Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 2, 3 and 4 stars

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E
Emmanuel B.
Rating: 4 out of 5
following a purchase from 06/12/2022
I have never been disappointed with sosav. I ordered an OEM glass for an iPhone 8 Plus. Didn't have time to mount it so I don't know if it's functional. Nevertheless I will have just one aesthetic remark. The glass I received was full of fingerprints. I know they are not new glass since you are reassembling oem screens with glass but a wipe down would have been nice. I hope this helps you improve your services.
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Laura A.
Rating: 4 out of 5
following a purchase from 07/12/2022
Universal tool kit that breaks as soon as the repair begins. I do not recommend this kit.
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thibault F.
Rating: 4 out of 5
following a purchase from 03/12/2022
Products conform, the delivery was a little longer than expected 5 days instead of 2. Otherwise everything is ok
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Damien H.
Rating: 2 out of 5
following a purchase from 03/12/2022
Parts not recognized on iPhone 11 (screen, battery, charging cradle) error message in device settings
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Response from SOSAV
Salve,
Tutto ciò è "normale" in quanto è bloccato da Apple. Ciò non influisce sul funzionamento del telefono.
Sono sicuro che andrà bene.
J
Jose Joaquim A.
Rating: 4 out of 5
following a purchase from 29/11/2022
Received on time! the product works very well, however the screwdriver kit is very weak, the tip of the red is broken in the head of the screw so problem at the beginning of disassembly. I was able to unscrew with another screwdriver that a friend lent me. the screen works well.
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Henri M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Delivery time departure/arrival 6 days. Is the post office ?
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Response from SOSAV
Salve,
Sì, c'è stato un ritardo all'ufficio postale. Mi dispiace per questo.
Mi dispiace per questo.
M
Marion B.
Rating: 4 out of 5
following a purchase from 26/11/2022
Thank you
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Catherine M.
Rating: 4 out of 5
following a purchase from 26/11/2022
Very good
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Guy V.
Rating: 4 out of 5
following a purchase from 24/11/2022
Before a screw on the order, I want to say that I especially appreciated the tutorial that allowed me to get started and... succeed. Thank you. For the ordered material, it's all good; good description in the catalog, conformity of the delivery to the order, short and respected deadline. It's just to avoid hurting the Stade Toulousain that I don't give 5 stars to a maritime.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 24/11/2022
Nothing to say
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Stéphane P.
Rating: 4 out of 5
following a purchase from 23/11/2022
Good quality parts, not too complex to change with the tutorials on the site. Too bad there were no stickers for the battery.
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Moustapha C.
Rating: 4 out of 5
following a purchase from 23/11/2022
Serious and fast, I highly recommend ☺️☺️☺️
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Aurélien D.
Rating: 4 out of 5
following a purchase from 22/11/2022
But why send a useless, unsolicited gift that will end up in the trash? It is totally contrary to the field you are positioned on: you advocate repair, for me that means saving resources, and there PAN you send a Chinese gadget that will in some cases be thrown away ...
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GREGORY P.
Rating: 2 out of 5
following a purchase from 21/11/2022
OLED screen quality very average, in any case not the same color, fluidity as the original Apple, and especially for my iphone XS, not the same screen, at the level of brightness sensor, earphone, lack of plastic support that I had to recover from my old, but the new screen is not the same, so the phone is not very well fitted, poor waterproof. Beyond that, it takes patience, and the new screen works but disappointed with the promised quality and the standard exchange
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo nessuna mail o chiamata al riguardo. Senza questo dato non possiamo sapere se avete un problema con un pezzo. Vi invito quindi a fare una richiesta sul sito web per avviare la procedura di scambio.
Cordiali saluti Etienne.
F
Frédéric H.
Rating: 3 out of 5
following a purchase from 19/11/2022
Kit sold, my received only the battery without the double face....
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Jean B.
Rating: 4 out of 5
following a purchase from 16/11/2022
Perfect from order to delivery. To be recommended!
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isabelle C.
Rating: 4 out of 5
following a purchase from 15/11/2022
quick order receipt
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Quentin D.
Rating: 2 out of 5
following a purchase from 11/11/2022
Article received quickly, but the iPhone reacts very badly to it: restart in loop and there is no charge of the battery in spite of the fact that the charger is recognized by the phone
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Response from SOSAV
Salve,
In questo caso vi invito a contattarci tramite il sito web per capire perché e come. I prodotti sono garantiti, quindi non esitate.
Cordiali saluti Etienne.
M
Marc Z.
Rating: 4 out of 5
following a purchase from 13/11/2022
Delivery impeccable, I remove however a star because the description of the article was not complete (the battery is not provided with the double face of origin like the others) it was necessary to improvise
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Karl D.
