Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 2, 3 and 4 stars

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S
Sabrina L.
Rating: 4 out of 5
following a purchase from 03/07/2021
I recommend, products compliant and received quickly 👍👍👍
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Jean-Etienne L.
Rating: 4 out of 5
following a purchase from 04/07/2021
The equipment arrived in good condition with no unexpected delays. I would have appreciated it if the site's catalogue had offered a combination of the equipment and its accessories. In my case: home button + the necessary seal to put it back in place
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Romain L.
Rating: 4 out of 5
following a purchase from 20/03/2021
Everything is fine, my PSP 3000 is working again thanks to you, a little problem with the availability of the spare part but it's forgotten because it's good quality. Keep it up!!!
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Thierry V.
Rating: 4 out of 5
following a purchase from 03/07/2021
Nothing to say. Correct delivery, well packed.
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Sabine B.
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite the screwdriver kit recommended for my purchase , I was missing a triwing 0 screwdriver to make my repair. Fortunately, I found it in a hardware store and I made the repair with the tuto which despite this error of tool was great and it worked!!!
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David G.
Rating: 2 out of 5
One of the two products I received is not a new product (iPhone 7 speaker). There was dirt on it and even a little rust. At this price, it is abused. As for the quality of the second (iPhone 7 battery), it is very perfectible... In view of this experience, I do not think I will order again :(
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Response from SOSAV
Ciao David,

Grazie per il tuo commento!

Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti uno scambio di pezzi!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
Y
Yann B.
Rating: 4 out of 5
following a purchase from 05/06/2021
Very good
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A
adeline A.
Rating: 3 out of 5
My order is missing an item
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Response from SOSAV
Salve,

Grazie per il tuo commento!

Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti di inviarti il pezzo mancante!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr
P
Pascal C.
Rating: 4 out of 5
following a purchase from 29/06/2021
I bought the battery replacement kit for my iPhone7. The material is complete, and the new battery works well. The only drawback is the replacement of the sealing strip: the installation is very random and the slightest mistake makes the installation incomplete, thus the waterproofing compromised.
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M
Marie Josée F.
Rating: 4 out of 5
following a purchase from 24/06/2021
The package arrived on schedule! 👍🏼
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Raphael M.
Rating: 4 out of 5
following a purchase from 18/06/2021
a little long for delivery but the products were perfect
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Ricardo D.
Rating: 4 out of 5
following a purchase from 24/06/2021
The only downside is that I have a tool that has rounded the head of my screw so I need to find a solution to remedy that.
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Jean-Marie E.
Rating: 4 out of 5
following a purchase from 20/06/2021
Serious and reactive store.
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Tony R.
Rating: 4 out of 5
following a purchase from 19/06/2021
Communication by email OK, Deadlines OK, Reception part OK but packaging package a little fragile.
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Alexandre E.
Rating: 2 out of 5
I've been waiting for over a month to receive my order...
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Response from SOSAV
Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Auguri,
Il team di SOSav.fr
F
Florian S.
Rating: 4 out of 5
following a purchase from 21/06/2021
The products did not precisely match the antenna model for the PS4 (no possibility to choose the precise version of the antenna for PS4 and therefore too short cable).
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Jean-François F.
Rating: 4 out of 5
following a purchase from 10/05/2021
Product conforms to my expectations, only problem is that the delivery time is much too long.
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Salvatore S.
Rating: 4 out of 5
I ordered a full screen iphone 5, and a battery because that of origin had swollen despite perfect autonomy, without localization lasted about 5 gg. For the screen is perfect nothing to say, but the new battery made in China has an autonomy of 2 days without location, a little disappointed
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Response from SOSAV
Salve,

Grazie per il tuo feedback e ci dispiace vedere che non sei completamente soddisfatto del prodotto che hai ordinato.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr
P
Paul L.
Rating: 2 out of 5
Too long a delay
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Response from SOSAV
Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Auguri,
Il team di SOSav.fr
G
Gregory C.
Rating: 4 out of 5
following a purchase from 18/06/2021
Fast delivery and correct material. Thank you.
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C
Cyril C.
Rating: 2 out of 5
Order received more than a month after purchase (10 to 15 days announced) without any communication from SOSAV. No response from customer service after asking about the status of the order.
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Response from SOSAV
Salve,

Grazie per il suo feedback e ci dispiace per queste informazioni.

Infatti, ci hai contattato il 15/06/21 alle 11:03 e il nostro team ti ha risposto il 16/06/21 alle 17:23!

