Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Hello Kenny, Thank you for your message :-) You have selected a shipping method by simple letter without tracking, the time transmitted by the postal services is indicative and is likely to vary, especially in this particular period of second confinement and approaching holidays. As you can imagine, we do not have control over the delivery of your package and are dependent on carrier delays, just like you... We hope that your order offers you complete satisfaction. Very nice day to you! Sincerely, The SOSav.Fr Team
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ANTOINE BUIRETTE T.
Rating: 3 out of 5
Changing the battery is rather difficult because the adhesive is very sticky and the small spatula of the tool kit is deformed and broken (very bad quality = Chinese). Fast delivery.
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Response from SOSAV
Hello Antoine, Thank you for your comment and we are sorry to see that this repair did not go as planned :- / We use the same tools in our repair center and given what you describe, obviously the adhesive was not sufficiently softened by the heat, the battery could have been pierced... Fortunately, everything turned out pretty well. If needed, we describe the replacement procedure in this video: https://www.sosav.fr/guides/mobiles/iphone/iphone-6s/batterie/ At 2.47', we indicate that you should heat the back of the device for a maximum of 20 seconds, and start again a few moments later if you feel any resistance. We remain available for any further information and apologize for the inconvenience caused. Have a great day! Sincerely, The SOSav.Fr Team
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André P.
Rating: 4 out of 5
Good value for money, fast delivery
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Marine B.
Rating: 4 out of 5
Attractive price and fast delivery
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Youssef E.
Rating: 4 out of 5
Very good
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delphine T.
Rating: 4 out of 5
I'm very pleased with the delivery of this product. I'm very pleased with the quality of the product and the quality of the service.
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David V.
Rating: 4 out of 5
Fluid and easy to access.
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Sebastien E.
Rating: 3 out of 5
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
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Response from SOSAV
Hi Sebastien, Thanks for your comment :-) The iPhone SE screen disassembly guide (available here https://www.sosav.fr/guides/mobiles/iphone/iphone-se/ecran-complet-assemble/) indicates in step #8 the following information: Use the nylon spatula to disconnect the cable that manages the front camera / secondary microphone / internal speaker & proximity sensor assembly. Please do not hesitate to contact our team for any additional information or if you need assistance! Very nice day to you. Sincerely, The SOSav.Fr Team
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Laurent S.
Rating: 4 out of 5
Order conforms, good delivery tracking
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herve G.
Rating: 4 out of 5
R.A.S
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Bruno R.
Rating: 4 out of 5
I have to say that I am very pleased with the quality of the product and the service I received.
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damien F.
Rating: 4 out of 5
I had ordered several parts including a terroir for mini -sim card for iPhone 6. I had the bad surprise to receive it all twisted. I had to straighten it. Too bad it was not protected like the other parts in a small piece of rigid cardboard.
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cynthia C.
Rating: 4 out of 5
service impeccable
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Carole N.
Rating: 4 out of 5
good transaction
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Thierry P.
Rating: 2 out of 5
The advertised description of the product does not conform to the product delivered. This company must be more precise and above all fair in describing the product it delivers.
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Response from SOSAV
Hello Thierry, We are sorry to see that your order does not offer you complete satisfaction. Here is the information we provide on the product sheet you ordered: Features: Capacity: 4400 mAh Voltage: 10.8- 11 V Number of cells: 6 Reference: VGP-BPS35 Compatibility: Sony Vaio Fit 14E Quality: The Sony BPS 35 battery is an original battery. Our team apologizes if this lacks precision. It seems that you have not yet contacted our team about this battery. We invite you to contact us by e-mail at [email protected] in order to make the point together on this order. Have a nice day! The SOSav.com team
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PHILIPPE M.
Rating: 4 out of 5
ras.
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Rémi G.
Rating: 4 out of 5
Everything matches my expectations except the screen which does not have the same characteristics as the original one (the black is not as black as an apple screen.).
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Alain L.
