Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 2 and 3 stars

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Anonymous A.
Rating: 2 out of 5
Sending error. A white screen instead of a black screen. 1 week lost.
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Anonymous A.
Rating: 3 out of 5
too long for delivery
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Anonymous A.
Rating: 2 out of 5
Non-original parts, loss of functionality of the connected pocket... Missing components on the board compared to the original
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Anonymous A.
Rating: 2 out of 5
The delivery and the quality of the screen are irreproachable. I'm not sure if it's a good one or not, but I'm not sure if it's a good one, and I'm not sure if it's a good one or not. It would be honest to specify it in the technical description.
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Response from SOSAV
Hi Stephane, Thank you for taking the time to share your review. Replacing the iPhone 6 screen has no impact on the Touch ID functionality. This functionality is indeed controlled by your home button and the home extension cable that runs along the metal plate. You have recovered these elements on your old screen, it can not be related to the new screen. We invite you to check the state and connection of the tablecloths of your home button and its extension, one of them has either been damaged or has been incorrectly connected. We remain at your disposal at [email protected] if you need more information. The SOSav team
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Anonymous A.
Rating: 3 out of 5
Order and material received without any problem. Repair material not solid (screwdriver of poor quality). Electronic equipment to be replaced is well made and functional. The description of the repair actions is not good, especially with necessary actions not described and unnecessary actions described that made me make mistakes that led to the loss of the equipment during the repair. Too bad. Good site but to be followed with caution.
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Anonymous A.
Rating: 2 out of 5
Poor packaging and delivery.
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Anonymous A.
Rating: 3 out of 5
Sorry SOSAV. So far, the service has always been correct. I'm very happy with the service and the quality of the product, and I'm very happy with the quality of the product. I'm very happy with the service and the quality of the product, and I'm very pleased with the service. I have to say that I am very pleased with the service and the quality of the product. For the damaged package: -2 stars ?
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Anonymous A.
Rating: 3 out of 5
I was quite disappointed with my order, I was expecting more support.
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Anonymous A.
Rating: 3 out of 5
Ordered a charging connector with microphone, received without the microphone. So 3/5. Otherwise the tuto assembly disassembly 5/5. Sincerely
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Response from SOSAV
Hello Bernard, Thank you for taking the time to share your review. You have received a Galaxy S7 charging connector + microphone: https://www.sosav.fr/store/galaxy-s7/9977-connecteur-de-charge-galaxy-s7.html Indeed, the microphone is an integral part of the charging connector, it is already mounted and soldered. It is the small square that is just next to the charger plug. We remain at your disposal and wish you a good day. The SOSav team
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Anonymous A.
Rating: 2 out of 5
They only showed part of my order (without telling me) even though everything was noted as available.
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Anonymous A.
Rating: 3 out of 5
video very practical to replace a part without being an expert! On the other hand, the internal speaker that I ordered does not work very well... I found the tone (that I did not have at all before) but the sound is very weak even at the Max volume so I am disappointed!
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Response from SOSAV
Hi Estelle, Thank you for taking the time to share your opinion. IF the part is correctly installed, please feel free to contact our support at [email protected] for a return or exchange, all our parts are guaranteed. Wishing you a good day. The SOSav team
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Anonymous A.
Rating: 3 out of 5
I'm not sure if I'm going to be able to use it, but I'm not sure if I'm going to be able to use it at all.
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Anonymous A.
Rating: 3 out of 5
I followed the tutorial and the part with the earpiece was missing. On Sony Xperia ? compact
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Anonymous A.
Rating: 3 out of 5
The site is perfect, the search for products is perfect, the order is perfect, but at the reception 1 error on 2 products ordered. The service was fast, I would add a half star for that if I could
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Anonymous A.
Rating: 3 out of 5
The product is not what I wanted.
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Anonymous A.
Rating: 2 out of 5
Fast delivery but product does not match the original battery
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Anonymous A.
Rating: 2 out of 5
On the site, products falsely presented as available.
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Anonymous A.
Rating: 3 out of 5
My home button is missing a connector so I can't use it anymore
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Anonymous A.
Rating: 3 out of 5
I am moderately satisfied with the product. It does not hold the charge like the original battery. It is therefore expensive for the result.
