Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 2 and 4 stars

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J
JEAN-JACQUES A.
Rating: 4 out of 5
following a purchase from 14/06/2021
nickel
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Thierry Z.
Rating: 4 out of 5
following a purchase from 20/07/2021
CLEAR
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Frédéric F.
Rating: 4 out of 5
following a purchase from 18/07/2021
A big problem between processing, tracking and delivery information. I received the part when it was just supposed to leave for delivery... Otherwise, fast and quality parts. Excellent site.
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Emmanuel K.
Rating: 4 out of 5
following a purchase from 08/07/2021
Order processed slightly late but delivery was fast. I recommend the site.
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Kevin B.
Rating: 4 out of 5
following a purchase from 05/07/2021
Everything went well except for the delivery time. Maybe it was specified on the website? 😊
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Sylvain B.
Rating: 4 out of 5
following a purchase from 19/06/2021
Good value for money Long delivery time
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Gerard P.
Rating: 4 out of 5
following a purchase from 25/06/2021
Good value for money Delivery a little long
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Victore iris C.
Rating: 4 out of 5
following a purchase from 01/07/2021
The delivery time was quite long. I waited about 1 month before I got my order.
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Coralie H.
Rating: 4 out of 5
following a purchase from 20/05/2021
nikel now only the second part
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claude B.
Rating: 4 out of 5
following a purchase from 08/07/2021
fast delivery
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Yahya T.
Rating: 4 out of 5
following a purchase from 06/07/2021
Meets expectations
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Sabrina L.
Rating: 4 out of 5
following a purchase from 03/07/2021
I recommend, products compliant and received quickly 👍👍👍
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Jean-Etienne L.
Rating: 4 out of 5
following a purchase from 04/07/2021
The equipment arrived in good condition with no unexpected delays. I would have appreciated it if the site's catalogue had offered a combination of the equipment and its accessories. In my case: home button + the necessary seal to put it back in place
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Romain L.
Rating: 4 out of 5
following a purchase from 20/03/2021
Everything is fine, my PSP 3000 is working again thanks to you, a little problem with the availability of the spare part but it's forgotten because it's good quality. Keep it up!!!
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Thierry V.
Rating: 4 out of 5
following a purchase from 03/07/2021
Nothing to say. Correct delivery, well packed.
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Sabine B.
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite the screwdriver kit recommended for my purchase , I was missing a triwing 0 screwdriver to make my repair. Fortunately, I found it in a hardware store and I made the repair with the tuto which despite this error of tool was great and it worked!!!
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David G.
Rating: 2 out of 5
One of the two products I received is not a new product (iPhone 7 speaker). There was dirt on it and even a little rust. At this price, it is abused. As for the quality of the second (iPhone 7 battery), it is very perfectible... In view of this experience, I do not think I will order again :(
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Response from SOSAV
Ciao David,

Grazie per il tuo commento!

Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti uno scambio di pezzi!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
Y
Yann B.
Rating: 4 out of 5
following a purchase from 05/06/2021
Very good
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Pascal C.
Rating: 4 out of 5
following a purchase from 29/06/2021
I bought the battery replacement kit for my iPhone7. The material is complete, and the new battery works well. The only drawback is the replacement of the sealing strip: the installation is very random and the slightest mistake makes the installation incomplete, thus the waterproofing compromised.
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Marie Josée F.
Rating: 4 out of 5
following a purchase from 24/06/2021
The package arrived on schedule! 👍🏼
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Raphael M.
Rating: 4 out of 5
following a purchase from 18/06/2021
a little long for delivery but the products were perfect
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Ricardo D.
Rating: 4 out of 5
following a purchase from 24/06/2021
The only downside is that I have a tool that has rounded the head of my screw so I need to find a solution to remedy that.
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Jean-Marie E.
Rating: 4 out of 5
following a purchase from 20/06/2021
Serious and reactive store.
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Tony R.
Rating: 4 out of 5
following a purchase from 19/06/2021
Communication by email OK, Deadlines OK, Reception part OK but packaging package a little fragile.
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Alexandre E.
Rating: 2 out of 5
I've been waiting for over a month to receive my order...
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Response from SOSAV
Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Auguri,
Il team di SOSav.fr
F
Florian S.
Rating: 4 out of 5
following a purchase from 21/06/2021
The products did not precisely match the antenna model for the PS4 (no possibility to choose the precise version of the antenna for PS4 and therefore too short cable).
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Jean-François F.
Rating: 4 out of 5
following a purchase from 10/05/2021
Product conforms to my expectations, only problem is that the delivery time is much too long.
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Salvatore S.
Rating: 4 out of 5
I ordered a full screen iphone 5, and a battery because that of origin had swollen despite perfect autonomy, without localization lasted about 5 gg. For the screen is perfect nothing to say, but the new battery made in China has an autonomy of 2 days without location, a little disappointed
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Response from SOSAV
Salve,

