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A
Rating: 3 out of 5
Impossible to contact customer service directly by email.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 2 and 3 stars
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Rating: 2 out of 5
too long a delay
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A
Rating: 3 out of 5
In the screen there's a white green thing at the top
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A
Rating: 2 out of 5
Express delivery time of more than 36 hours
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A
Rating: 3 out of 5
Quality product but does not work. The screen does not turn on. Requested a return but no response in a week. What does customer service do?
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A
Rating: 3 out of 5
NOT BAD BUT STILL NEED THE MATERIAL TO WORK!!!!!!!
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A
Rating: 3 out of 5
I'm very pleased with the quality of the product and the packaging. The postage is too expensive and the delivery is not fast enough.
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A
Rating: 3 out of 5
Great products and delivery but difficult to contact you for ordering issues.
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A
Rating: 2 out of 5
My first experience was not really conclusive. The reason was the page on your site. When I chose the screen for my IPhone 6 I based myself on the content of your page and the tutorial it contained but the tutorial did not correspond to the product listed on this page, hence the confusion. The result is that I received a screen that you called "complete" but not assembled and the replacement work is much more complicated (or impossible to do) than what is presented on the tutorial.
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Response from SOSAV
Hello, after checking, the tutorial for the assembled screen did indeed have an error on the product proposals. First of all, our apologies for this. We would like to offer you a discount as an apology. Could you please reply directly to [email protected]? We will find a solution.
A
Rating: 3 out of 5
The site is relatively well designed. Maybe review the shipping of packages. An iPhone rear camera may not require a whole package especially when it is filled with paper and a carambar! A simple tracking letter to ship it and does not cost 6!
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A
Rating: 3 out of 5
Some operations are delicate to take off some parts it is necessary to force well, perhaps to attract the attention...
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A
Rating: 3 out of 5
Everything will depend on what happens next
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A
Rating: 3 out of 5
Product conforms, but delivery time a little long, more than 10 days without news, following my phone call to the company, the product is sent in the stride?
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A
Rating: 2 out of 5
No
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A
Rating: 3 out of 5
I was supposed to receive my order the next day and chronopst did not know the opening hours of the relay store. They arrived too late. I had to wait until the next day.
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A
Rating: 3 out of 5
slightly expensive elements
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A
Rating: 3 out of 5
It is a site with very good prices and quality products. I am very pleased with the quality of the products. I ordered in June and received the part in August.
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A
Rating: 2 out of 5
Despite the initial good choice of smartphone model SAMSUNG S4 ACTIVE, but, having wanted to consult the repair guide to appreciate the feasibility I was directed to the S4 guide which then routed me to order the part for an S4 instead of S4 Active. Delays +1 weekend, return at my expense!!!
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A
Rating: 3 out of 5
I had to wait almost a month for a stock defect of a product ordered. The latter was not accurate at the order. I had to wait almost a month for a product that was not in stock when I ordered it. Very average in the communication with the customers.
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Rating: 3 out of 5
I have been using this product for a while now and I am very pleased with the quality of the product and the service.
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A
Rating: 3 out of 5
First order placed on 18/07 and debited the same day but never received! 15 days after refund, then second order for the same items but not ten percent off the first order and received it the following week!
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A
Rating: 3 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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A
Rating: 3 out of 5
I received the wrong product. I received a full screen 5c instead.
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A
Rating: 2 out of 5
I ordered a Samsung Galaxy Tab 2 battery, and I received a Samsung Galaxy Tab 4 battery. I sent a message to customer service, still no answer after 3 weeks.
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A
Rating: 3 out of 5
For the screen, beautiful aspect, but the touch does not react as well as the original, the color rendering is correct, to see in the duration... For the battery apparently no concern to see the longevity ....
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A
Rating: 2 out of 5
more than one month to receive it
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A
Rating: 3 out of 5
Hello, I tried to call you by leaving a message, but no call back...
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A
Rating: 3 out of 5
I managed to modify it but had some surprises
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A
Rating: 3 out of 5
delivery a little slow
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A
Rating: 2 out of 5
Correct delivery
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A
Rating: 3 out of 5
Shipping costs 5euros, for a piece that is 5grams. An envelope costs less. But fast service.
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A
Rating: 3 out of 5
The site is well done but I was tricked I had not seen that the product was not in stock My request for change of delivery address was not taken into account I waited 3 weeks before having the product
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A
Rating: 3 out of 5
Order quickly taken into account and quickly delivered
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Rating: 3 out of 5
screen quality far below the original
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A
Rating: 3 out of 5
misleading the shipping costs are not free as advertised
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Rating: 3 out of 5
Well
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A
Rating: 3 out of 5
Asez bien
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A
Rating: 3 out of 5
Good material, the screen works, delivery time too long for the material in restocking.
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A
Rating: 2 out of 5
PRODUCT NOT COMPATIBLE WITH MY PHONE, THE GLASS SUPPOSEDLY EASILY REMOVABLE RESULT THE TABLECLOTH UNDER THE GLASS HS, GALAXY NOTE 4 HS
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A
Rating: 2 out of 5
Fast service.
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