Rating: 4 out of 5
Material well received in time and hours. Nice Tito. Not the best equipment but sufficient and with a practical pouch. CLEAR
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STEPHANE D.
Rating: 3 out of 5
The item I received was not what I expected. The tutorial misled me.
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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David N.
Rating: 4 out of 5
Responsive after-sales service following a defect on the product received.
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Sven W.
Rating: 4 out of 5
I'm very happy with the site and the delivery. I have to be careful because when you enter your shipping information, the default country is France Outre-Mer and so I had to cancel an order and start over. Apart from that it's great
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danny B.
Rating: 4 out of 5
Lack of a tracking number
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Rkya E.
Rating: 2 out of 5
The connector is bigger than the original one and impossible to solder it on the phone I tried everything to maintain it but it was a failure.I just have to find another charging connector.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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caroline B.
Rating: 4 out of 5
For the moment I have no comments to report, we will see in time
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Cédric T.
Rating: 4 out of 5
Compliant product
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Lucile S.
Rating: 4 out of 5
Quite a comprehensive site with lots of repair tips and tutorials.
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SEGOLENE B.
Rating: 4 out of 5
Good presentation of the whole
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michael V.
Rating: 3 out of 5
Exceeded deadlines
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Response from SOSAV
Hello, thank you for your message :-) You received a reply from our team on November 23rd, and the tracking of your package indicates that it was delivered precisely that day to the address you wanted. Do not hesitate to contact our customer support at [email protected] if you notice any problem with this order. Have a nice day! Sincerely, The SOSav.com Team
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Moussa B.
Rating: 4 out of 5
well
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Christophe B.
Rating: 4 out of 5
Simple order taking / fast delivery / nothing to complain about logistically
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bernard B.
Rating: 4 out of 5
Nothing to say satisfactory delivery.
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Samuel S.
Rating: 2 out of 5
Hello, Orders received in several parts. Parcel and not quite as expected. Several reminders had to be made via FB. The contact on FB is very cordial and responsive. As of today, I still haven't received what is ordered... I hope that the items delivered and not ordered will not be charged via PayPal. Kind regards, and have a nice day, Samuel Sipulante
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Response from SOSAV
Hello Samuel, Thank you for your message :-) The parts of your order are still waiting to be restocked. Do not hesitate to contact our team at the usual address [email protected] if you have any question about this, we will inform you as usual with pleasure. Have a nice day and see you soon! Sincerely, The SOSav Team
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franck N.
Rating: 4 out of 5
speed and seriousness
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philippe R.
Rating: 4 out of 5
first use, very satisfied
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Arnaud V.
Rating: 2 out of 5
The quality of the screen (oneplus 5) is not the same as the original, the colors of the new screen are more bland. The screen does not take into account the gestures screen off. The responsiveness to touch is not as fast as the original.
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Response from SOSAV
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction :-( It seems that you have not yet contacted our team concerning this screen. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] by sending us front and back photos of the screen received: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Alexandre B.
Rating: 4 out of 5
Received in 2 days, as described, but a bit expensive for what it is haha. And for the reassembly a very small plastic part is forgotten (but not serious). I had a screen whose touchscreen did not work, this is solved (well half because I do not know the pin code and at sony impossible to access the recovery so I have the SEUM but it's a subject) thank you sosav for their qwality of their services ;)
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Maxime S.
Rating: 4 out of 5
Part in accordance with my expectations. My device works perfectly now.
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Marie C.
Rating: 4 out of 5
Thank you very much for your kind email. I will be back in a few weeks. Sincerely
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Jean-Luc D.
Rating: 3 out of 5
At the opening of the envelope I found the suction cup partially unusable because deformed (folded edge) and especially the sticker envisaged to stick the battery completely unusable, the protection of the sticky part unstuck and the sticker partially stuck on the pocket of tools..... I thus had to improvise
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Bollotte P.
Rating: 4 out of 5
Perfect
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