Grazie per il tuo feedback e ci dispiace vedere che non sei completamente soddisfatto del prodotto che hai ordinato.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr
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Paul L.
Rating: 2 out of 5
Too long a delay
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Response from SOSAV
Salve,

Grazie per il tuo commento e con le scuse per il ritardo!
A causa di un problema di produzione, i nostri fornitori hanno purtroppo avuto ulteriori ritardi nel rifornimento :/

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata :)

Auguri,
Il team di SOSav.fr
G
Gregory C.
Rating: 4 out of 5
following a purchase from 18/06/2021
Fast delivery and correct material. Thank you.
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Cyril C.
Rating: 2 out of 5
Order received more than a month after purchase (10 to 15 days announced) without any communication from SOSAV. No response from customer service after asking about the status of the order.
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Response from SOSAV
Salve,

Grazie per il suo feedback e ci dispiace per queste informazioni.

Infatti, ci hai contattato il 15/06/21 alle 11:03 e il nostro team ti ha risposto il 16/06/21 alle 17:23!

Non esitare a controllare la posta indesiderata e lo spam 😉

Sinceramente,
Il team di SOSav.com
J
Jacques D.
Rating: 4 out of 5
following a purchase from 16/06/2021
It was okay.
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Stéphane G.
Rating: 4 out of 5
following a purchase from 15/06/2021
Efficient, fast including after sales service
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Jean-Claude B.
Rating: 4 out of 5
following a purchase from 11/06/2021
Nothing to say
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romain D.
Rating: 2 out of 5
I'm not sure if I'm going to be able to do that... I'm not sure if I'm going to be able to do that. But as soon as you need precision on the tablet with long presses and other (drawings, graphics, games...) the touch becomes capricious and has some latency sometimes. My tablet never did that and worked like a clock before the change. The glass was broken and it worked better than with this one. I wouldn't use glass here again.
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Response from SOSAV
Ciao Romain,

La ringraziamo per la sua opinione e ci dispiace vedere che il suo ordine non le ha dato piena soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e quindi trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
S
Sébastien F.
Rating: 4 out of 5
following a purchase from 09/06/2021
Quick response
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stephane P.
Rating: 4 out of 5
following a purchase from 11/05/2021
great performance
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Marie-Héloïse V.
Rating: 2 out of 5
wrong amount sent
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Response from SOSAV
Ciao Marie-Héloïse,

Grazie per il tuo commento!
Il nostro servizio clienti ti ha immediatamente inviato i 2 pezzi mancanti, non appena ci hai informato di questo errore di quantità!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.com
P
philippe B.
Rating: 4 out of 5
following a purchase from 14/04/2021
The product was delayed in shipping due to a stockout. I was notified and received the package. The customer service department responds to emails quite quickly.
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Léon A.
Rating: 2 out of 5
very good service in theory, not very recommendable in practice, part received defective, the new part took 3 months to arrive
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Response from SOSAV
Salve,

Dopo il primo pezzo difettoso che abbiamo ricevuto, vi abbiamo immediatamente inviato un servizio post-vendita, che purtroppo avete ricevuto con un mese di ritardo e non tre. Siamo molto soddisfatti della qualità dei nostri prodotti e della qualità del servizio che abbiamo fornito.

Buona giornata!

Cordiali saluti,
Il team di SOSav.fr
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