SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I didn't receive the TRIWING Y2,0 screwdriver in my Universal Tool Kit, so I can't replace the MicroSD drive in my NINTENDO SWITCH.
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Response from SOSAV
Salve,
Se è questo il caso, la preghiamo di fare la sua richiesta online nella sezione contatti.
Grazie mille.
Grazie a voi.
L
Louis T.
Rating: 1 out of 5
following a purchase from 15/02/2023
The tools provided do not allow to open the switch... disappointed
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Response from SOSAV
Salve,
La invito a contattarci direttamente attraverso il sito per capire cosa non va.
Possiamo quindi fare ciò che è necessario.
Cordiali saluti Etienne.
L
Lilian N.
Rating: 1 out of 5
following a purchase from 30/09/2022
I took the express delivery for 12€ and I received my package 4 days later...
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Response from SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
F
Fabien V.
Rating: 1 out of 5
following a purchase from 19/09/2022
not received the correct product ordered!!!
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Response from SOSAV
Salve,
Ho ricevuto una vostra e-mail in cui mi chiedevate di inviarvi una foto del prodotto che avete ricevuto. Siamo disponibili via mail, chat e telefono, senza un contatto da parte vostra su questo non possiamo vedere che.
Grazie per il suo tempo.
Cordiali saluti
G
Guillaume L.
Rating: 1 out of 5
following a purchase from 20/08/2022
The Brightness of the iPhone 7 screen is not the same at all!!!
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo alcuna e-mail o richiesta di chat online al riguardo. Si ricorda che il prodotto è garantito, se presenta un difetto vi invito ad effettuare il reclamo online per avviare la procedura di sostituzione.
Cordiali saluti Etienne.
D
Damien L.
Rating: 1 out of 5
following a purchase from 10/08/2022
I did not receive the right part and no phone number to contact them.
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Response from SOSAV
Salve, grazie per lo scambio di e-mail. Siamo ancora in attesa di una risposta da parte vostra.
Cordiali saluti Etienne.
J
Janick D.
Rating: 1 out of 5
following a purchase from 25/07/2022
The size does not match my order Samsung A8 The film is much too large. So to date is no longer protection on my phone!
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Response from SOSAV
Salve,
Come indicato, avete selezionato una pellicola idrogel per samsung Galaxy A8 e il vostro dispositivo è un A8(2018) la pellicola è effettivamente più piccola
Vi invito a restituircelo e procederemo a un cambio al momento della ricezione.
T
Thibaut A.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very disappointed, the part does not match, I contacted customer service for a return, and I had no answer. I do not recommend ordering from this site.
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Sébastien F.
Rating: 1 out of 5
following a purchase from 01/12/2021
Bad item received, contact made with the after-sales service, all items sent to the after-sales service, but no return from them...
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Milena C.
Rating: 1 out of 5
following a purchase from 29/11/2021
I am very pleased with the service and the quality of the product. I have received a 3dsxl screen and I am very pleased with the service. Ordered a 3dsxl screen and received a 3ds. Sent photos to prove the error and very slow response. Waiting to this day for a favourable response for the return of the correct screen. I'm waiting for a positive response to return the correct screen. If I receive what I ordered soon I will put 5 stars and could recommend the site. Thank you
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Anna D.
Rating: 1 out of 5
following a purchase from 01/12/2021
I ordered a griffin survivor shell, I received something else entirely, with no equivalence.
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Kévin B.
Rating: 1 out of 5
following a purchase from 10/09/2021
Do not order on this site they do not even assume the orders 6 months to receive an order and always incomplete in addition ..........
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Samir B.
Rating: 1 out of 5
following a purchase from 26/11/2021
Very disappointed the site showed me -15% and the code never worked. Even after contacting customer service.
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Hervé L.
Rating: 1 out of 5
following a purchase from 28/11/2021
On the Sosav website, the photo of the product I bought corresponds to a very good quality Lifeproof case, whereas the item I received does not correspond at all to the photo. The closure systems are different, the closure of the headset connection is different, the home button is different, the protection of the volume and mute buttons is non-existent, etc. .... And finally, the case I received is of very poor quality and I have serious doubts about the waterproofness of the item received. If I wanted a poor quality counterfeit, I would have gone to AliExpress and I would have paid only 3€. By going to Sosav, I paid the same counterfeit at the high price !!!! 29,99€ for two shells....I didn't expect to receive what I got...
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Romain L.
Rating: 1 out of 5
following a purchase from 28/11/2021
Very disappointed, incomplete package. Two protective films for pixel 4a. The films are sold for less than two euros each but it is mandatory to take them with applicators (one per film) and wipes. A total of 22 euros. Let's admit it, even if it already looks like a slightly forced sale. The last thing is when the package arrives and there is only one applicator and no wipes. I could have paid less than 4 euros for this order. what can I say ....
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Stéphane B.
Rating: 1 out of 5
following a purchase from 24/11/2021
Fast shipping... The wrong part. Unreactive to deal with the problem. Still waiting to hear back.
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Marc G.
Rating: 1 out of 5
following a purchase from 13/10/2021
In case of error of order and return of the parcel with their procedure no refunding and no more answer to the mail therefore I think that it is a site to banish
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Melanie M.