Non esitare a controllare la posta indesiderata e lo spam 😉

Sinceramente,
Il team di SOSav.com
J
Jacques D.
Rating: 4 out of 5
following a purchase from 16/06/2021
It was okay.
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Stéphane G.
Rating: 4 out of 5
following a purchase from 15/06/2021
Efficient, fast including after sales service
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Jean-Claude B.
Rating: 4 out of 5
following a purchase from 11/06/2021
Nothing to say
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romain D.
Rating: 2 out of 5
I'm not sure if I'm going to be able to do that... I'm not sure if I'm going to be able to do that. But as soon as you need precision on the tablet with long presses and other (drawings, graphics, games...) the touch becomes capricious and has some latency sometimes. My tablet never did that and worked like a clock before the change. The glass was broken and it worked better than with this one. I wouldn't use glass here again.
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Response from SOSAV
Ciao Romain,

La ringraziamo per la sua opinione e ci dispiace vedere che il suo ordine non le ha dato piena soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e quindi trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
S
Sébastien F.
Rating: 4 out of 5
following a purchase from 09/06/2021
Quick response
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stephane P.
Rating: 4 out of 5
following a purchase from 11/05/2021
great performance
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M
Marie-Héloïse V.
Rating: 2 out of 5
wrong amount sent
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Response from SOSAV
Ciao Marie-Héloïse,

Grazie per il tuo commento!
Il nostro servizio clienti ti ha immediatamente inviato i 2 pezzi mancanti, non appena ci hai informato di questo errore di quantità!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.com
E
Edouard C.
Rating: 3 out of 5
Site not very ergonomic. Difficulty to pass the payment stage. Problems with restocking. No communication of the order status from sosav once the restocking time is over. Request for additional postage after the fact. Everything is finally back in order after contact with customer service but it is not the e-commerce experience I expected...
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Response from SOSAV
Ciao Edouard,

Grazie per la tua recensione e ci dispiace che la tua esperienza con SOSav non sia stata ideale.

Vi ringraziamo per i vostri commenti pertinenti e le aree di miglioramento.

A presto!

Cordiali saluti,
Il team di SOSav.fr
E
Emmanuel S.
Rating: 3 out of 5
The reapproval was a bit long
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Response from SOSAV
Salve,

Grazie per il tuo commento e ci dispiace leggere queste informazioni :/

Come indicato nella scheda del prodotto al momento dell'ordine, uno degli articoli non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Non appena abbiamo ricevuto il tuo ordine, il tuo pacco è stato spedito con priorità!

Non esitate a contattarci se avete bisogno di aiuto, siamo a vostra disposizione!

Sinceramente,
Il team di SOSav.fr
P
philippe B.
Rating: 4 out of 5
following a purchase from 14/04/2021
The product was delayed in shipping due to a stockout. I was notified and received the package. The customer service department responds to emails quite quickly.
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Léon A.
Rating: 2 out of 5
very good service in theory, not very recommendable in practice, part received defective, the new part took 3 months to arrive
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Response from SOSAV
Salve,

Dopo il primo pezzo difettoso che abbiamo ricevuto, vi abbiamo immediatamente inviato un servizio post-vendita, che purtroppo avete ricevuto con un mese di ritardo e non tre. Siamo molto soddisfatti della qualità dei nostri prodotti e della qualità del servizio che abbiamo fornito.

Buona giornata!

Cordiali saluti,
Il team di SOSav.fr
F
Fabio S.
Rating: 4 out of 5
following a purchase from 05/05/2021
I'm very happy with my order...but my last order took a long time to arrive but I will continue to order from you.
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Isabelle N.
Rating: 2 out of 5
Although there were supply issues out of their control, I had to follow up with the store twice to hear back, one of which was for them to send me my order even though they had since been restocked. I waited 3 months in total to receive my order.
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christophe K.
Rating: 4 out of 5
following a purchase from 07/06/2021
The product was delivered on time and met my expectations. I put 4 stars because there are missing parts on the site.
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jean-charles C.
Rating: 4 out of 5
following a purchase from 02/06/2021
perfect delivery and tuto impec
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Jacques L.
Rating: 3 out of 5
I had to get blue, I got black (chassis for samsung A50)
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Response from SOSAV
Ciao Jacques,

Grazie per il tuo feedback e ci dispiace sentire questo.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
M
max L.
Rating: 4 out of 5
following a purchase from 19/04/2021
despite the delay due to the context, the product has arrived and conforms to the need. the communication is very good. thank you
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Joris M.
Rating: 3 out of 5
No news of my order being restocked, until I restarted the service myself.
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Response from SOSAV
Ciao Joris,

Grazie per il vostro feedback!

Infatti, il vostro contatto con noi ha coinciso con la ricezione del pezzo nei nostri locali, niente di volontario che ha detto, ma il caso ha fatto bene.

Vorremmo ringraziarvi per la vostra pazienza e siamo spiacenti per l'inconveniente causato da questo ritardo, che è fuori dal nostro controllo.

Il nostro team rimane a vostra disposizione se necessario.

Cordiali saluti
Il team di SOSav.fr
P
Paul B.
Rating: 4 out of 5
following a purchase from 05/05/2021
Hello good service on this site of sale of spare parts of original quality without defect and fast of sending
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