Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Ordered a bluetooth home button for iPhone 7, received a home button that does not work and is not Bluetooth. After sending a message via FB, I was told that the button received is a button last generation 2.0 without Bluetooth ... so not at all what I ordered. I am waiting for a new button to be sent... to be continued
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Response from SOSAV
Hello Arnaud, Thank you for your message :-) Indeed, you got the version superior to what you ordered, for the same price. Eventually, the bluetooth version will no longer be offered. That said, this button was apparently defective, and our team has created for you, as you know, a new order that should be in your hands soon :-) Do not hesitate to keep us informed! Very nice day to you. Sincerely, The SOSav.Fr Team
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AKIM H.
Rating: 3 out of 5
Delivery 1 week too long!!! order on Wednesday received Tuesday 7 days included Weekend for a simple letter fleece...can do better otherwise RAS for a product of occase
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Response from SOSAV
Hello Akim, Thank you for your message. Your package was shipped in less than 24 hours by our logistics team, we are sorry if the postal delays could be extended in this particular period, we are as you know entirely dependent on carriers, just like you. We are happy to hear that the part received is suitable for you! Please do not hesitate to contact our team at [email protected]. Have a great day and see you soon. Sincerely, The SOSav.Fr Team
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quéau P.
Rating: 3 out of 5
No problem for the article and delivery.
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Julien E.
Rating: 3 out of 5
Well designed site, delivery Ok
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Response from SOSAV
Hello Julien, We thank you for your message and we are sorry to hear this news :- / We note that you have not yet contacted our team on this subject. In order to remedy the situation quickly, we invite you to contact our customer support at [email protected] without hesitating to recall your order number. Our team will check with you. We remain available for any further information! Have a nice day! Sincerely, The SOSav.Fr Team
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Manon B.
Rating: 3 out of 5
Unfortunately I did not receive the right hydrogel film. The sticky part was not on the right side of the film. I couldn't stick it because of the cut out for the front camera. Too bad .
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Michel V.
Rating: 2 out of 5
I had kept the old one so I replaced it and asked for the warranty to be taken care of. I had to send back the complete screen so I asked for the earpiece to be returned but it was at my expense. Since the reassembly, the microphone doesn't work well when I plug in a headset/microphone. I'm very disappointed I'm giving up and will reassemble this iphone once again to put a second hand mic on it .
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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eric W.
Rating: 2 out of 5
I tried to change the battery and screen of an iphone7, and after reassembling it did not work anymore. This operation is not within the reach of all despite the explanations rather well done.
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Response from SOSAV
Hello, Thank you for your comment :) Could you please contact our customer service at [email protected] if you want to exchange the parts? Sincerely, The SOSav team
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David K.
Rating: 3 out of 5
Battery sold as original... Some doubts and the rear window broke when I changed it so a bit disappointed but the battery works fine
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Nellie M.
Rating: 3 out of 5
Screen quality very good, the only problem is that there are no tools provided with it... And to get the old home button back, you still need a new specific screwdriver not included as well. It would be nice to add a tool kit suitable for the phone model.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Lydie F.
Rating: 3 out of 5
Many products offered Fast shipping
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Response from SOSAV
Hello Lydie, Thank you for your comment and your encouragement. Can you give us more comments on the rating, as it does not necessarily reflect your comment and, obviously, your complete satisfaction ;-) ? We remain at your disposal at [email protected] if needed. Very nice day to you! Sincerely, The SOSav.Fr Team
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Raphael B.
Rating: 2 out of 5
iphone repair kit. 2 tools did not work. The suction cup. And the tip of the spatula was too soft to open the phone properly.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team
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Coline K.
Rating: 3 out of 5
The glass arrived without a hitch and was a perfect fit, but probably with an oversight in the order: I couldn't find the stickers to fix it that were supposed to be attached
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Romain M.
Rating: 3 out of 5
Triwing screwdriver too big. Had to buy another one.
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Victor F.
Rating: 2 out of 5
Note on delivery ignored, but fast delivery at reasonable price
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Romain D.
Rating: 3 out of 5
Well done site.
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Florent V.
Rating: 2 out of 5
First order wrong, need to arrange to take the return package to the post office, second receipt did not match the part ordered either.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at the following email address: [email protected] so that we can solve the problem? Sincerely, The SOSav team
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Gennaro P.
Rating: 3 out of 5
The product doesn't match I have a galaxy j6 and the external speaker order doesn't match
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Emma B.
Rating: 2 out of 5
Fast delivery, fairly good quality products, but explanatory video needs to be reviewed. My phone now has a different problem than the original one.
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Benjamin W.
Rating: 3 out of 5
The replacement screen ordered is not as bright as the original screen and everything becomes more grey... it's a real shame because although I would have been willing to pay more money for a better screen! I'm very pleased with the service and the quality of the screen. So just a pity that the site doesn't describe better what we buy...
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Alex B.
Rating: 3 out of 5
The parts I received were used and had fingerprints on them... In addition, one of my parts was slightly damaged ... Conclusion, cheap and it shows.
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Response from SOSAV
Hello, Thank you for your opinion! All the parts we sell are brand new! Could you please contact our customer service at [email protected] so that we can offer you a return of the damaged part received? Wishing you a nice day :) Sincerely, The SOSav team
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bruno D.
