Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reference error and no refund. Only a credit note!
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Response from SOSAV
Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team
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matthieu P.
Rating: 2 out of 5
The site is OK, the delivery too. The product is mediocre
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Response from SOSAV
Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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CHRISTOPHE B.
Rating: 4 out of 5
Quick turnaround
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André B.
Rating: 4 out of 5
Ok bien
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Anthony B.
Rating: 4 out of 5
well
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Hauss E.
Rating: 2 out of 5
One joystick out of the two does not work, or drift!
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Response from SOSAV
Hello Eric, Thank you for your comment and we are sincerely sorry to hear this information... It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the process of taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The SOSav.fr team
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David P.
Rating: 4 out of 5
Very good
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Samuel M.
Rating: 2 out of 5
Several exchanges about a non-compatible samsung Galaxy S7 rear camera. The phone, after installing the camera, indicates a message "camera failure" After sending 2 cameras, action for which I salute the sales department, I am told that it must be a problem coming from the interface on the phone side ... But it turns out that the original camera works perfectly every time I reposition it (except for some spots on the optics, which is why I want to replace it). The pb does not come from the interface but from the non-compatibility of the product that was sent to me twice, which is identified "SONY" and does not have the same references as the original. After all these explanations with the SAV and my proposal to send them back the 2 cameras provided that did not serve me against refund of my purchase, no news! I am very disappointed with the outcome of this case because I paid for an item that can not serve me because incompatible.
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Response from SOSAV
Hello Samuel, Thank you for your comment and we are very sorry about this incident. However, we have not received any response from you following our last e-mail dated March 01. Our team has already answered you on this subject and remains as usual at your disposal if needed, do not hesitate to contact us ;-) Have a nice day.
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oivier B.
Rating: 4 out of 5
compliant product. On the other hand, no possibility of using the promo code ....
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patrick L.
Rating: 4 out of 5
Cat quality
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Daniel G.
Rating: 4 out of 5
Very good
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JEAN-CHARLES F.
Rating: 4 out of 5
Product conforms, received on time. Nothing to complain about.
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Jean-Baptiste F.
Rating: 4 out of 5
The object to store the screws to remember their location after disassembling them is very good, but it does not allow to store the screws of the part where there is the screen. The replacement of the screen of the Iphone 5, it is a very fine work, one sees almost better on the images magnified of the video than with the naked eye!
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Margaux D.
Rating: 4 out of 5
I am very satisfied with my order. The delivery was very fast, and the order was very well packaged.
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Manuel Joao F.
Rating: 4 out of 5
Satisfied
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PHILIPPE D.
Rating: 4 out of 5
WELL
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Hervé R.
Rating: 4 out of 5
An error in the content of the shipment, quickly repaired by customer service
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Mathis L.
Rating: 4 out of 5
perfectly
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Jacqueline J.
Rating: 4 out of 5
nothing to add
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Dimitri C.
Rating: 4 out of 5
The site is well organized and it is easy to find what you are looking for. Small lack of description in some rooms.
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EMMA B.
Rating: 4 out of 5
Very nice site with lots of products that satisfy me. The delivery times are very fast.
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michel C.
Rating: 4 out of 5
easy to operate.
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Stéphane T.
Rating: 4 out of 5
The site is very well done, intuitive and clear whether to choose a part or for the tutorials. The spare parts are of good quality, well packed and quickly delivered. A small downside on the triwing screwdriver very, too fragile (no slippage is tolerated).
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Sweety D.
Rating: 2 out of 5
The.sim.drawer.of.the.htc.one.m9 is not compatible Thank you
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Response from SOSAV
Hello Sweety, Thank you for your comment and we are sorry to hear that your order did not meet with your complete satisfaction. It seems that you have not yet contacted our team about this order. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Anthony L.
Rating: 4 out of 5
I received the equipment and it was in good condition but it turns out not to work properly, not cool at all.
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Jérôme V.
Rating: 4 out of 5
Arrived on time. The product is of good quality. Thank you team
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DAVID B.
Rating: 4 out of 5
Good service. Part delivered broken, immediately replaced.
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Laurence E.
Rating: 4 out of 5
fast shipping but poor quality products
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frederic G.
Rating: 4 out of 5
Good price, deadline respected, packaging a little light to improve.
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gabriel D.
Rating: 2 out of 5
the Y screwdriver provided is of poor quality making unscrewing very difficult on the micro screws of the iphone 7 and the seal provided does not match the video on the site, too bad
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Our after-sales team is waiting for your photos so that we can begin to take care of your request :-) Of course, we remain at your disposal if you need us, do not hesitate. Sincerely, The SOSav.fr Team
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Adile A.
Rating: 4 out of 5
Screen ordered Product rather fragile because fractured when closing the phone.
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Bruno Z.
Rating: 4 out of 5
R.A.S. to order received in time quickly
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Jean-François D.
Rating: 4 out of 5
The product is as I ordered. Fast delivery and even faster than expected
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jacques B.
Rating: 4 out of 5
fast delivery
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Stephanie C.
Rating: 4 out of 5
Very fast delivery. A little disappointed with the quality of the screen which is an OEM...
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Wesley C.
Rating: 2 out of 5
2 Xbox zone batteries received and only one works so very disappointed
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Response from SOSAV
Hello Wesley, We thank you for your message and we are sorry to hear this news :- / Electronic components are not immune to malformation or faulty cases, being very fragile... However, our team came back to you very quickly because a new battery has already been sent to you. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
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Alain P.
Rating: 4 out of 5
No problem, product conforms. CLEAR
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Jamess G.
Rating: 4 out of 5
Received quickly
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Marc S.
Rating: 4 out of 5
Bad first experience because my parcel was lost...SOSav is not to blame, I contacted the service (top staff ????) and everything was settled quickly (refund). Very good site I recommend!
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Nicolas S.
Rating: 2 out of 5
Fast and careful shipping but the products do not correspond to the description
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to start by contacting us by e-mail at [email protected]: our team will be happy to help you once informed of your concern :-) Have a nice day! Sincerely, The SOSav.fr team
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