Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 2, 3 and 4 stars

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Matatini A.
Rating: 4 out of 5
Products as expected. Satisfactory packaging and good value for money.
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Sébastien M.
Rating: 4 out of 5
Satisfied, material arrived quickly. The only downside is that the same item bought 2-3 years ago is now 10chf more expensive
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Yann V.
Rating: 4 out of 5
QFast delivery of compliant products
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Renaud C.
Rating: 4 out of 5
The kit is very good, the video too. However, I didn't have the little metal spatula in the kit that allows you to lift the screen, so I had to manage without it and I lost some time.
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Fabien Q.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product and the quality of the service.
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Fernand B.
Rating: 2 out of 5
Reference error and no refund. Only a credit note!
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Response from SOSAV
Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team
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Michel L.
Rating: 3 out of 5
The plastic pouch as well as the tools were dirty, full of particles, there was also a broken piece of plastic, I had to clean everything before I could use them, as if the kit was not new. The black plastic spatula is too soft, it gets damaged easily. The suction cup is too large to unbolt a really cracked screen in several places, I had to use a smaller suction cup I had at home. I only found videos for the replacement of the complete kit. Since I only ordered the screen alone, I had to figure out how to transfer the metal chassis, FaceTime camera, internal speaker as well as the proximity sensor. During the final stage of fitting the screen, it got damaged at the bottom right, black spot and internal crack, maybe it was slightly too big.
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Response from SOSAV
Hello Michel, Thank you for your feedback and we are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and to send us some pictures: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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matthieu P.
Rating: 2 out of 5
The site is OK, the delivery too. The product is mediocre
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Response from SOSAV
Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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CHRISTOPHE B.
Rating: 4 out of 5
Quick turnaround
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André B.
Rating: 4 out of 5
Ok bien
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Anthony B.
Rating: 4 out of 5
well
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Hauss E.
Rating: 2 out of 5
One joystick out of the two does not work, or drift!
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Response from SOSAV
Hello Eric, Thank you for your comment and we are sincerely sorry to hear this information... It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the process of taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The SOSav.fr team
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David P.
Rating: 4 out of 5
Very good
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Maxime Françoise G.
Rating: 3 out of 5
Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!
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Response from SOSAV
Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve :-) Very nice day to you. Sincerely, The SOSav.fr team
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Samuel M.
Rating: 2 out of 5
Several exchanges about a non-compatible samsung Galaxy S7 rear camera. The phone, after installing the camera, indicates a message "camera failure" After sending 2 cameras, action for which I salute the sales department, I am told that it must be a problem coming from the interface on the phone side ... But it turns out that the original camera works perfectly every time I reposition it (except for some spots on the optics, which is why I want to replace it). The pb does not come from the interface but from the non-compatibility of the product that was sent to me twice, which is identified "SONY" and does not have the same references as the original. After all these explanations with the SAV and my proposal to send them back the 2 cameras provided that did not serve me against refund of my purchase, no news! I am very disappointed with the outcome of this case because I paid for an item that can not serve me because incompatible.
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Response from SOSAV
Hello Samuel, Thank you for your comment and we are very sorry about this incident. However, we have not received any response from you following our last e-mail dated March 01. Our team has already answered you on this subject and remains as usual at your disposal if needed, do not hesitate to contact us ;-) Have a nice day.
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Mathieu L.
Rating: 3 out of 5
Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly
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Response from SOSAV
Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions :-) Have a nice day. Sincerely, The SOSav.fr Team
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oivier B.
Rating: 4 out of 5
compliant product. On the other hand, no possibility of using the promo code ....
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patrick L.
Rating: 4 out of 5
Cat quality
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Daniel G.
Rating: 4 out of 5
Very good
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JEAN-CHARLES F.
Rating: 4 out of 5
Product conforms, received on time. Nothing to complain about.
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Stéphanie D.
Rating: 3 out of 5
Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!
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Response from SOSAV
Hello Stéphanie, Thank you for your comment :-) Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team
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Jean-Baptiste F.
Rating: 4 out of 5
The object to store the screws to remember their location after disassembling them is very good, but it does not allow to store the screws of the part where there is the screen. The replacement of the screen of the Iphone 5, it is a very fine work, one sees almost better on the images magnified of the video than with the naked eye!
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Margaux D.
Rating: 4 out of 5
I am very satisfied with my order. The delivery was very fast, and the order was very well packaged.
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Manuel Joao F.
Rating: 4 out of 5
Satisfied
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PHILIPPE D.
Rating: 4 out of 5
WELL
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Hervé R.
Rating: 4 out of 5
An error in the content of the shipment, quickly repaired by customer service
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Jean Philippe F.
Rating: 3 out of 5
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
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Response from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions :-) In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
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Mathis L.
Rating: 4 out of 5
perfectly
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Jacqueline J.
Rating: 4 out of 5
nothing to add
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Dimitri C.
Rating: 4 out of 5
The site is well organized and it is easy to find what you are looking for. Small lack of description in some rooms.
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EMMA B.
Rating: 4 out of 5
Very nice site with lots of products that satisfy me. The delivery times are very fast.
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michel C.
Rating: 4 out of 5
easy to operate.
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Stéphane T.
Rating: 4 out of 5
The site is very well done, intuitive and clear whether to choose a part or for the tutorials. The spare parts are of good quality, well packed and quickly delivered. A small downside on the triwing screwdriver very, too fragile (no slippage is tolerated).
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Sweety D.
Rating: 2 out of 5
The.sim.drawer.of.the.htc.one.m9 is not compatible Thank you
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Response from SOSAV
Hello Sweety, Thank you for your comment and we are sorry to hear that your order did not meet with your complete satisfaction. It seems that you have not yet contacted our team about this order. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Anthony L.
Rating: 4 out of 5
I received the equipment and it was in good condition but it turns out not to work properly, not cool at all.
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Jérôme V.
Rating: 4 out of 5
Arrived on time. The product is of good quality. Thank you team
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DAVID B.
Rating: 4 out of 5
Good service. Part delivered broken, immediately replaced.
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Laurence E.
Rating: 4 out of 5
fast shipping but poor quality products
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Lauriane D.
Rating: 3 out of 5
Screen protector full of micro scratches on arrival so definitely a second hand product.
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Response from SOSAV
Hello Lauriane, Thank you for your comment and we are sorry to hear about this. Our customer support is waiting for your feedback by e-mail following this incident. Do not hesitate to check your junk mail if necessary :-) Have a nice day and see you soon. Sincerely, The SOSav.fr Team
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James K.
Rating: 3 out of 5
Toop
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Response from SOSAV
Hello James, Thank you for your encouraging comment! Do not hesitate to let our team know what we need to improve in order to reach the 5 stars we are looking for ;-) Have a great day and see you soon. Sincerely, The SOSav.fr Team