Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 2, 3 and 4 stars

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CHRISTOPHE L.
Rating: 4 out of 5
The material provided to change a battery iphone 7 is top, battery and seal. It's the video tutorial that misleads him... When we are told not to force on the left side, it would be good to specify that the phone is held upside down. I screwed up the button pad when I opened it from the wrong side....
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Alexandre P.
Rating: 3 out of 5
The parts are supposedly tested before shipping... Well, the first one I received doesn't work and it was really hard to miss... so not tested before shipping... However, if these ones work, they work correctly! The after-sales service was very responsive and offered me a quick solution. Nevertheless, I think it's a shame to have to waste time because the parts are (apparently) not tested, even though it's written in big letters on their website...
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Louis B.
Rating: 4 out of 5
the ergonomics of the site and the videos are top, BUT the quality of the components supplied is not assured: the after-sales service made no difficulty in sending me back a new connector twice and finally my phone works, but I don't know if the microphone and/or the GSM antenna will last 2-3 years
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Jean-Marc E.
Rating: 2 out of 5
The site is well done but on the liPhone reassembly tutorial there is a step missing and I found myself with an extra screw, forced to reassemble...
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Christina P.
Rating: 4 out of 5
As described
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cedric P.
Rating: 4 out of 5
Quality service
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ARTHUR F.
Rating: 2 out of 5
I am overall very disappointed. No problem with the site which delivered on time but they are careful not to say that the quality of the screen is much lower. I would have preferred to stay with my broken screen. It's a great product. I have lost the colours, which are now very bland and the touch is very bad and clicks next to it all the time. I will never buy their "premium screen" again. It should be pointed out that it is far from the quality of the originals.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can offer you an exchange of the screen? Sincerely, The SOSav team
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philippe P.
Rating: 4 out of 5
well
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Jacques P.
Rating: 4 out of 5
more flexible and resistant glass than the original one
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Philippe P.
Rating: 4 out of 5
Delivered quickly and product conforms.
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Tom V.
Rating: 2 out of 5
Screen much more fragile than the original one, cracked in my pocket after two days. And no return possible.
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Samuel M.
Rating: 2 out of 5
The delay is much longer than usual. This is a big handicap knowing that the screen I ordered had to be replaced with a screen that was completely out of order. I find it a shame not to be warned of this longer delay. However, this is the first problem I have encountered after several orders, the quality is always there. Good luck to all.
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Response from SOSAV
Hello, Thank you for your comment! In case of problem, our customer service is at your disposal! We wish you a good day! Sincerely, The SOSav team
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SAINT-MARC F.
Rating: 4 out of 5
I am very pleased with the quality of the product and the service. Photo sensor ordered to replace the original sensor which with time contained many dust inside, materializing by the presence of multiple black dots on the screen. Alas with the ignition of the mode photograph, this one posts me 4 black points in the higher right quarter of the image. I recommended 2 of them hoping that they do not have the same problem. Still waiting for supply since July 15. SOSAV has taken care of the problem. Thanks
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Jean-Philippe J.
Rating: 2 out of 5
This assembly does not have depth and therefore I lost the facial recognition on my iPhone. Obviously this was not described in the description at all.
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Response from SOSAV
Hello, Thank you for your comment! If you have any problems, please contact our customer service. The address is [email protected] Sincerely, The SOSav team
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Bruno R.
Rating: 4 out of 5
I have nothing more to say
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dominique B.
Rating: 2 out of 5
The return should be free.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Philippe P.
Rating: 4 out of 5
Errors concerning the parts received, which were not in accordance with the order, which were dealt with efficiently. To be recommended.
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frederic Z.
Rating: 4 out of 5
I've been using it for a while now and I'm very happy with it. The tutorial is very clear and practical
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pierre-alain W.
Rating: 4 out of 5
The different parts I ordered are of very good quality and I am very satisfied. I will order again when I need it.
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Hugo B.
Rating: 4 out of 5
Well
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David B.
Rating: 3 out of 5
Clear website, good product descriptions. The tutorials are easily accessible, but the preparation service was not able to process my order correctly on two occasions. Fortunately the after-sales service is very responsive and informs you quickly on the progress of the order. Rigour and patience are necessary.
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Redouane K.
Rating: 2 out of 5
Attention very fragile quality disappointing
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Response from SOSAV
Hello, Thank you for your review! If you have any problems, please contact our customer service at [email protected]. Sincerely, The SOSav team
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jean loup D.
Rating: 4 out of 5
easy search RAS
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Lionel D.
Rating: 3 out of 5
I am very pleased with the products but a little disappointed with this latest order where after 2 months of waiting I am asked to pay 4 euros more because the delivery which was expected in simple letter must be done in colissimo...
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Aurelie R.
Rating: 3 out of 5
The screen was not top level brightness I think not solid enough because despite the protection it is still broken...
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Pascal S.
Rating: 2 out of 5
Product conforms but big delay of delivery and no information on this delay
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Mizaque I.
Rating: 4 out of 5
TRE bienz
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guillaume D.
Rating: 3 out of 5
This is not the first time I've ordered from SOSAV, but it's the first time I've been really dissatisfied. I ordered 1 time, received the wrong part, contacted SAV, reshipped the same part as the first one, contacted SAV again, went through the technical expertise again and a 3rd time the same part... It was a sticker to stick the LCD on the chassis of my wife's cell phone, today her LCD is out of order, I have the right to 10% discount on my next order it could have been nice but now I still do not have the right sticker and I have to recommend an LCD because by moving on the chassis it cracked, the touch does not work, in short out of order! So the next time will be without me!
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Pierre G.
Rating: 4 out of 5
Delivery ok but the seal was damaged in the packaging and was replaced very well
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global S.
Rating: 2 out of 5
non-compliant ecran
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Blandine B.
Rating: 4 out of 5
I am delighted with the site
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Poulain J.
Rating: 4 out of 5
fast and well-packaged delivery, conforms to
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pamela F.
Rating: 4 out of 5
Satisfied
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BERTRAND M.
Rating: 4 out of 5
part corresponding to the order. Package delivered damaged but part intact. Easy part exchange although the return is at our expense as is the delivery.
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Olivier F.
Rating: 4 out of 5
Nickel
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Luc D.
Rating: 4 out of 5
no problem
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Sylvain T.
Rating: 4 out of 5
Yes, satisfied with the order
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Christian C.
Rating: 4 out of 5
Everything is perfect, no other comments. Thank you
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Pierre R.
Rating: 2 out of 5
I had a late arrival and reordered due to several problems. Finally I had my iPad repaired in a shop for a hundred euros. I have a touchscreen in stock! Thankfully your after sales service is responsive and cooperative.
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Response from SOSAV
Hello, Thank you for sharing your experience, however your rating does not really reflect the experience you had on our website :-(
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loic L.
Rating: 4 out of 5
Still nothing to complain about
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