Customer reviews of SOSAV

G

Gobert A.

Rating: 3 out of 5

Published on 29/12/2023 à 13h33 following a purchase from 11/12/2023

Mitigated, expensive site

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T

Thomas K.

Rating: 3 out of 5

Published on 28/12/2023 à 12h28 following a purchase from 18/12/2023

The joystick works, but in the universal kit the size of the three-headed screwdriver does not correspond to the size of the switch screws, and the screw heads are destroyed.

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P

Philippe O.

Rating: 3 out of 5

Published on 27/12/2023 à 08h07 following a purchase from 31/10/2023

cde chassis/screen redmi note 8 pro, replacement ok. Except for the proximity sensor, inoperative, the screen flashes when using the phone. In fact, on the chassis, instead of 3 small holes, there are only 2. That's a shame, so dismantle the proximity sensor and no more flashing, but no screen shutdown near the cheek when making a phone call.

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Response from SOSAV Published on 03/01/2024

Hello,
Thank you for your feedback.
I invite you to make the soap request directly on the website in order to launch the exchange procedure. All our parts are guaranteed, so don't hesitate.
Best regards Etienne.

F

François-Xavier D.

Rating: 4 out of 5

Published on 26/12/2023 à 21h08 following a purchase from 17/12/2023

delivery as ordered

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M

martial L.

Rating: 4 out of 5

Published on 21/12/2023 à 06h29 following a purchase from 11/12/2023

Very good Fast No fuss

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Patrick D.

Rating: 4 out of 5

Published on 19/12/2023 à 17h16 following a purchase from 12/12/2023

Good service

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BRUNO G.

Rating: 4 out of 5

Published on 18/12/2023 à 18h32 following a purchase from 09/12/2023

Delivery respected. RAS

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H

Hippolyte V.

Rating: 3 out of 5

Published on 16/12/2023 à 18h37 following a purchase from 05/12/2023

the package did not fully correspond to the description

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Peter H.

Rating: 3 out of 5

Published on 15/12/2023 à 20h36 following a purchase from 26/11/2023

correct delivery, but I find it strange that the battery has already lost 5% of its capacity after 10 days

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PAUL D.

Rating: 4 out of 5

Published on 13/12/2023 à 08h46 following a purchase from 04/12/2023

Very long delivery time.

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christine P.

Rating: 4 out of 5

Published on 08/12/2023 à 19h39 following a purchase from 27/11/2023

Less good quality than the original screen but tb on conformity and shipping.

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Alain L.

Rating: 3 out of 5

Published on 08/12/2023 à 13h12 following a purchase from 01/12/2023

Difficulties at the beginning to have access to my account and to validate the delivery, but after rectification of your share, return to the normal one.

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sebastien H.

Rating: 4 out of 5

Published on 07/12/2023 à 17h03 following a purchase from 21/11/2023

Fast delivery and corresponds well to the expected products. The only downside is that I've sent two emails in a week to the customer service department and still haven't heard anything back, which isn't very professional.

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B

Benoît B.

Rating: 4 out of 5

Published on 05/12/2023 à 05h09 following a purchase from 24/11/2023

Lack of precision on replacement tips and tutorials, but everything else is perfect. I recommend

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M

Maxence G.

Rating: 4 out of 5

Published on 28/11/2023 à 09h03 following a purchase from 20/11/2023

Perfect, only 1 of the screwdrivers was damaged and unusable. However, it was not useful for my task.

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Hanna T.

Rating: 4 out of 5

Published on 27/11/2023 à 16h49 following a purchase from 19/11/2023

Perfect tools, but not color-coded like a video.

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D

David C.

Rating: 2 out of 5

Published on 25/11/2023 à 15h21 following a purchase from 08/11/2023

Items (screen and battery) described as original, but which are not.

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Response from SOSAV Published on 30/11/2023

Hello,
You took iPhone parts, we don't sell original parts on this. It's compatible by default. Under no circumstances do we indicate on the site that it is an original product.
Yours faithfully

G

gilles C.

Rating: 3 out of 5

Published on 22/11/2023 à 14h18 following a purchase from 09/11/2023

the suction cup in the kit is twisted and ... unusable, doesn't stick at all, the plastic of the instruments is too soft, I had to use my own tools... the part itself works

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Yoann K.

Rating: 4 out of 5

Published on 15/11/2023 à 12h52 following a purchase from 08/11/2023

Fast delivery, everything received nickel, just the spatula is a little fragile, it broke directly 😭.

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N

Nicolas L.

Rating: 3 out of 5

Published on 10/11/2023 à 05h51 following a purchase from 02/11/2023

I ordered and paid for my order but it had not been sent. I had to make a complaint on the website.

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F

Fred G.

Rating: 3 out of 5

Published on 09/11/2023 à 12h05 following a purchase from 01/11/2023

Battery as described but poor quality tool kit, the pentalobe screwdriver was deformed the first time it was loosened, forcing me to go and buy a kit from Leroy Merlin (Tivoly kit) to change the battery on my daughter's iPhone.

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J

jean-francois W.

Rating: 4 out of 5

Published on 04/11/2023 à 10h54 following a purchase from 26/10/2023

deadline and compliance ok but packaging limited

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J

Jérémy C.

