SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
1st piece received with a damaged connector, crushed during shipping I think and sent back after a simple email the next day. The second one was functional but very difficult to connect because of the same connector.
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Anonymous A.
Rating: 2 out of 5
I ordered a complete screen for Huawei nova, I thought I would receive a complete screen on a frame, from Huawei. I'm not just a simple screen with the glass, and from an adaptable brand. I'm not sure what to do with it.
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Response from SOSAV
Hello Ludovic, Thank you for taking the time to share your opinion. After checking, as indicated on the product sheet, you have ordered a compatible screen: https://www.sosav.fr/store/nova/48607-ecran-complet-noir-nova.html. This is not an official Huawei product, the sticker can be removed so that no marks are visible. If you have received a screen that is not complete, we invite you to contact our after-sales service at [email protected] so that they can intervene quickly. We remain at your disposal and apologize for any inconvenience caused. The SOSav team
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Anonymous A.
Rating: 2 out of 5
Beware of missed deadlines Beware of announced deadlines
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Anonymous A.
Rating: 3 out of 5
Reliable site and fast shipping. Only concern is the brightness of the screen iphone5 ordered lower than the original
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Anonymous A.
Rating: 3 out of 5
The delivery logistics taints the quality of your service, opinion based solely on personal experience.
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Response from SOSAV
Hello Thierry, Thank you for taking the time to share your review. We are sorry if you did not receive a notification that your package was available in your relay point. This sms/email is indeed sent directly by the Colissimo services, we unfortunately do not have the hand on it. Thanks to your feedback we are however sending the information back so that they can correct it quickly. We wish you a good day and remain at your disposal. The SOSav team
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Anonymous A.
Rating: 3 out of 5
The service department is a robot that doesn't understand requests. Or at least, it gives the impression that it does. The management of non-conforming part returns is complicated and takes too much time. The lack of choice of delivery point is a point to be improved.
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Anonymous A.
Rating: 3 out of 5
The order was easy but the product is not of good quality. Delivery was one day late.
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Anonymous A.
Rating: 3 out of 5
The explanations are very good. The delivery conforms to the expressed request. the products are in conformity with the order and the explanation given on the video of reassembly, except for the joint which was not in conformity with the presentation of the video (the number of plastic film as presented on the video is not exact with the delivered product, which made that I could not take off the joint of the plastic film correctly and that I had to remove it). I remain satisfied overall.
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Anonymous A.
Rating: 3 out of 5
Product received in perfect condition I managed to change the part on my phone, the wifi worked 1 day and since then it does not work anymore
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Anonymous A.
Rating: 3 out of 5
Imperfection on troubleshooting procedures but correct overall
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Anonymous A.
Rating: 3 out of 5
Good products and handy tutorials although ULtra HD photos would be appreciated for the details.
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Anonymous A.
Rating: 3 out of 5
Very good quality parts but the wait is too long! 3 weeks!
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Anonymous A.
Rating: 3 out of 5
Very clear site
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Anonymous A.
Rating: 3 out of 5
Not badly done
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Anonymous A.
Rating: 3 out of 5
Extremely long replenishment times
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Anonymous A.
Rating: 3 out of 5
Problem charging a tablet. Changed the battery and the charging connector and as a result it still doesn't turn on and sosav tells me to go see a pro???? To solve the problem. Thanks
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Anonymous A.
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I've been very pleased with the service and the quality of the product.
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Anonymous A.
Rating: 3 out of 5
I've been using it for a while now, but it's a good idea to have a look at it and see if it's working.
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Anonymous A.
Rating: 3 out of 5
I'm not sure if I'm going to be able to do this, but I'm sure I'll be able to do it in the future.
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Anonymous A.
Rating: 3 out of 5
Hello, I find it distressing that I don't have the gaskets to correctly mount the part I bought. Two gaskets are missing at 0.20.
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Anonymous A.
Rating: 3 out of 5
The changed screen has a discoloration at the bottom. And the plastic tool breaks easily...
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Anonymous A.
Rating: 3 out of 5
It is mixed... because I had not received the right product at the beginning and following the exchange mails I was delivered within 24 hours of the good goods. And the replacement screen works perfectly.
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Anonymous A.
Rating: 3 out of 5
it's on
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Anonymous A.
Rating: 3 out of 5
The part received is not the one ordered
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Anonymous A.
Rating: 3 out of 5
non-conforming product return for exchange....
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Anonymous A.
Rating: 3 out of 5
Good site, attractive prices
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Anonymous A.
Rating: 3 out of 5
Well
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Anonymous A.
Rating: 2 out of 5
Nothing special except for the occasional delivery problem, I guess.
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Anonymous A.
Rating: 3 out of 5
Bought a Xperia Z5 battery because this one already bought on sosav 14 months ago is out of order... Reactivity and order processing ok, battery quality 1 ko
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Anonymous A.
Rating: 3 out of 5
Very clean screen. The quality of the image is not that but it helps. I followed the tuto of the site to the letter and frankly it's quite complicated to do it itself especially when in the video for the person everything goes without a problem ... I almost tore the tape of the home button that was well stuck . Not specified in the video
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Anonymous A.
Rating: 3 out of 5
The part is the right one, but I asked for white and I got it in black
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Anonymous A.
Rating: 3 out of 5
site ok
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Anonymous A.
Rating: 3 out of 5
Good receipt but expensive for my taste, not worth more than 13 max
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Anonymous A.
Rating: 3 out of 5
The site is very correct, I am disappointed with the hardware (the screen is far too slow)
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Anonymous A.
Rating: 3 out of 5
Hello I am not entirely satisfied because during the installation of the product the sticker template did not correspond
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Anonymous A.
Rating: 3 out of 5
The delivery times have not been respected. however, there is a facility to ask questions to the operator via the website. the answer is fast and accurate. the whole site is good because there are disassembly tutorials. they are missing on my model of phone from essential elements u reassembly, I had to buy on another site.
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Anonymous A.
Rating: 3 out of 5
Good site, too bad the product available is not of better quality
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Anonymous A.
Rating: 3 out of 5
The bag solved the ordering problem as I expected. No worries. Thank you
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Anonymous A.
Rating: 3 out of 5
Delivery is correct and relatively fast. The "options" proposed on the product page proved to be perfectly useless, none of the tools contained allowing the dismantling of the device, 20 for nothing and a tool to go find elsewhere.
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Anonymous A.
Rating: 3 out of 5
Too much waiting
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