SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
After 3 days the power button is no longer functional I can't turn off my phone although I can still use the fingerprint recognition function.
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Response from SOSAV
Salve,
In questo caso la invito a fare una richiesta di assistenza direttamente sul sito per avviare la procedura di cambio.
I prodotti sono garantiti.
Cordiali saluti, il servizio post-vendita.
B
Bryan P.
Rating: 3 out of 5
following a purchase from 03/04/2023
Delivery is perfect but that's not the problem... The caps wear out at a crazy speed! In just 1 week they are already smooth on the bottom... I thought they would be exactly like the official ones but it's not the case... First and last order unfortunately.
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Damien T.
Rating: 3 out of 5
following a purchase from 31/03/2023
Product conforms but takes a long time to ship.
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Noreddine B.
Rating: 2 out of 5
following a purchase from 28/03/2023
The model of screen protector received does not correspond to the one presented in the explanatory video. It does not fit the same way. I am not sure if I have succeeded in the installation. I received a screen protector of the brand hoco
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Francois M.
Rating: 2 out of 5
following a purchase from 03/03/2023
Fast and part corresponds to my expectations.
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Johan S.
Rating: 3 out of 5
following a purchase from 28/02/2023
I may be wrong but when ordering the tool kit for iPhone XS I am missing the triwing screwdriver... For the rest it's great.
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Sebastien D.
Rating: 3 out of 5
following a purchase from 10/02/2023
Material received and correct. But I did not receive the tape for the battery.
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Robin B.
Rating: 3 out of 5
following a purchase from 07/02/2023
good quality parts on the digital but much less good quality on the basic tool kit
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Laurent G.
Rating: 3 out of 5
following a purchase from 02/02/2023
The plus: The package was delivered really fast The minus: I had ordered a screen for iPhone 7 complete but the front camera did not work with the applications so restart and put the old one in place. If I had known I would have taken a simple screen, saving time, saving money.
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Pierre A.
Rating: 3 out of 5
following a purchase from 03/02/2023
I received my iPad screen adhesive, but despite a careful installation the screen does not stick very well in some places, especially at the home button. The adhesive does not seem to be very strong.
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Kevin G.
Rating: 3 out of 5
following a purchase from 29/01/2023
The site is top as before, however several concerns on the order, iphone XS battery no micro control for the health of the battery in the settings. The screen protection impossible to put correctly so trash
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Fessard W.
Rating: 3 out of 5
following a purchase from 29/01/2023
Arrived well in time My packaging a little light and lacks a small notice of assembly now to see in time the reliability of the battery
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Stephane K.
Rating: 3 out of 5
following a purchase from 25/01/2023
Fast and accurate service, the 2 complaints I have are: the quality of the screwdrivers in the repair kit (Triwing and Phillips), and the fact that the TRIWING Y1.5 screwdriver is not suitable for the switch (the screws are quite hard to unscrew, they were almost damaged using this screwdriver). Fortunately, I had a TRIWING Y2.0 screwdriver, but it was almost a pain.
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Philippe H.
Rating: 3 out of 5
following a purchase from 27/01/2023
The color of the screwdrivers does not match those used in the videos. This makes identification difficult. The quality of the plastic paddle to remove the screen is questionable
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Herve L.
Rating: 3 out of 5
following a purchase from 16/01/2023
Package well received and well packaged arrived in 4 days
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Hervé B.
Rating: 3 out of 5
following a purchase from 08/01/2023
Fast and efficient service, simple and very complete video. Only small downside on the equipment sold lack of information especially for equipment at this price.
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Arnaud S.
Rating: 3 out of 5
following a purchase from 12/01/2023
The screen was in order except that the plastic part on the screen was missing to connect the speaker with the brightness sensor. Even on the tutorial this was not stated.
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Mathieu B.
Rating: 3 out of 5
following a purchase from 06/01/2023
I changed my fan on my switch and it is still overheating and the fan is still not turning. Faulty part? Other problem ?
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Response from SOSAV
Salve,
Grazie per le informazioni. In questo caso vi invito a fare la richiesta di sapone direttamente sul sito per avviare la procedura di scambio.
Grazie.
Y
Yann B.
Rating: 3 out of 5
following a purchase from 05/01/2023
Disappointed by the order not compatible despite the description Fast and careful shipping
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Jean-Marie L.
Rating: 3 out of 5
following a purchase from 04/01/2023
Thank you but it's a pity that with the battery I didn't have the double sided tape to put the battery in place I could put a double sided wire
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Alberic G.
Rating: 3 out of 5
following a purchase from 10/12/2022
...
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Damien H.
Rating: 2 out of 5
following a purchase from 03/12/2022
Parts not recognized on iPhone 11 (screen, battery, charging cradle) error message in device settings
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Response from SOSAV
Salve,
Tutto ciò è "normale" in quanto è bloccato da Apple. Ciò non influisce sul funzionamento del telefono.
Sono sicuro che andrà bene.
H
Henri M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Delivery time departure/arrival 6 days. Is the post office ?
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Response from SOSAV
Salve,
Sì, c'è stato un ritardo all'ufficio postale. Mi dispiace per questo.
Mi dispiace per questo.
G
Gregory P.
