SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I was very disappointed with the item I ordered, which was advertised as compliant, but was not at all suitable for the intended purpose. Portable battery not compatible!
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Pierre-Alain P.
Rating: 1 out of 5
following a purchase from 27/10/2021
I asked them not to send my order and to refund me. I received the part and no one is answering my emails despite my numerous reminders.
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Khalid M.
Rating: 1 out of 5
following a purchase from 11/10/2021
Poor product quality and illegal practice regarding the return of products and non-compliance with the general sales conditions
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Romain R.
Rating: 1 out of 5
following a purchase from 03/06/2021
Very disappointed, after 2 months the battery does not hold without being plugged in and I can no longer transfer media via the new USB connector.
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Benjamin L.
Rating: 1 out of 5
following a purchase from 09/09/2021
It took 1 and a half months from the time I paid for my order to the time they mailed my package. The screwdriver that I received looks like it is in order. I have not used it because I obviously bought another one elsewhere in the meantime.
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Carmelo D.
Rating: 1 out of 5
following a purchase from 21/10/2021
Still nothing received
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Emeric L.
Rating: 1 out of 5
following a purchase from 12/10/2021
SOSAV did not deliver the items I ordered (not in stock? lost order?) and above all did not reply to my reminder emails to find out the status of my order. I managed to get my money back only after threatening to report their behavior, without even an apology or explanation. In short, this company borders on fraud. To be avoided as long as they have not reviewed their operating methods and in particular their non-existent after-sales service (by being called SOSAV, this should however be included in their process!)
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Norbert G.
Rating: 1 out of 5
following a purchase from 13/09/2021
phone battery available when ordering, delivery within 15 days after paying and delivery 1 month later, ordered another battery on another site received in 3 days (SOSAV had the best price .... )
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Anrhony M.
Rating: 1 out of 5
following a purchase from 12/10/2021
Scam, received a simple piece of plastic. Attention
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Pierre B.
Rating: 1 out of 5
following a purchase from 20/10/2021
After sales service not responding, wrong part received
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Julien D.
Rating: 1 out of 5
following a purchase from 07/10/2021
Very bad service, I received a laptop cover that was not at all what I had ordered (ugly and of very poor quality). I sent an email to report the error and to this day still no return. Run away from !!!!
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Gilbert P.
Rating: 1 out of 5
following a purchase from 20/10/2021
This is a shame! You sent me a device that doesn't work and I've been telling you that for almost a week now. You are not serious at all. G.P
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Franco S.
Rating: 1 out of 5
following a purchase from 17/10/2021
I first received a delivery time ranging from 7 days to 14 days; given the delay, I asked to cancel the order; I then ordered from another supplier whose delivery time was two days. My cancellation was not taken into account and the next day I received a message that the order was being prepared. I received the same goods twice.
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James B.
Rating: 1 out of 5
following a purchase from 15/10/2021
Missing one battery out of 2!!!
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Olivier V.
Rating: 1 out of 5
following a purchase from 19/10/2021
Faulty proximity sensor
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Jacques C.
Rating: 1 out of 5
following a purchase from 19/10/2021
SOSAV offers an original manufacturer's hardware for sale (here: Samsung connection cable) and delivers a "no-name" copy. This is inadmissible and would in principle be justifiable for a lawsuit if the purchase price were not so low.
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Coralie E.
Rating: 1 out of 5
following a purchase from 18/10/2021
No quick return because I need help with my orders and no answer...
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Laetitia P.
Rating: 1 out of 5
following a purchase from 14/10/2021
The screen is defective and Sosav is taking a long time to fix my problem. As a result, I am still without a phone. Thank you for answering me!
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Frédéric A.
Rating: 1 out of 5
following a purchase from 14/10/2021
I paid for an express delivery by Chronopost and the parcel arrived in colissimo with my name but the address of the relay point. Since then I try to contact you to have an explanation. I have sent you 3 emails, no response...
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Frédéric V.
Rating: 1 out of 5
following a purchase from 13/10/2021
The battery does not work it was empty and it does not charge
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Germain D.
Rating: 1 out of 5
following a purchase from 16/08/2021
Ordered in July 2021 and delivered in October 2021. Who says better? But the smartphone was repaired (battery had swollen and was distorting the screen)!
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David P.
Rating: 1 out of 5
following a purchase from 25/08/2021
2 months to get the order when it was available at the time of ordering! And impossible to cancel the order on the site !!! I ordered on another site and in 48h I had the part ! Now I have a duplicate ! To avoid
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Cédric P.
Rating: 1 out of 5
following a purchase from 12/10/2021
Poor battery quality
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Nathan V.
Rating: 1 out of 5
following a purchase from 08/08/2021
More than 2 months of waiting for a product available between 7 and 10 days. In no case did I receive information about the progress of my order. I don't recommend it at all.
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Khalid M.
Rating: 1 out of 5
following a purchase from 02/10/2021
The seller tries to rip people off and does not respect their own terms and conditions. It is necessary to be very vigilant, better to avoid. During a retraction they tried to refund me that the article bought without the expenses of sending although that appears in their CGV.