Rating: 2 out of 5
Bought a template for iphone 8, lame and considering the price, I will avoid SOSAV.
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Response from SOSAV
Hello, thank you for your feedback! If you want to return the part, our customer service is at your disposal at [email protected] ! Have a nice day! Sincerely, The SOSav team
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claudine C.
Rating: 3 out of 5
Correct delivery time and packaging.
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Response from SOSAV
Hello Claudine, We thank you for your message and we are sorry to see that the part you received is not suitable for you. It is indeed a compatible cable (unofficial), as indicated on the product sheet you have chosen :-) You can, if you wish, return the item that does not suit you, and then get a refund or a credit note of it. For this, please contact our team at [email protected], we will be happy to find a solution for you! Have a nice day. Sincerely, The SOSav.Fr team
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Louis-Norbert R.
Rating: 3 out of 5
I communicated precisely the part I wanted, but it was another part (not the right one) that was sent to me.
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Response from SOSAV
Hello Louis-Norbert, We thank you for your message and we are sorry that the exchanges with our team did not give you complete satisfaction. We remain at your disposal and are open to any comments allowing us to improve and especially to improve your customer experience at SOSav.fr. Do not hesitate to contact our team for any question. Have a great day! The SOSav.com team
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Mathilde L.
Rating: 2 out of 5
Defect of the part for liPhone
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Response from SOSAV
Hello again Mathilde, As our team has indicated to you, all you have to do is send us a photo of the part you have received, together with the order number and the manufacturer's reference of your device to the address [email protected] so that we can check it together :-) Do not hesitate to contact our team directly if you have any questions, we are available. Have a nice day! Sincerely, The SOSav.Fr team
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Mireille A.
Rating: 3 out of 5
Just a small comment; please be more precise and visible in the descriptions about the compatibility of the parts with the machines.
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Response from SOSAV
Hello Mireille, Our team would like to thank you for your comment, which is all the more important as we are always looking to improve. We currently have more than 25,000 references in our catalogue, and we are working every day to make our product sheets more complete and precise, and our disassembly guides more comprehensive. We are also at your disposal for any additional information (technical or not) by chat, phone, e-mail, and on social networks: do not hesitate ;-) Very nice day to you! Sincerely, The SOSav.Fr Team
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thomas S.
Rating: 2 out of 5
Screen break after two days. Without beings fall.
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Response from SOSAV
Hello, Thank you for your comment! Unfortunately, our warranty does not cover breakage :/ We are very sorry for this situation! Sincerely, The SOSav team
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TERRIER C.
Rating: 2 out of 5
2 defective items out of 3 sent. The 1st one was exchanged for free and the second one was refunded but with return shipping costs at my expense, not very commercial...
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muriel E.
Rating: 2 out of 5
I did not speak to customer service about my problem with the faulty delivery as I did not have time to wait for more information.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] to find a solution to your problem? Sincerely, The SOSav team
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Léo T.
Rating: 2 out of 5
The advertised capacity of the battery is much lower than its actual capacity.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can find a satisfactory solution? Sincerely, The SOSav team
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johnny G.
Rating: 2 out of 5
Battery malfunction, after a 1st exchange, the new battery takes 2 days to be recharged. Expensive for generic batteries...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Frédéric V.
Rating: 3 out of 5
The order was easy, the delivery was very fast and in good condition, it's perfect... Too bad the product I bought doesn't fit 100/100, I had to make some changes to make it fit.
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patrick F.
Rating: 3 out of 5
Passing .conforme on time
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Dimitri F.
Rating: 2 out of 5
Poor quality equipment that doesn't work well...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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José Calixto R.
Rating: 2 out of 5
I'm very pleased with the service and the product. I'll come back to you as soon as possible. I'm sorry!
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact us directly by email at the following address: [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Alan N.
Rating: 3 out of 5
I'm sorry, but I have to tell you that I'm not sure I'm going to be able to do it. I'm not sure I'm going to be able to do it because I'm not going to be able to do it.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact the customer service at the following address: [email protected] so that we can solve the problem you encountered. Sincerely, The SOSav team.
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Cedric L.
Rating: 3 out of 5
Site not very intuitive. The products put forward are always Apple and Samsung. There are not ONLY these brands.
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Alain C.
Rating: 3 out of 5
with the order of a screen it would be good to specify that the glue is not provided
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David N.
Rating: 3 out of 5
On 2 items, one received quickly but not conform to the description (camera lens protector), and the 2nd very important delay of delivery without having reasons....
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Response from SOSAV
Hello, Thank you for your feedback! We did indeed run out of SIM drawers at the time of your order? We sincerely apologize for our logistic service which did not send you an email! If there is another delay, we are available all week long, from 09h00 to 18h00, at [email protected] ! Sincerely, The SOSav team
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LENA T.
Rating: 3 out of 5
The site is quite clear and explanatory. The order is quickly
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Ludovic C.
Rating: 2 out of 5
I've been using it for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one, and I'm not sure if it's a good one.
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Response from SOSAV
Hello, Thank you for your opinion ! Could you please contact our customer service at [email protected] ? We look forward to receiving your email and wish you a nice day ! Sincerely, The SOSav team
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