Customer reviews of SOSAV

CUSTOMER COMMUNICATION in case of late delivery

Apart from the screwdrivers and pliers, the tool kit is of poor quality: the suction cup does not work and the spatula is broken after the first use, otherwise the battery and the charging connector work properly

Satisfactory service. Fast delivery but disappointed with the suggested tool kit for an Iphone 5C. The supplied pentalobe screwdriver is too big for this smartphone.

Just had a problem with the timing of my order.

The delay between the order and the reception is very long.

Good customer follow-up. Good email exchanges. It's a pity that the delivery takes so long, even for a product in the process of being restocked.

Battery does not fit perfectly on the screw holes

I received my package and it was opened !!!! My screen was fine inside

For the batteries you should put the dimensions length width thickness

Good site but chronopost delivery to be revised as very often

I did not receive a message telling me that the package had arrived.

Perfect delivery time. However, the internal speaker for Z5 Compact is of very poor quality. I will have to change my phone, the sound is too weak and very bad.

Good site although the delivery costs are high because equivalent to the price of the product purchased

The screen for iPhone 5 ordered was defective. Nothing serious because the support department was very responsive. On the other hand, I am not very satisfied with the exchange possibilities. Indeed, the refund does not seem to be an option and on the other hand, I am asked to pay a second time to accelerate the service. Even if this amount is reimbursed later, it bothers me... Why not simply offer a deposit without payment?

I'm very pleased with the quality of the product and the service. I'm very pleased with the quality of the product and the service.

Order/Receipt very long too long. The packaging is very secure and protects the material very well.

Very good tutorials. Many detachments for smartphone but shipping time not respected.

I ordered a screen in express on Monday, the same day it was shipped. Unfortunately the 2nd day it was stopped at chronopost because some documents were missing for the shipment. It's been 7 days since I ordered my screen and it's still stuck in France... I'm really disappointed and I would like to be reimbursed for the express shipping costs since they didn't keep their promise. If like me you order from Switzerland, don't be in a hurry...

The site is well done. The tutorials give an idea of how to change the parts, but are a little light on explanations. to perform the operation. fast delivery although I regret having paid a supplement because the package never left before 15h as promised. The products were very well packaged thank you for the little carambar found in the package that made me smile.

Delivery too long

3 stars because I finally received my order, but more than a month to ship it! I'm very happy with the service, but they couldn't give me any information about the delivery time... so I had to wait without any information. A little commercial gesture would have been the least I could do.....

Quality items but prices are a bit high.

I am not sure if the products are tested due to my experience with my last purchase.

I've got the lcd with what I need to do because I don't have the use of the touchscreen

Sticker to be ordered separately I thought it would be included with the battery

Does not always offer the right part for the phone model, money lost

My experience is mixed...

all is not available too bad

1 month after ordering and my payment no product received (I ordered 2) nor any information. Following my request I was offered to send 1 of 2 products as the other was not available and I had to receive a voucher to re-purchase the missing product and to cover shipping costs. In the end I received both products in the same package except that one (not the one that was identified as not available) was OCCASION (it had 3 screws " stuck" to the speaker and traces of use - dirt) and not new. Following my second intervention (fortunately I took the pictures before unpacking the product) I received (I hope) the new product. Since then I have found another site that is less expensive and I hope more professional so I will go to the competition for my next purchase.

the kit is well designed, but I looked at the tutorial of another site to carry out the handling because that of sosav is not always comprehensible. And some delicate points were not indicated, like the fact that it is necessary to take off the old glass on the middle and not only on the sides; that it is necessary to clean the residues of adhesive with solvent.

Nothing to say

I ordered a nexus 2nd generation screen + accessories, what was my surprise when I opened the package, I had everything but the most important screen! I called the service and was told that it was out of stock, but on the site it was available. I just regret that the site did not maj the availability of the product that would have avoided me to order because now I am obliged to wait for the restocking of the product within 15 days ... Not cool.

All in all, it's correct, video made available for help! The only problem is the quality of the products.

careful trader

I can't put more than 3 stars because I ordered my battery at the beginning of September and it was clearly stated that my order was out of stock for about 10 days! But I only received it on 18/10/2017 it really took too long. I am sure that SOSAV is not completely responsible but still they are the ones who choose their suppliers! I'm very pleased with the quality of the battery and its packaging.

The delivery man didn't come to my house and just left a message "recipient absent" while I waited for him. I'm not sure what to expect from SOSAV itself, but change your delivery service provider!

Fast delivery but the spare parts were not of good quality.

The site is correct, but it is a shame that some products are out of stock with several weeks before restocking.

You sent me a battery for lumia 630 instead of lumia 635. So you are not good Sorry

The set could have been perfect but one of the screwdrivers arrived damaged (too bad it's the one I was supposed to use the most) and the suction cup that was supposed to be new was already more than worn out. The principle of the tutorials with the spare parts is well detailed and very useful.