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N
Rating: 4 out of 5
Very happy with my purchases I would come back to this site and I would recommend it to my friends
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 2, 3 and 4 stars
Reset filtersD
Rating: 3 out of 5
It was not the same packaging as on the photo ....
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Response from SOSAV
Hello Damien, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
V
Rating: 4 out of 5
Meets my expectations
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C
Rating: 4 out of 5
product meets my expectations; fast service.
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S
Rating: 2 out of 5
Ok !!!
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Response from SOSAV
Hello Sarah, Thank you for your comment. We are sorry if your order did not give you complete satisfaction. The complete kit you have selected is 12,79 euros TTC, much less fortunately than if you had to replace the broken screen. The assembly instructions are available online right here: https://www.sosav.fr/guides/competences/competences-smartphone/poser-film-hydrogel/ We remain available for any further information. Very nice day to you! Sincerely, SOSav.fr
L
Rating: 4 out of 5
For this style of product the delivery is a bit long
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M
Rating: 2 out of 5
I ordered a lens once and never received it, so I got my money back. I think it's a shame that I had to recommend the same lens at 5 times the price to receive it.
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Response from SOSAV
Hello Maxime, We thank you for your comment and we are sorry for this incident. You had indeed used a discount code in your first order that did not succeed, code that you did not use in the second, explaining this difference in amount. Our team has just come back to you to propose a new discount code created especially for you on this occasion. We remain available for any further information, do not hesitate. Very nice day to you! Sincerely, The SOSav.fr Team
J
Rating: 4 out of 5
Delivery time was long but order received
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C
Rating: 3 out of 5
Order never arrived, package lost and have to call customer service again to learn that my package is lost
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Response from SOSAV
Hello Christophe, Thank you for your comment. As you know, we are entirely dependent on the carriers once the package is in their hands, just like you, and we are sorry for this incident totally beyond our control. We are very sorry about this incident, which is totally beyond our control. The order has already been reimbursed by our customer support, and everything is back to normal. We remain available if you have any questions at [email protected]. Have a nice day! Sincerely, The SOSAv.com Team
L
Rating: 4 out of 5
Very easy to use
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J
Rating: 4 out of 5
No worries
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S
Rating: 4 out of 5
Received on time and very good material ?
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S
Rating: 4 out of 5
Very clean and understandable site, fast delivery (3 days) and complete order.
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T
Rating: 4 out of 5
TB, customer service bof, I called, 3/4 times, impossible to get someone.
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D
Rating: 4 out of 5
Fast and inexpensive delivery by post. Adequate material.
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J
Rating: 4 out of 5
Package arrived quickly, the box was damaged, but not the inside.
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P
Rating: 3 out of 5
The tool kit does not contain all the elements presented either in the video or in the troubleshooting guide. The contents are as described on the website. You should consider watching the video AND the pictorial guide, then compare with the contents of the tool kit to discover the iSlack and iHold
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Response from SOSAV
Hello Paul, Thank you for your comment. We note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if you have any request for clarification, we are available with pleasure. Have a nice day. Sincerely, The SOSav.Fr Team
R
Rating: 4 out of 5
Very interesting site, a lot of choice, not expensive
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J
Rating: 4 out of 5
Well
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V
Rating: 4 out of 5
Very good spare part, good quality, just the delivery a bit slow
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P
Rating: 4 out of 5
good, clearly explained products
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Q
Rating: 4 out of 5
Noisier power supply than the original one, but it does the job perfectly.
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A
Rating: 2 out of 5
Everything is in English, whereas the law requires you to use the language of the buyer's country (law of 4/08/1994). I do not understand the instructions in English, which can be detrimental to the proper installation of the product. Are the spatula and the cloths useful or do they just increase the selling price?
