Hello Rose-Marie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at
[email protected] without hesitating to call back your order number, because it seems that you have not yet contacted us about this. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team