Rating: 3 out of 5
following a purchase from 08/11/2022
Disappointed because when peeling the film from the support one of the 2 protections remained stuck on the support so at the installation I did not understand why only one film of protection was present. Catastrophic result....because I tried in vain to remove a film that was not present. ...
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Response from SOSAV
Salve,
Vi invito a fare la richiesta di scambio direttamente sul sito web. È possibile effettuare una nuova spedizione.
Grazie.
Grazie.
T
Thomas M.
Rating: 3 out of 5
following a purchase from 07/11/2022
The delivery was made on time, product meets my expectations. Only downside, I thought that the seal would be provided with the screen but no.. Result obliged to make a new order and to pay shipping costs in addition ... Too bad.
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Cyril H.
Rating: 4 out of 5
following a purchase from 06/11/2022
Too bad the charging module isn't just right. I had to trim the PCB a bit to make it fit properly with the Samsung Galaxy A10 ergos.
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Philippe F.
Rating: 3 out of 5
following a purchase from 03/11/2022
Quick reception but the repair kit is not complete because you have to buy the isesamo without which you break the screen (try to remove it by another way). Moreover it takes more than half an hour and the various screwdrivers do not correspond to the tutorials on the site (colors). Also not as easy to remove the old battery (the stickers crack before the complete removal) and a little dangerous operation too. In short, after having ordered the isesamo and a new screen, the operation is still successful but I will not risk it again. And I don't think I'll ever buy an iPhone again either but that's another subject.
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Jean-Robert F.
Rating: 3 out of 5
following a purchase from 02/11/2022
Screen received unofficial. I am informed that the mobile phone is too old. Ok but update the proposed products to avoid misunderstandings. Refund of half the purchase price + small gift received as a commercial gesture.
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Gaelle D.
Rating: 2 out of 5
following a purchase from 01/11/2022
Very disappointed, already made orders but this one catastrophic, suction cup in the tool kit that does not stick, and seal for phone that remained stuck and could not be used for waterproofing the phone!
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Response from SOSAV
Salve,
La ventosa è stata sostituita dal servizio di assistenza. Per il sigillo non ci avete informato. Vi invito a fare una richiesta di assistenza sul sito in modo da poter fare ciò che è necessario. Siamo facilmente raggiungibili.
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Nabil E.
Rating: 4 out of 5
following a purchase from 02/11/2022
The package is a mess, lack of information and details especially when ordering parts for different iPhones. Sincerely.
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Matthieu S.
Rating: 2 out of 5
following a purchase from 23/10/2022
The video says we must have an adhesive, which I forgot and then recommended before I realized that the adhesive is included on the original shell...quite a bit of time and money wasted...
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pascal C.
Rating: 4 out of 5
following a purchase from 23/10/2022
Order received and compliant . Thank you for the tuto that allowed me to exchange the vibrator of my J5 2016
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cyril C.
Rating: 4 out of 5
following a purchase from 19/10/2022
Very good
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Hibert X.
Rating: 4 out of 5
following a purchase from 18/10/2022
Your site is very good and clear for the search. Of a product or part of a model. Just one thing for the tracking we just shipped the package but where it is located you did not specify during the journey and when it is in the box I did not receive a message
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Vialard M.
Rating: 4 out of 5
following a purchase from 14/10/2022
Everything was good except for the repair of the suction cup Ventoux is not so a little complicated to remove the screen otherwise everything was perfect I recommend
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Marcel C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Products available and less expensive than on Amazon Demonstration video accurate and very useful
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Dylan D.
Rating: 4 out of 5
following a purchase from 10/10/2022
I am very pleased with my first order from SOSAV. It went very well and I recommend it to you.
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Michael M.
Rating: 4 out of 5
following a purchase from 08/10/2022
Well
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Francoise D.
Rating: 4 out of 5
following a purchase from 08/10/2022
satisfied
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David A.
Rating: 4 out of 5
following a purchase from 05/10/2022
Compliant, fast ... correct price
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FREDERIC L.
Rating: 4 out of 5
following a purchase from 06/10/2022
Very good
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Lefranc M.
Rating: 4 out of 5
following a purchase from 03/10/2022
Delivery and order in conformity
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THUC LONG D.
Rating: 4 out of 5
following a purchase from 03/10/2022
Apart from the packaging of the article to review otherwise everything is perfect
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 02/10/2022
Package received quickly. The tutorial is well done for changing an iPhone battery. I put 4 stars because I have the impression that the battery although new does not hold the load as much as the original one at the beginning. But this may be due to the phone.
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