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Response from SOSAV
Hello, We don't understand your remark because our site is in French... And you have, moreover, received the automatic emails of confirmation and shipment of order in French. The English version is only displayed for users based in England or across the Atlantic. Perhaps you are using a VPN that has distorted the IP data? Having ordered a hydrogel film to protect the screen of your phone, the wipes allow to clean the screen of dirt and the spatula to facilitate the installation. They are therefore essential accessories as you can see in our video presentation of the article (https://youtu.be/FIZ8VWuNaCc)! Wishing you a nice day, The SOSav team
P
Rating: 3 out of 5
I have purchased 2 screens and only 1 is working. I am waiting to see if the after sales service will take care of the refund or a credit note.
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Response from SOSAV
Hello Philippe, We are sorry to learn that a product is defective. Our team will not fail to come back to you by email in order to propose you an exchange as soon as possible. Sincerely yours,
J
Rating: 4 out of 5
fast and serious
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P
Rating: 4 out of 5
Very clear
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T
Rating: 4 out of 5
I was not satisfied with the product I received and the customer service was very reactive to send me a new product. I have the impression that customer satisfaction is important for Sosav and it is rather reassuring
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A
Rating: 4 out of 5
Good buy, fast delivery
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C
Rating: 2 out of 5
The product ordered is not the right one, despite the correct reference. Does not correspond to my expectations.
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Response from SOSAV
Hello Catherine, We are sincerely sorry for this supplier error. However, we note that you are in contact with our customer service by email in order to solve this problem. As agreed, your order will be refunded. We look forward to hearing from you,
J
Rating: 4 out of 5
delivery too long compared to AMAZON
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L
Rating: 4 out of 5
Nothing to report
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A
Rating: 3 out of 5
The site looks good, but I can't judge the tutorial because I haven't received my order. Also, I think it is necessary to put forward the stickers to glue the components back together when it is necessary to remove them to repair the device (to be added to the list of products needed for the repair).
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Response from SOSAV
Hello, We are sorry if the delivery did not go as planned. Unfortunately, we have no control over the delivery once the package has been handed over to our carrier. Especially in this period of holidays and health crisis. However, according to the Colissimo tracking system, your parcel is indicated as delivered to date. We take note of your remark concerning the stickers. I am very pleased to receive your order,
M
Rating: 2 out of 5
I did not receive everything I ordered ... A panda shell for galaxy j3 became a pink shell for galaxy note 4
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Response from SOSAV
Hello, we are not sure we understand your message... Your order of 09/12 includes 2 batteries for Xbox One controller as well as a wired headset and not a case for Galaxy J3. If this is another order with another account, please contact our customer service by email at [email protected] to clarify things! Sincerely,
E
Rating: 4 out of 5
Works well
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C
Rating: 4 out of 5
Purchase in accordance with my request.
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M
Rating: 4 out of 5
Complete site and quality parts, not like on Amazon...
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D
Rating: 2 out of 5
I would like to make a return of the order that I requested because it does not correspond to what I want. I would like to make another order and to be advised but nobody answers to the number indicated thank you in advance for being able to answer me The screen that I ordered is bigger than the one that I want cordially
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Response from SOSAV
Hello Daniel, Thank you for your message and we are very sorry to hear about this. However, it seems that you have not yet contacted our team about this issue. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information. A very nice day to you! Sincerely, The SOSav.Fr Team
E
Rating: 4 out of 5
Perfect, received in the time indicated. I would like to review the sorting of the display by brand...to find the product more easily...fortunately the search engine makes up for some of the shortcomings
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B
Rating: 3 out of 5
I have ordered from you several times. The first time, I was satisfied. The second time, a little less because some parts were defective but the exchange was quick and easy. This time, less satisfied because the screen ordered has a small defect and is polarized in a direction not practical (with sunglasses) and different from the original. I seem to have definitely damaged some tablecloths while changing it but that's not your fault.
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Response from SOSAV
Hello Baptiste, We thank you for your comment and are very sorry to hear that this last repair did not go well. Anyway, you managed to repair your iPhone 6 by yourself and you can be proud of yourself, it's one less device in the wild! The next repair will be perfect ;-) Our team remains available if you have any question on all social networks, or at [email protected]. Do not hesitate to contact us! Have a great day and see you soon. Sincerely, The SOSav.Fr Team
M
Rating: 4 out of 5
perfectly
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