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Anonymous A.
Rating: 3 out of 5
I ordered a rear window and a photo camera window for my S7. On the website, a rear window sticker is recommended with the purchase to complete the repair. However, my rear window arrived with a sticker already placed. So I paid 8 euros for a useless sticker (sent in duplicate). The tuto for the replacement of the camera glass is a bit light too, fortunately there are other tutorials on the net. For the rest RAS, fast delivery and ordering process quite fluid.
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Anonymous A.
Rating: 3 out of 5
I am satisfied with all the material except the spatula which broke at the first use which is not normal for a phone repair kit.
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Anonymous A.
Rating: 3 out of 5
The room was not in perfect condition, not much thermal paste either.
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Anonymous A.
Rating: 3 out of 5
I had a lot of trouble getting a quote but otherwise everything went well, very fast delivery
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Anonymous A.
Rating: 3 out of 5
spare parts available quite quickly and tutorials describing the sequence of operations rather well designed, but a perfectible customer service: to get the replacement of a screen received defective (found when powering up) it took 2 reminders and 2 weeks of waiting ...
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Response from SOSAV
Hello Marc, Thank you for taking the time to share your opinion. After checking, you contacted us on 03/05 at 11:44, we answered you the same day at 11:55. We were then waiting for your reply, which we received on 10/05 at 16:06, we also replied to you the same day at 16:16. A new screen was then sent to you the same day we received your package. We do our utmost to be reactive, which was the case during the processing of your file by our after-sales service. We wish you a good day and once again apologize for this delay. The SOSav team
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Anonymous A.
Rating: 3 out of 5
After a first sending of a defective HP (apparently not new because it had no inscription, unlike the 2nd), the SAV was very responsive: after asking me a photo front and back of the part received defective (I did not understand very well why) I was quickly sent a HP that works perfectly. There is one downside, which is why I'm only giving 3 stars: having had to dismantle my phone several times instead of just once, due to the first product being out of order, the front cover (the one on which the screen is fixed) cracked. It's a shame, especially since it was replaced only 6 months ago. NB: I used the photo tutorial proposed by the site: it is well done, very clear.
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Anonymous A.
Rating: 2 out of 5
Hello, I give this note because your website makes you believe that you can buy certain products and it is false. I was delivered 2 times, 2 bad products only to be informed by SMS that I would not be delivered, of course once the products were returned. I lost 3 weeks! See 1 month the time to make a new purchase. So yes I am very disappointed. I was not even compensated. I will not fail to talk about it around me. Cdt
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Anonymous A.
Rating: 3 out of 5
Deliver quickly but wrong parts and the desired one not in stock
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Anonymous A.
Rating: 2 out of 5
bad product received, 2 times in a row.
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Anonymous A.
Rating: 3 out of 5
The part received is defective! Quickly taken care of with a request for reimbursement made.
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Anonymous A.
Rating: 3 out of 5
Not enough technical details
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Anonymous A.
Rating: 3 out of 5
ok service rapide
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Anonymous A.
Rating: 3 out of 5
The screen is of very good quality but not of the requested colour
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Anonymous A.
Rating: 3 out of 5
Not completely satisfactory
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Anonymous A.
Rating: 3 out of 5
Average, a decent experience but some services need improvement.
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Anonymous A.
Rating: 3 out of 5
Some items are imposed as a package in the purchase. Medium quality parts
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Anonymous A.
Rating: 3 out of 5
The part I ordered does not work.
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Anonymous A.
Rating: 3 out of 5
Average because there were no stickers to stick the screen that are normally provided with the screen of the sony XZ1. So you have to buy glue which makes the finished work less clean.
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Anonymous A.
Rating: 2 out of 5
The site is fine, but the waiting time for delivery is false if you order before 3pm you were delivered the next day or 2 days later and I had to wait more than 5 days without news
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Anonymous A.
Rating: 3 out of 5
I'm very pleased with the quality of the screen, it's very good and I'm very pleased with the quality of the screen, it's very good and I'm very pleased with the quality of the screen. Thinking of a problem I made a second order but still the same, the black color is really not deep and the colors are dull.
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Anonymous A.
Rating: 3 out of 5
screwdriver that blows after removing two screws... the rest is fine
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