Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
The front camera, speaker and proximity sensor are not working (front camera).
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Response from SOSAV
Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Isabelle M.
Rating: 1 out of 5
Incorrect product description
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Response from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Melanie A.
Rating: 1 out of 5
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
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Response from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Nicolas B.
Rating: 1 out of 5
Product error during delivery. It is inadmissible not to check the references before sending the packages!
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Response from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
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Monique C.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
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Response from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
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Jean L.
Rating: 1 out of 5
Fairly average....
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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jacques L.
Rating: 1 out of 5
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
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Response from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Judicael E.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
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Response from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
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Jacqueline T.
Rating: 1 out of 5
The complaint with SOSAV for the home button not working, they ask me for a photo of the front and back of the button received which means reassembling everything! it would have been wise to advise customers to do this BEFORE assembly. So I give up = money lost
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Response from SOSAV
Hello Jacqueline, We thank you for your comment and are sorry for this incident. Electronic components are not immune to malformation or defective cases, being very fragile. In the event that the component in question does indeed prove to be defective, several factors may be to blame. What is certain, however, is that the device will have to be disassembled again in any case, since this part obviously does not work and must be replaced: it will then be easy for you to take these photographs at that time. Then, you are of course warned that we will take care of the problem in this way because it is indicated in the general conditions of sale that you have read and signed when validating your order. There is nothing to prevent your request from being taken care of, it is already in progress. Finally, it is quite obvious that the pictures must be taken AFTER the installation, it allows us to check the condition of the room, and unfortunately there would be no sense in taking this picture BEFORE using it. Our team is waiting for your answer in order to continue the processing of your request :-) Do not hesitate to answer directly to our e-mail. Have a nice day ! Sincerely, The SOSav.fr Team
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Julien P.
Rating: 1 out of 5
I have received the order and I am extremely pleased with the service and the pills.
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Response from SOSAV
Hello Julien, ? we thank you for your comment and confirm that your order has been shipped on 03/02/2021 by our logistics team, in green letter without tracking, according to your request and as indicated by the online tracking of it on your customer area. The shipping time can run up to ten days after the shipment currently. For more information, do not hesitate to contact our customer support at [email protected], we will be happy to inform you. Have a nice day. Sincerely, The SOSav.com Team
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Charles C.
Rating: 1 out of 5
The part received does not work.
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Response from SOSAV
Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Bruno L.
Rating: 1 out of 5
Order still not received
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Response from SOSAV
Hello Bruno, ? We thank you for your comment and confirm that your order has been shipped on 25/01/2021 by our logistics team, in green letter without tracking, according to your request. The shipping delays can run up to ten days after the shipment at the moment ? I have not yet contacted our team regarding this long-delayed parcel. Do not hesitate to contact us by e-mail at [email protected] : our team will be happy to help you :-) ? We look forward to hearing from you, and wish you a wonderful day! Sincerely, The SOSav.fr Team
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Bruno M.
Rating: 1 out of 5
not very responsive customer service
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Response from SOSAV
Hello Bruno, Thank you for your comment. We are sorry if the response time has been slightly longer in the last few days. Our team will come back to you soon, rest assured :-) Very nice afternoon to you. Sincerely, The SOSav.fr Team
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MOHAMMED L.
Rating: 1 out of 5
I have been contacted by someone from cronopst who should deliver the parcel subject of this mail. I have been told that he could not come to give me the parcel because he comes from Meknes and does not know Fez well. I was obliged to go and get my parcel from cronopost.
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Response from SOSAV
Hello Mohammed, Thank you for your comment and we are sorry to hear about this incident. We are immediately forwarding the information to the carrier. We hope you enjoy your day. Sincerely, The SOSav.fr Team
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Gaoussou H.
Rating: 1 out of 5
The hull is absolutely not spy it is a simple hull a false advertising I would not recommend it to anyone
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Response from SOSAV
Hello, Thank you for your comment. We are sorry if the item ordered did not give you full satisfaction... Unless we are mistaken, we are still waiting for a reply from you following our e-mail of Tuesday. Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon. Sincerely, The SOSav.fr Team
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sylvain D.
Rating: 1 out of 5
Non-conforming part. Chinese copy of very bad quality on the ordered huawei charging connector. Unusable part.
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Response from SOSAV
Hello Sylvain, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Your request is already being processed by our customer support regarding this obviously defective part. As always, our team will find a solution within the day and everything will be back in order quickly :-) Have a great day! Sincerely, The SOSav.com Team
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Nicolas H.
Rating: 1 out of 5
The order did not arrive...
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Response from SOSAV
Hello Nicolas, Thank you for your comment. Our team notes on the tracking of your package that it was successfully delivered on 04/01/2021. In the future, if you have any question about the delivery of a parcel or the availability of a part in stock, we invite you to simply contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
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Matheo Z.
Rating: 1 out of 5
I didn't feel my button!
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Response from SOSAV
Hello Mattheo, We thank you for your comment and confirm that your order has been shipped on 04/01/2020 by our logistics team, in green letter without tracking, according to your request. The shipping times can run up to ten days after the shipment currently. However, it seems that you have not yet contacted our team regarding this long overdue part. If you have any questions about shipping for example, just contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
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Valentin M.
