Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Order error, (my fault! part for iphone SE and not, iphone 12?), I am left with this on my hands ... Did not find return procedure!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Abdel B.
Rating: 2 out of 5
following a purchase from 11/03/2026
Products conforming to the order, original battery and works very well after installation. However, I am disappointed with the delivery. I paid for express delivery the next day (it was urgent) and I received the order more than a week later!!!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christine G.
Rating: 3 out of 5
following a purchase from 18/01/2026
I am not sure about the "original" version of the battery. Too bad
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Antonio T.
Rating: 2 out of 5
following a purchase from 26/01/2026
The received product did not match the ordered product, but by modifying it I was able to use it. Fortunately
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Denis G.
Rating: 3 out of 5
following a purchase from 27/12/2025
the delivery was delayed, but I received the right piece so everything is fine
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Gillles G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Since yesterday I have been trying to reach customer service because I made a mistake in my purchase and I would like to exchange it. But I have no response either by phone or by chat
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Response from SOSAV
Hello,
We have responded to each of your emails.
The order has been refunded.
Best regards, Pierre.
F
Florian D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Defective part, no response from customer service
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Morgan P.
Rating: 2 out of 5
following a purchase from 01/11/2025
Received quickly and well packaged. Unfortunately, the part differs from the original part (camera lens) as the original optics are bluish on the inside which makes them opaque, whereas the optics from SOSAV are more transparent, making the camera more visible. Having only changed one lens, this is quite striking.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
MICHEL T.
Rating: 3 out of 5
following a purchase from 28/10/2025
It's a shame that Colissimo is 4 days late
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
benjamin L.
Rating: 3 out of 5
following a purchase from 02/08/2025
Hello, the battery just failed. That's not much usage time...
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J
jimmy R.
Rating: 2 out of 5
following a purchase from 18/10/2025
Order a power cable for iPhone 14, this one doesn't work? I ordered another one on Amazon to be sure and the one from Amazon works.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
JEAN-YVES B.
Rating: 2 out of 5
following a purchase from 13/10/2025
Kit number 1 with the picks is not enough to open the tablet. You need to inform users that the tool I had to order additionally is required...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
florent R.
Rating: 3 out of 5
following a purchase from 01/10/2025
Screen impeccable, but the battery adhesive / phone closure joint was missing
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gérard L.
Rating: 3 out of 5
following a purchase from 24/09/2025
I couldn't fix my phone despite 2 installations. However, I got answers to my questions from the website
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J
Jean-Marc B.
Rating: 2 out of 5
following a purchase from 23/08/2025
If the order and transport of the original IPHONE battery went very well, the battery is not recognized by the phone and its IOS as an original APPLE battery.
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J
Jules J.
Rating: 2 out of 5
following a purchase from 30/08/2025
Purchase of a screen + back cover compatible with my phone. Fast shipping but "compatible" product of mediocre quality, cage seal that does not stick and lens of the phone's camera the same.
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Michaëla B.
Rating: 2 out of 5
following a purchase from 13/08/2025
If there is a refund or exchange, I will put more... to be seen
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Response from SOSAV
Hello Michaëla,
Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.
Best regards,
The SOSAV team.
G
Gilles B.
Rating: 3 out of 5
following a purchase from 25/07/2025
The solvent does not work.
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E
eric F.
Rating: 3 out of 5
following a purchase from 31/07/2025
Moderately satisfied with the quality of the case and appearance too different from the original Apple. The battery is too low-end compared to the price; the same on other sites is easily two to three times cheaper.
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Odin M.
Rating: 2 out of 5
following a purchase from 27/07/2025
The tools did not match the screws and the tutorials, 1st shipment received with damaged sealing gasket
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Response from SOSAV
Hello Odin,
Thank you for your feedback. We are sorry to hear that your experience with SOSAV did not meet your expectations. Your comments are valuable and help us improve our services. We will look into the issues you encountered regarding the tools and the sealing gasket. Please do not hesitate to contact us directly to resolve this situation and ensure your satisfaction.
