Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 2, 3 and 4 stars

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F
Franck L.
Rating: 3 out of 5
following a purchase from 21/10/2021
The service is great and the video supports are perfect but the iPhone 8 screen does not render the original colors!
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Philippe C.
Rating: 4 out of 5
following a purchase from 03/10/2021
Super
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Philippe M.
Rating: 4 out of 5
following a purchase from 09/10/2021
Out of stock after ordering but back in stock and delivered 8 days later for me OK
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michel P.
Rating: 4 out of 5
following a purchase from 17/10/2021
item reported in stock that we discover after payment waiting to be reordered: stock management problem to be solved Efficient mail communication Otherwise products well received after qq days, repair kit ok but also need specila glue not included in the kit (replacement on samsung A50 of usb connector)
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Laurent P.
Rating: 2 out of 5
following a purchase from 14/10/2021
When I placed my order, both items were available, so I opted for a 24 hour delivery with an additional cost, I received the package in the evening 1 week! !! I was told that one of the two items was in restocking However I still received both but under a week very disappointed because I was broken and could not help me in a suitable time
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Alexandre C.
Rating: 4 out of 5
following a purchase from 13/10/2021
seller OK
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Michel L.
Rating: 4 out of 5
following a purchase from 19/10/2021
Fast service, everything is perfect...!
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Benjamin A.
Rating: 4 out of 5
following a purchase from 10/10/2021
Very good! It works great.
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Benoit L.
Rating: 3 out of 5
following a purchase from 18/10/2021
Fast and competent service. The battery is well compatible with my Galaxy s7 but the battery life is way too short.
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Fabian G.
Rating: 2 out of 5
following a purchase from 14/10/2021
Hello Unfortunately the screen delivered is faulty. There is a trace on the display and it doesn't cut when worn on the ear. I don't have a great motivation to rebuild it but in any case the next time I order elsewhere. Note that I chose a product rather premuim finally not terrible.
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Eric A.
Rating: 4 out of 5
following a purchase from 18/10/2021
Very good site
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Frédéric M.
Rating: 3 out of 5
following a purchase from 16/10/2021
It was an iPhone 6 screen. The explanations of disassembly and reassembly are very well done. Package was received on time, and in good condition. But the purchased screen seems defective (horizontal lines at the bottom). It is being checked.
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Alexandre T.
Rating: 4 out of 5
following a purchase from 15/10/2021
A little long but effective
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Nicolas L.
Rating: 4 out of 5
following a purchase from 16/10/2021
Top, nothing to say
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MADELEINE K.
Rating: 4 out of 5
following a purchase from 13/10/2021
Good in delivery and delay
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Michel F.
Rating: 4 out of 5
following a purchase from 13/10/2021
Fine, thank you.
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Vaclav W.
Rating: 4 out of 5
following a purchase from 12/10/2021
Wide range of parts, responsive customer service. Several parts already on the road for a year, no breakdowns. I imagine that they import quality substitutes. The only downside is the long restocking time for what is not in stock, but I was offered the possibility to cancel and place another order with free shipping.
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David B.
Rating: 4 out of 5
following a purchase from 01/10/2021
Part at the top delays a little long
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NOUREDDINE B.
Rating: 4 out of 5
following a purchase from 03/10/2021
The delivery time a little longer to improve?
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Gaëtan W.
Rating: 4 out of 5
following a purchase from 10/10/2021
Fast and in accordance with the request. The company has just gained a new regular customer
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Ludovic D.
Rating: 4 out of 5
following a purchase from 10/10/2021
I didn't order the right blu-ray player, is it possible to exchange it
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philippe J.
Rating: 3 out of 5
following a purchase from 07/10/2021
the customer's order refs are not taken into account at all. they are not mentioned on the invoice
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Nicolas M.
Rating: 2 out of 5
following a purchase from 08/10/2021
I cannot be satisfied with my purchase. I bought the kit to remove a defective joy con as recommended on the site. The tri wing screwdriver is not adapted and ate all the threads of the joy con so I could only disassemble it once. I raised the problem with the service and they told me it was my fault and that I shouldn't have forced it. I recognize that they are not responsible for the quality of the Nintendo screws. But you don't say that to a customer.
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Killian P.
Rating: 3 out of 5
following a purchase from 08/09/2021
The part was gone, I managed to change everything thanks to the tutorial but the screwdriver provided to disassemble the Switch was of very poor quality, I had to buy one next door.... I'm not sure what to do, but I'm sure it's a good idea!
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Pascal L.
Rating: 3 out of 5
following a purchase from 26/07/2021
Defective battery finally replaced after disassembly for photography.
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Philippe R.
Rating: 3 out of 5
following a purchase from 14/09/2021
The items I ordered because they were displayed in stock when validating my basket turned out to be unavailable due to ongoing restocking... In addition, I was asked again the address of a relay point to send the last item finally available but it was sent to another address ... Well...
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Killian S.
Rating: 2 out of 5
following a purchase from 09/09/2021
I waited 1 month before receiving it, I was told to wait 10 days 3 times. And I am still waiting for an order that I haven't received.
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Jean louis C.
Rating: 4 out of 5
following a purchase from 07/10/2021
Products received on time and in accordance with my order very good
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Jonathan R.
Rating: 4 out of 5
following a purchase from 28/09/2021
I am very pleased with the service I received from SOSAV. I recommend it!
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Michel M.
Rating: 2 out of 5
following a purchase from 26/09/2021
No telephone assistance (contrary to what we can understand on their site). A little brief / not very developed return to my questions by email No answer to my last question by email so not "excited" by the SOSAV after-sales service
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sergio P.
Rating: 4 out of 5
following a purchase from 06/10/2021
The problem was in the transition from French to Italian post. The assistance of SOSAV and the second delivery to Paris was excellent
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guillaume G.
Rating: 4 out of 5
following a purchase from 05/10/2021
RAS I recommend
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philippe C.
Rating: 4 out of 5
following a purchase from 04/10/2021
Very good
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Jocelyne L.
Rating: 4 out of 5
following a purchase from 04/10/2021
envelope badly weighed, 5.34€ of tax to be paid at the post office
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Stéphane B.
Rating: 3 out of 5
following a purchase from 30/09/2021
Too bad the battery stickers are missing
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Régis S.
Rating: 3 out of 5
following a purchase from 03/10/2021
Very easy to order and correct price. Customer service response to my email was a bit long: 24 hours Application instructions for the telephone film: not in accordance with the film, so there is a mark in the corner of the film (not good)
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Jean-Christophe C.
Rating: 4 out of 5
following a purchase from 21/09/2021
Good product, ideal for repairing your phone. Useful and well presented advice
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Roland D.
Rating: 4 out of 5
following a purchase from 01/10/2021
Variety of products at very competitive prices. Fast delivery and efficient follow-up.
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Nicolas A.
Rating: 4 out of 5
following a purchase from 31/08/2021
I received the products I ordered. The packaging is suitable. The only drawback is the delivery time of several weeks which is not announced at the time of ordering
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Arnaud Z.
Rating: 4 out of 5
following a purchase from 17/08/2021
Too bad I can't put 5 stars because of a delivery made in 8 weeks instead of one (restocking)
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