Rating: 1 out of 5
A good value for money, HOWEVER, I will not invite you to order on this site! Either you are lucky and your order will be delivered quickly (complete for the lucky ones), or it is the opposite and in this case be patient ! (A few days or even a few years). By buying on SOSav, you save money but in exchange you spend a considerable amount of time chasing the customer service. I am very disappointed and do not recommend.
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Response from SOSAV
Hello Valentin, ? Thank you for your comment. ? Indeed, some parts may have been delayed in being restocked, despite reminders to suppliers... ? We were waiting to receive them, just like you, and we are sincerely sorry for the potential inconvenience that may have been caused by this delay in delivery, beyond our control, and the various incidents that may have punctuated your customer experience at SOSav. Fortunately, everything is now back to normal. Our team remains at your disposal if needed, do not hesitate. Have a nice day! Sincerely, The SOSav.fr Team ?
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SOFIANE M.
Rating: 1 out of 5
First order and bad experience, contacted by email no answer and by call after 12 minutes of waiting its cut... first and last time on this site I advise not.
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Response from SOSAV
Hello Sofiane, We are sorry if our lines were momentarily saturated during this particular period. We note however that you have had a return from our team since then and that a new order fully taken care of by our team was shipped yesterday afternoon. Do not hesitate to contact us at [email protected] if you need to, we are available and answer most of the time during the day. See you soon! Sincerely, The SOSav.Fr Team
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Patrick C.
Rating: 1 out of 5
An order from July 2, 2020 has still not arrived despite my reminders. I recommended the same product on December 11, 2020 and it arrived 15 days later. I paid twice for this product.
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Response from SOSAV
Hello Patrick, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to contact our customer support at [email protected] without hesitating to recall your order number SOPEUCBWZ. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused by this bug. Have a nice day! Sincerely, The SOSav.Fr Team
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alain M.
Rating: 1 out of 5
did not receive my order made on December 17
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Response from SOSAV
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
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Nicolas C.
Rating: 1 out of 5
Colie does not match the picture
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
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Jean pierre B.
Rating: 1 out of 5
More than a week and still haven't received the phone shell
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Response from SOSAV
Hello Jean-Pierre, We are sorry for the longer than normal delivery times during this holiday season and the health crisis. We are also dependent on it. However, your order placed on 14/12 has been shipped the same day by our logistics in letter without tracking. By choosing this method of delivery, we do not have the possibility to locate the product and it takes at least 5 working days in normal time (except in the current context). If it is not already the case, your package should arrive very soon. If you need a faster delivery, we offer express carriers. Best regards,
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moustapha M.
Rating: 1 out of 5
I started to disassemble the iphone but one of the screwdrivers doesn't fit. It's not serious. the tri wing screwdriver is missing and you put a criciform in its place. i end up with my iphone open in two.
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Response from SOSAV
Hello Moustapha, We are sorry for this inconvenience, it is a machining error of our supplier and we will forward the information. However, we note that you have not contacted us about this. We invite you to send us an email at [email protected] so that our team can schedule a return as soon as possible. With our apologies for the inconvenience caused, Sincerely,
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Amine E.
Rating: 1 out of 5
Order not received
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Response from SOSAV
Hello Amine, Your order placed on Friday 11/12 at 3:53 pm has been shipped the next business day, Monday 14/12 by our logistics. However, you didn't choose an express delivery but a simple letter without tracking (at 2.99). We do not have the possibility to locate the package. This method of delivery usually takes 4 to 5 working days but with the festive period and the health crisis, the delays can unfortunately be lengthened. We are sorry about this even if we are also dependent on it. As indicated by email, you can refuse the delivery so that it can be returned to us free of charge. And if needed, we propose carriers with express delivery in 24/48h to receive your parcels more quickly. Sincerely yours,
J
Julian G.
Rating: 1 out of 5
I have not received the ordered item
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Response from SOSAV
Hello Julian, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we simply invite you to contact us by e-mail at [email protected] so that we can find a solution for you quickly. Have a nice day! Sincerely, The SOSav.fr Team
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Marie D.
Rating: 1 out of 5
Very well designed
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Response from SOSAV
Hello Marie, Thank you very much for your comment and we are delighted that your customer experience at SOSav went well. In this case, do not hesitate to adapt your rating to your satisfaction ;-) We remain available if needed at [email protected], do not hesitate. Very nice day to you. Sincerely, The SOSav.Fr Team
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Baptiste C.
Rating: 1 out of 5
I've been using them for a while now and they are very good................................... The service is also disappointing and they assure us that it's our fault! Unacceptable. I do not recommend it at all.
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Response from SOSAV
Hello Baptiste, We thank you for your comment and are very surprised to learn this information, as we have not had any exchange with you about this order, after checking the email address of your SOSav customer account or your first and last name. Do not hesitate to contact our customer support [email protected] for any question, we are available and will assist you with pleasure. Have a nice day :-) Sincerely, The SOSav.com Team
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Mike C.