Rating: 2 out of 5
following a purchase from 21/11/2022
OLED screen quality very average, in any case not the same color, fluidity as the original Apple, and especially for my iphone XS, not the same screen, at the level of brightness sensor, earphone, lack of plastic support that I had to recover from my old, but the new screen is not the same, so the phone is not very well fitted, poor waterproof. Beyond that, it takes patience, and the new screen works but disappointed with the promised quality and the standard exchange
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo nessuna mail o chiamata al riguardo. Senza questo dato non possiamo sapere se avete un problema con un pezzo. Vi invito quindi a fare una richiesta sul sito web per avviare la procedura di scambio.
Cordiali saluti Etienne.
F
Frédéric H.
Rating: 3 out of 5
following a purchase from 19/11/2022
Kit sold, my received only the battery without the double face....
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Quentin D.
Rating: 2 out of 5
following a purchase from 11/11/2022
Article received quickly, but the iPhone reacts very badly to it: restart in loop and there is no charge of the battery in spite of the fact that the charger is recognized by the phone
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Response from SOSAV
Salve,
In questo caso vi invito a contattarci tramite il sito web per capire perché e come. I prodotti sono garantiti, quindi non esitate.
Cordiali saluti Etienne.
K
Karl D.
Rating: 3 out of 5
following a purchase from 08/11/2022
Disappointed because when peeling the film from the support one of the 2 protections remained stuck on the support so at the installation I did not understand why only one film of protection was present. Catastrophic result....because I tried in vain to remove a film that was not present. ...
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Response from SOSAV
Salve,
Vi invito a fare la richiesta di scambio direttamente sul sito web. È possibile effettuare una nuova spedizione.
Grazie.
Grazie.
T
Thomas M.
Rating: 3 out of 5
following a purchase from 07/11/2022
The delivery was made on time, product meets my expectations. Only downside, I thought that the seal would be provided with the screen but no.. Result obliged to make a new order and to pay shipping costs in addition ... Too bad.
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Philippe F.
Rating: 3 out of 5
following a purchase from 03/11/2022
Quick reception but the repair kit is not complete because you have to buy the isesamo without which you break the screen (try to remove it by another way). Moreover it takes more than half an hour and the various screwdrivers do not correspond to the tutorials on the site (colors). Also not as easy to remove the old battery (the stickers crack before the complete removal) and a little dangerous operation too. In short, after having ordered the isesamo and a new screen, the operation is still successful but I will not risk it again. And I don't think I'll ever buy an iPhone again either but that's another subject.
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Jean-Robert F.
Rating: 3 out of 5
following a purchase from 02/11/2022
Screen received unofficial. I am informed that the mobile phone is too old. Ok but update the proposed products to avoid misunderstandings. Refund of half the purchase price + small gift received as a commercial gesture.
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Gaelle D.
Rating: 2 out of 5
following a purchase from 01/11/2022
Very disappointed, already made orders but this one catastrophic, suction cup in the tool kit that does not stick, and seal for phone that remained stuck and could not be used for waterproofing the phone!
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Response from SOSAV
Salve,
La ventosa è stata sostituita dal servizio di assistenza. Per il sigillo non ci avete informato. Vi invito a fare una richiesta di assistenza sul sito in modo da poter fare ciò che è necessario. Siamo facilmente raggiungibili.
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Matthieu S.
Rating: 2 out of 5
following a purchase from 23/10/2022
The video says we must have an adhesive, which I forgot and then recommended before I realized that the adhesive is included on the original shell...quite a bit of time and money wasted...
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Cedric K.
Rating: 3 out of 5
following a purchase from 01/10/2022
Good material
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Kevin L.
Rating: 2 out of 5
following a purchase from 26/09/2022
iphone 8 charging connector received but impossible to connect to the motherboard: on the motherboard side the port seems ok so it's the connector that is faulty. No open ticket because I will be told that I'm the one who damaged it although I didn't force it... (and I've installed them before without any problem): I think that the connector is of poor quality. (I ordered from another supplier and RAS no problem to make the connection).
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Response from SOSAV
Salve,
Ho cercato di trovare una soluzione al mio problema, ma non avreste dovuto esitare perché gli articoli sono in garanzia.
Vi invito a fare la richiesta di sapone online per avviare la procedura di scambio.
Grazie mille.
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 24/09/2022
The speaker quality is poor and in addition loss of Face ID
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Response from SOSAV
Salve,
In effetti, il cambio di HP comporta la perdita dell'id del volto, come indicato sul sito. È bloccato direttamente da Apple.
Se il suono è difettoso, questo è garantito, in questo caso vi invito a fare la richiesta di sav sul sito.
Mi dispiace.
E
Eric H.
Rating: 2 out of 5
following a purchase from 18/09/2022
part conforms and functional, but not new, there were traces of glue and dust on the fan, I saw nowhere that they were used parts
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Response from SOSAV
Salve,
Nel sottotitolo è indicato che il ventilatore è ricondizionato.
Grazie per il vostro aiuto.
Y
Yoann D.
Rating: 3 out of 5
following a purchase from 13/09/2022
Screen not great, colors are very bland compared to the original screen. I placed two orders, delivered in one package but I paid twice the shipping costs. A gesture from you would be welcome. The battery doesn't have a crazy autonomy but it's already better than the old tired battery.
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Yannick L.
Rating: 3 out of 5
following a purchase from 10/09/2022
Package received as described
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Christopher C.
Rating: 2 out of 5
following a purchase from 11/09/2022
I was happy with the part I ordered but very disappointed with the tool kit, which was of poor quality and not what I ordered.
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Sylvie B.
Rating: 3 out of 5
following a purchase from 28/06/2022
Fast delivery. Bought this kit to repair a Nintendo DS Lite. Unfortunately the tri wing screwdriver does not fit!
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