Best regards,
The SOSAV team
A
Amine M.
Rating: 2 out of 5
following a purchase from 07/07/2025
I ordered an iPhone 14 screen, and the quality of the screen is mediocre while I ordered a screen for 60€ of basic quality. The screen that displays the time is half, etc
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Mathieu B.
Rating: 3 out of 5
following a purchase from 23/06/2025
OLED screen supposedly of better quality than a basic screen on iPhone X, but when I compare it to one I bought from a competitor for half the price, the quality is largely equivalent... anyway, I expected better color rendering and clarity at this price... a bit disappointed with this purchase. Fast and careful shipping, nothing to complain about.
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THIERRY C.
Rating: 3 out of 5
following a purchase from 29/05/2025
The received part does not conform to the original one.
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D
Damien C.
Rating: 3 out of 5
following a purchase from 24/05/2025
Battery not recognized by my phone, yet displayed as OEM.
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Grégoire T.
Rating: 3 out of 5
following a purchase from 12/05/2025
Very responsive service but not flexible, impossible to modify an order.
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jean jacques M.
Rating: 2 out of 5
following a purchase from 17/04/2025
Having followed your tutorial well! With the right tools! The motherboard battery connection has been broken!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Dominique B.
Rating: 2 out of 5
following a purchase from 07/04/2025
Hello, for now I unfortunately cannot give a favorable opinion. I had ordered tools and parts for telephony but unfortunately the main part is missing from the pieces they sent me. I will check with the site for recourse and for them to send me the correct parts. When you order a speaker for a P20 lite and this board is missing the speaker when it was essential for it to be there. Best regards.
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V
Vincent N.
Rating: 3 out of 5
following a purchase from 17/03/2025
Fast shipping. Careful packaging. Defective part: battery
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Mahe G.
Rating: 2 out of 5
following a purchase from 05/03/2025
I was not notified of the arrival of the package and the seals ordered were not well protected.
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M
Matteo D.
Rating: 2 out of 5
following a purchase from 28/02/2025
I did not receive any delivery tracking and I was delivered 9 days after ordering without any message about the package being delivered; I could have waited a long time...
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Y
Youssouf S.
Rating: 3 out of 5
following a purchase from 21/02/2025
Well received the speaker for the iPhone 13.
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D
Daniel F.
Rating: 3 out of 5
following a purchase from 10/02/2025
Not very fast shipping, parts do not match the modern Mac 2010, and the Tork screwdriver offered with the purchase does not fit; I struggled to complete the installation.
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N
Nicolas B.
Rating: 3 out of 5
following a purchase from 03/02/2025
Scratched screen under the plastic protection. Invisible before installation, scratches discovered after reassembling the phone, when removing the protective film. What a shame.
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W
Walid B.
Rating: 3 out of 5
following a purchase from 22/01/2025
.
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F
Florent S.
Rating: 3 out of 5
following a purchase from 02/01/2025
After installing the new battery, the battery percentage display remained at 1% despite several unsuccessful recharging attempts. The phone shut down unexpectedly every 2 min. This lasted about half a day. After resetting the iPhone several times, the battery charge increased from 1 to 25%. It's been working ever since. Hopefully I won't have any unpleasant surprises in the future.
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M
Maxime V.
Rating: 2 out of 5
following a purchase from 21/12/2024
2 pieces ordered. An error on both. No commercial gesture .
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
I
ismael G.
Rating: 3 out of 5
following a purchase from 30/11/2024
it's a pity that the double faces for the battery are not included, so I don't know how I'm going to stick it on.
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Andre V.
Rating: 3 out of 5
following a purchase from 01/12/2024
Some items had an expiry date of 2020...
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M
Melanie S.
Rating: 3 out of 5
following a purchase from 25/11/2024
Despite sending the wrong screen, received the right one very quickly, too bad there was no glue with the screen.
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Sebastien L.
Rating: 2 out of 5
following a purchase from 11/11/2024
Black border on the sides of the screen, does not match the screen I had before (although it says iPhone X too).
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
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