Rating: 1 out of 5
The tips of the screwdrivers I bought simply broke off after the first use. Defective material and did not even allow me to open the Joy Con of my Nintento switch! I am extremely disappointed, I had to recommend new screwdrivers on another site.
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Response from SOSAV
Hi Mike, We are sorry to hear this news :-( We work with the same Kit, the one you received is possibly defective, these things happen unfortunately, and our team always has several strings to its bow in this type of figure. However, it seems that you have not yet contacted us about this... We would have sent you a new copy for free. If you need help, please contact us at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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teresa L.
Rating: 1 out of 5
I ordered a nintendo dsi motherboard and I received a Japanese one, impossible to change the language so no I am not satisfied. I could have had this Japanese product at 10 euros but 52 euros with shipping that and all simply theft
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Response from SOSAV
Hello Teresa, We are sorry to hear about this information. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to inform you quickly :-) Have a good afternoon! Sincerely, The SOSav.fr Team
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Alexandre C.
Rating: 1 out of 5
The lens delivered still does not match the console model. The same lens was sent.
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Response from SOSAV
Hello Alexandre, We thank you for your message and we are sorry to learn this information. This part is however dedicated for your model of console, there are however several versions of this console which can play in the good compatibility of the installed part. We note that you have not contacted our team about this issue so that we can find a solution. We are currently waiting for the return of our supplier to target where the anomaly comes from, in order to solve it quickly :-) Our team is available as usual at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
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THEVENET B.
Rating: 1 out of 5
The product that was delivered did not correspond to my request.
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Response from SOSAV
Hello Benjamin, Thank you for your comment :-) You have ordered a LCD Screen - MacBook Pro 13" Retina A1502 (2015) and it is indeed what you confirm having received in your message to our customer service yesterday afternoon. Please feel free to check your messages, our customer service has answered you. We remain at your disposal for any further information and wish you a very nice day. Sincerely, The SOSav.Fr Team
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Jenny W.
Rating: 1 out of 5
I received a message a few days after ordering that the item was sold out. I am waiting for a refund and will not order from this site again. 1st and last time.
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Response from SOSAV
Hi Jenny, Thank you for your message and we are sorry to hear about this news :- / Nevertheless, your order is listed as having been shipped as of 11/30/2020 by untracked letter, as per your request. It seems that you have not contacted our customer support about this yet. In order to remedy the situation quickly, we invite you to simply contact us at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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jonathan C.
Rating: 1 out of 5
I ordered a Honor 9 battery and received a Honor 9 LIT battery. I had to contact the after sales service and they confirmed that the right battery had been sent to me.... more than 6 months later and still no battery and even less news from the seller about their mistake.
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Response from SOSAV
Hello Jonathan, We are sorry to see that this new after-sales order has still not reached you. It seems that you have not yet contacted our team regarding this new shipment dated August 14th which was never received. Do not hesitate to contact us at [email protected] if you have any questions about a pending order, our team will be happy to help you :-) For your information, our team has registered the shipment of a third battery today, which should arrive soon. Have a nice day ! Sincerely, The SOSav.fr Team
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Bertrand D.
Rating: 1 out of 5
The site is very good but the product information is bad : I ordered an accessory for my Dyson CY27 vacuum cleaner, the part was supposed to be compatible with CY27, it is not. I will certainly change my mind once the free return is done and I will find the right part number on the website. I will thank the customer service if they could help me find the right part!
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Response from SOSAV
Hello Bertrand, We thank you for your message and we are sorry to hear about this news :- / Our team has just answered your message and proposed several solutions about this incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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somprou F.
Rating: 1 out of 5
I have received half of my order
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Response from SOSAV
Hello Frederic, Thank you for your message and we are sorry to hear about this information. It seems that you have not yet contacted our team regarding this packaging incident. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] in order to take stock of what you have received and what you are missing: our team will be happy to help you :-) Have a great day! The SOSav.fr team
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Patrick A.
Rating: 1 out of 5
Extremely disappointed. My order, a tempered glass protective window for smartphone was delivered today, 10 days after its shipment. The product, packed in a soft bubble wrap, with no indication of fragility, arrived broken. This underlines a lack of respect for the product, and the customer. This is not worthy of a professional trader.
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Response from SOSAV
Hello Patrick, We thank you for your message and we are sorry to learn about this delivery incident :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The SOSav.Fr Team
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Celine A.
Rating: 1 out of 5
DECEIVED
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Response from SOSAV
Hello Celine, We thank you for your message and we are sorry to hear that your experience with SOSav is not entirely satisfactory. Please do not hesitate to contact our team directly at [email protected] if you would like us to find a solution together. We remain available if needed, do not hesitate. Sincerely, The SOSav.Fr Team
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Laetitia E.
Rating: 1 out of 5
The right copper microphone is missing
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Response from SOSAV
Hello Laetitia, We are very sorry to learn that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part which, according to you, has some anomalies. In order to discuss this with our customer support, please contact us by e-mail at [email protected] : our team will be happy to help you if you contact us :-) Have a nice day! The SOSav.fr team
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