because it was an emergency, and that the parcel arrived more than 48h later. It's one thing for the carrier to be responsible, but it's another thing for the delivery options on the site to always include the 24h option, which is untrue and unacceptable!
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Marie-Therese B.
Rating: 1 out of 5
following a purchase from 13/09/2024
After changing to the no code battery my phone won't charge even though there are no more error messages! In the end, I don't recommend no code batteries.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
A
Ambroise F.
Rating: 1 out of 5
following a purchase from 12/09/2024
1. It wasn't specified that battery stickers were supplied, so I bought extra for nothing 2. The battery connector is almost 1mm too long, preventing it from being clipped into the socket provided. As a result, the plug on the battery side is dead. This is the first time I've been unable to fit a battery.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
D
Delphine S.
Rating: 1 out of 5
following a purchase from 31/08/2024
Wrong product sent
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
B
Benoit B.
Rating: 1 out of 5
following a purchase from 15/08/2024
The battery heats up a lot and doesn't hold a charge. To give you an example, it holds a charge for about 2h30, which is ridiculous.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
R
Roland J.
Rating: 1 out of 5
following a purchase from 22/08/2024
Satisfied
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Marie-Francoise L.
Rating: 1 out of 5
following a purchase from 11/08/2024
Unfortunately I never received my order
Translated reviews
Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
V
Vladimir P.
Rating: 1 out of 5
following a purchase from 01/08/2024
Received via recorded delivery, equipment received broken
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
J
Julian F.
Rating: 1 out of 5
following a purchase from 19/07/2024
The product does not correspond at all to the description. The battery doesn't fit at all and the connector is on the wrong side... Thank you for wasting my time.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
L
Ludovic O.
Rating: 1 out of 5
following a purchase from 08/07/2024
Battery not compatible. Not recognized by iPhone 8
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
H
Henri A.
Rating: 1 out of 5
following a purchase from 09/07/2024
Looking at the tutorial, it's easy, but I was almost there and a tablecloth broke, so I had to repair it.
Translated reviews
Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
L
Lucien D.
Rating: 1 out of 5
following a purchase from 06/07/2024
Connector doesn't fit - can't be connected to the tablecloth
Translated reviews
Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
S
Stephane G.
Rating: 1 out of 5
following a purchase from 20/04/2024
I'm missing an item in my order
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J
Jean Michel V.
Rating: 1 out of 5
following a purchase from 29/02/2024
Battery received faulty, inflated, awaiting service for return and exchange procedure
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Response from SOSAV
Hello,
We're waiting for you to contact us on the website about this matter.
Best regards Etienne.
Y
Yoan A.
Rating: 1 out of 5
following a purchase from 07/02/2024
Very professional SOSAV with fast shipping. However, I would not recommend the screen I bought. After the change, I notice that the screen doesn't always respond and freezes for a few seconds several times a day.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
D
Dornon G.
Rating: 1 out of 5
following a purchase from 12/02/2024
Average, One item missing from my order during delivery. Urgently needed this battery. A pity.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
E
Eli H.
Rating: 1 out of 5
following a purchase from 26/01/2024
after 24h of use, the screen is no longer touch-sensitive.
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
J
Jean-Christophe T.
Rating: 1 out of 5
following a purchase from 06/01/2024
faulty screen and no customer service
Translated reviews
Response from SOSAV
Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.
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