Rating: 1 out of 5
following a purchase from 24/11/2021
I ordered a hydrogel film for my Galaxy A32, it is a few millimetres too big and comes off when I put the shell on. I contacted the after sales service, they asked me for my order number and I never heard from them again. Very disappointed.
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Aurélien B.
Rating: 1 out of 5
following a purchase from 23/11/2021
The presence detection tablecloth that should be connected between the glass and the chassi is not present. I have been asking for over a week if this is normal and I still have no answer. I am very disappointed with the service hence my 1 star rating.
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Jean-Louis B.
Rating: 1 out of 5
following a purchase from 20/11/2021
iPhone battery ordered. Delivery of iPhone Screen. Request for exchange without result. Proceedings initiated.
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Alexandre N.
Rating: 1 out of 5
following a purchase from 26/10/2021
No service, no phone service, to cancel your order.
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Xavier G.
Rating: 1 out of 5
following a purchase from 14/11/2021
I received the part but there is a problem with the adaptability on my console... I contacted them and provided them with the information they asked for. I haven't had any answer since. I'm left with an unusable part, I've spent money and a console that is still broken... Really unhappy at the moment...
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Manuel F.
Rating: 1 out of 5
following a purchase from 19/11/2021
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
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Emmy B.
Rating: 1 out of 5
following a purchase from 17/11/2021
I changed my screen with the video It didn't change anything I only received half of the order I'm waiting to be refunded because they charged me everything anyway I don't recommend it I've never seen that. Sending you half an order!
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Camille L.
Rating: 1 out of 5
following a purchase from 27/10/2021
The tool to remove the screen of the iPhone is not of good quality, I did not succeed in removing my screen, the seal is too sticky even by heating with a hair dryer, so I did not take the risk in disassembling the whole, I am with a kit and a battery that will never be used .....
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Elodie S.
Rating: 1 out of 5
following a purchase from 13/09/2021
last product ordered, defect on the screen
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Dina S.
Rating: 1 out of 5
following a purchase from 07/11/2021
I'm very pleased with the service and the quality of the product. I'll come back to you soon.
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Karine B.
Rating: 1 out of 5
following a purchase from 31/10/2021
I am disappointed, because after the installation of the screen, it showed me a blue screen, while before there was just a crack
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Mohand Akli L.
Rating: 1 out of 5
following a purchase from 27/09/2021
I am very pleased with the service and the quality of the product. I have not received the product I ordered and of course the delay.
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Mohamed A.
Rating: 1 out of 5
following a purchase from 22/10/2021
Null and void first time and last order from you I ordered a part that was in stock but received 3 week since finally not in stock 😡
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Pascaline C.
Rating: 1 out of 5
following a purchase from 07/11/2021
I've only got one star because I haven't received my order yet.
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Belaid A.
Rating: 1 out of 5
following a purchase from 09/11/2021
My order has still not arrived after 10 days?
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Jean-Paul L.
Rating: 1 out of 5
following a purchase from 06/11/2021
Good product quality
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Charles M.
Rating: 1 out of 5
following a purchase from 03/11/2021
This mailing, in response to a complaint, does not solve my problem.
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Theo S.
Rating: 1 out of 5
following a purchase from 24/10/2021
So it's amazing, I receive a first part for my controller that is not the right one (they sent me a chassis of another model.) So I send an email to explain my problem: no answer. A few days later, I receive an email (hurray) telling me: your package will arrive tomorrow. I think it's great, they sent the right part (I had sent a picture of my part) and then, TADAA, a second wrong part. Logistics to review, perhaps it should have contacted me before sending a part without knowing. In short I do not recommend
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Anaïs D.
Rating: 1 out of 5
following a purchase from 22/09/2021
Good reactivity on the orders but a purchase of screen which does not function and, after request of change, the second does not function either... Very disappointed seeing the purchase price!
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Davy V.
Rating: 1 out of 5
following a purchase from 18/10/2021
The battery corresponds well to my phone. I've been using it for a while now, but it's not quite compatible, as it doesn't support fast charging with a beep from the phone every 15 seconds. I've been using it for a while now, but I'm not sure how long it'll last. Since the tests that did not solve my charging problem and the sending of 2 unanswered emails to have a battery exchange or a refund in 15 days, I am not at all satisfied. I have not found a phone number to reach them. Therefore I do not recommend the site.
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J P.
Rating: 1 out of 5
following a purchase from 27/10/2021
Defective battery
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Daniel D.
Rating: 1 out of 5
following a purchase from 19/10/2021
I am disappointed with the quality of the screen. Indeed, the input is really difficult and is not consistent with the original. Product to avoid.
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Tony N.
Rating: 1 out of 5
following a purchase from 28/09/2021
No rating! Extremely disappointed! Flee this site!!! Incomplete delivery, not honored, products do not match order. I sent back an item that was the wrong color, they recommend the wrong color, I have the order rectified and I get it back in the wrong color!!! I've been waiting months for an item that still hasn't been delivered! Not serious, lame!!! ZERO!!!! I put a star because we have to, but it does not even deserve it!
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