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Tatiana L.
Rating: 1 out of 5
following a purchase from 01/10/2021
Charger much too fragile
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Yassin H.
Rating: 1 out of 5
following a purchase from 09/09/2021
1 month to get my coli and on top of that I ask for a refund which I am refused Shameful
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Vincent B.
Rating: 1 out of 5
following a purchase from 19/09/2021
Part not in stock but not reported at time of purchase. No answer to my email. No communication and crazy delay, might as well order the same thing on Aliexpress.
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Jean-Rémi M.
Rating: 1 out of 5
following a purchase from 11/07/2021
one of the ordered products does not work (bluetooth headphones)
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Yann M.
Rating: 1 out of 5
following a purchase from 30/08/2021
More than 5 weeks for a restocking of 3 unfortunate items, 2 mails sent to the company without any answer yet .... Very disappointed
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Gwenaelle B.
Rating: 1 out of 5
following a purchase from 23/08/2021
I have not received my order in full, I have already sent 2 emails to SOSAV for explanations, I still have no answer.
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Christophe C.
Rating: 1 out of 5
following a purchase from 24/07/2021
I waited 2 months to receive part of my order. The parts were available when I ordered them, and were waiting to be delivered afterwards. More than 3 months later, I am still waiting for the balance. No response to my reminders.
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Cedric S.
Rating: 1 out of 5
Passed an order on the site or the products are in stock which I am told that the products are out of stock, July 8 the products arrive within ten days July 18 they arrive within ten days; when the products are in stock everything goes well but when they are not in stock it is complicated to have correct information; however the SAV remains responsive and professional by offering refunds or any other solution but when I will receive my products?
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Response from SOSAV
Salve,
Grazie per il tuo commento e ci scusiamo per il ritardo!
A causa di un problema di produzione, i nostri fornitori stanno purtroppo subendo ulteriori ritardi per rifornire le nostre scorte :/
Non appena avremo ricevuto la nostra consegna, sarete avvisati via e-mail e il vostro pacco sarà spedito con priorità. Riceverai quindi un'e-mail di conferma della spedizione.
Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)
Sinceramente,
Il team di SOSav.fr
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Xavier D.
Rating: 1 out of 5
My order arrived more than 6 months late. It was not useful to me anymore.
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Response from SOSAV
Salve,
Ci scusiamo sinceramente per il ritardo :/
Se lo desideri, puoi contattare il nostro servizio clienti all'indirizzo [email protected] in modo che possano inviarti un modulo di restituzione per una nota di credito o un rimborso del tuo ordine!
Non vediamo l'ora di sentirti!
Augurandovi una buona giornata :)
Sinceramente,
Il team di SOSav.fr
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Martial L.
Rating: 1 out of 5
The battery I ordered was not the right one.
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Response from SOSAV
Ciao Martial,
Grazie per la tua recensione e siamo spiacenti di vedere che il tuo ordine per la batteria Galaxy Gear 2 non è di tua completa soddisfazione.
Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: sentiti libero di scriverci a [email protected] in modo che possiamo essere a conoscenza di questa informazione e trovare una soluzione rapidamente :-)
La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.
Sinceramente,
Il team di SOSav.fr
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Maxime B.
Rating: 1 out of 5
Order placed in February received in May If I do not contact the chat nobody tells you anything 2 interlocutors 1 totally null The second at the top package arrived 1 day later Proposal for a discount on the next order They are not ready to see it again
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Response from SOSAV
Ciao Maxime,
La ringraziamo per il suo commento e ci dispiace leggere queste informazioni...
Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.
Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.
Tuttavia, alcuni riferimenti possono aver incontrato ritardi nella fornitura da parte dei fornitori nelle circostanze attuali e il vostro ordine è stato colpito.
Finché non c'è un aggiornamento, lo stato online del tuo ordine mostrerà "In attesa di rifornimento".
Purtroppo dipendiamo dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficaci per garantire che riceviate il vostro ordine rapidamente.
Ci dispiace per l'impatto che questo ha avuto sulla vostra riparazione...
Non esitate a contattarci, siamo qui per aiutarvi.
Non vediamo l'ora di avere tue notizie,
Il team di SOSav.fr
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Céline G.
Rating: 1 out of 5
Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.
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Response from SOSAV
Ciao Céline,
Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.
Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...
Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.
Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.
Cordiali saluti,
Il team di SOSav.fr
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Vladimir R.
Rating: 1 out of 5
Order received 2 months later
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Response from SOSAV
Ciao Vladimir,
Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...
Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.
Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.
Non esitate a contattarci, siamo a vostra disposizione come sempre.
Cordiali saluti,
Il team di SOSav.fr
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Jean Paul B.
Rating: 1 out of 5
Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.
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Response from SOSAV
Hello Jean-Paul,
We thank you for your opinion and are sincerely sorry for the delay in delivery.
As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.
As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.
This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.
As always, we remain fully available if needed.
Sincerely,
The SOSav.fr Team
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Jean-Patrice S.
Rating: 1 out of 5
I have received my order and I am very pleased with the service.
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Response from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
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