Rating: 2 out of 5

Published on 24/10/2023 à 09h09 following a purchase from 16/10/2023

Original battery replaced, barely 10 hours autonomy without intensive use. Doesn't make you want to repair... Regarding the site, shipping is fast and accurate.

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Response from SOSAV Published on 24/10/2023

Hello,
In this case I invite you to make the request of sav on the site.
The product is guaranteed for 2 years.
Best regards.

A

Adel K.

Rating: 2 out of 5

Published on 23/10/2023 à 17h53 following a purchase from 28/09/2023

not sturdy enough, kit items are curly after repair, still a useful kit

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Response from SOSAV Published on 24/10/2023

Hello,
In this case, I invite you to make a request directly on the website in order to launch the exchange procedure.
Best regards.

L

Louis V.

Rating: 3 out of 5

Published on 21/10/2023 à 10h53 following a purchase from 14/03/2022

I received half my coli

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M

Mickaël A.

Rating: 2 out of 5

Published on 12/10/2023 à 12h08 following a purchase from 04/10/2023

Hello, unfortunately I never managed to divide the first two vices of my Iphone X in order to open it and change the screen... Right from the start, there was a gap between the screwdriver supplied and the vices...

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Response from SOSAV Published on 19/10/2023

Hello,
Then please contact us. We are available to help you.
Best regards Etienne.

R

Roland L.

Rating: 4 out of 5

Published on 09/10/2023 à 11h01 following a purchase from 30/09/2023

Super

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Pauline B.

Rating: 4 out of 5

Published on 26/09/2023 à 13h19 following a purchase from 18/09/2023

I also ordered a repair kit with screwdrivers. Unfortunately, the star-shaped screwdriver used to remove the IPhone's external screws was too large and I couldn't remove the screws with it.

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nicolas L.

Rating: 2 out of 5

Published on 18/09/2023 à 11h49 following a purchase from 10/09/2023

Delivery OK. However, the product doesn't look like it does in the installation video and, as a result, installation is much more complicated than shown (with a failed result as far as I'm concerned).

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arnaud T.

Rating: 3 out of 5

Published on 14/09/2023 à 05h11 following a purchase from 06/09/2023

Fast delivery. I ordered an Iphone battery but the stickers didn't come with it. Too bad the site doesn't remind me.

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Jonathan B.

Rating: 4 out of 5

Published on 08/09/2023 à 12h12 following a purchase from 31/08/2023

Very good parcel received quickly, complete video guide. My phone is fixed.

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Nicolas D.

Rating: 3 out of 5

Published on 05/09/2023 à 11h21 following a purchase from 29/08/2023

The plastic support for the brightness sensor was missing (plastic part between the screen and the sensors). I had to dismantle it on the old screen at the risk of damaging it. But it's a replacement, I'm aware that it's not the same as the original.

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F

Fabienne P.

Rating: 4 out of 5

Published on 31/08/2023 à 10h47 following a purchase from 23/08/2023

Everything was perfect. I was able to repair my iPhone 8 (battery and screen) with the materials provided and the tutorials. Everything works.

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B

Benjamin D.

Rating: 4 out of 5

Published on 28/08/2023 à 12h31 following a purchase from 14/08/2023

Just about perfect. The site told me everything I needed to replace the battery and back cover of my smartphone. I "only" put 4 stars for 2 reasons: - either it wasn't indicated, or not clearly enough, but I was missing a tool (squeegee) to order for my repair. Nothing critical, I was able to do without it. - It's not explicitly stated on the site that the hull and battery already had ready-to-use adhesives. So I ordered some for nothing. What a shame.

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Geneviève M.

Rating: 3 out of 5

Published on 23/08/2023 à 04h45 following a purchase from 17/07/2023

Fast, accurate delivery

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Noah B.

Rating: 3 out of 5

Published on 14/08/2023 à 14h14 following a purchase from 05/08/2023

Order placed on Saturday evening with chronopost express delivery option before 1pm the next day. On Sunday no parcel, no e-mail, received 2 days later. You could have specified that you don't take care of orders on Sundays, that would have saved me an extra 10€.

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Response from SOSAV Published on 17/08/2023

Salve,
Non lavoriamo la domenica e nemmeno il cronopost, come può immaginare... È indicato direttamente sul sito.
Cordiali saluti Etienne.

H

hugues L.

Rating: 3 out of 5

Published on 12/08/2023 à 00h15 following a purchase from 19/06/2023

Hello, I received the item, quickly, in good condition, but unfortunately, it was the top microphone, to speak, that I needed!!! Error!!! And in, you do not have it in stock and impossible to find it on the net!!! :((((

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Emanuel T.

Rating: 3 out of 5

Published on 08/08/2023 à 15h59 following a purchase from 28/07/2023

Screen received on time but very disappointed that no tools were supplied.

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Response from SOSAV Published on 17/08/2023

Salve,
Gli strumenti sono sempre un'opzione a destra del pezzo di ricambio.
Cordiali saluti.

P

Philippe P.

Rating: 4 out of 5

Published on 03/08/2023 à 07h03 following a purchase from 26/07/2023

After receiving my part for my phone. It was defective. I called the after-sales service, after explaining my problem. I received my new part 2 days later. Thank you for your reactivity.

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Stefano C.

Rating: 4 out of 5

Published on 01/08/2023 à 18h12 following a purchase from 09/05/2023

Quality products. Too bad for the heating pouch, which comes without a user manual.

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