Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Customer service unreachable after 6pm despite the on hold message telling you that a technician will take your call, but no one answers because it's been closed since .... 18 h. Where is the customer service number on the website? I was supposed to be called back but I received emails for information... I've been using the service for a while now, but I'm not sure where to start.
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Response from SOSAV
Hello Luis, We thank you for your comment and confirm that our services are indeed closed after 6pm, as we indicate on our website and on Google. We are waiting for your answer since 12/02, date on which you contacted us about a problem with your order. Do not hesitate to come back to our team to find out more, at [email protected]. We will be happy to help you as soon as we know more :-) Have a nice day. Sincerely, The SOSav.fr Team
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Sarah M.
Rating: 4 out of 5
I ordered a part for a laptop and it was not received with the color I had chosen.
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Yannick G.
Rating: 2 out of 5
I received my package in an unusual condition for this site. The screen cloth I ordered was bent, pinched. I have not yet repaired my device and I hope that it is not damaged.
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Response from SOSAV
Hello Yannick, We thank you for your comment and we are sorry to hear this news :- / We are also sorry to see that you did not contact our customer service directly to let us know and allow us to help you... In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Yves J.
Rating: 4 out of 5
Good ergonomics of the site, good ordering procedure, impeccable delivery.
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Serge D.
Rating: 4 out of 5
Fast shipping but compatible battery and not branded as written on the site. It's a shame. It still seems to hold the charge. It's only been four days. I hope it will last.
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Benoit N.
Rating: 4 out of 5
Products in accordance with my expectations.
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Philippe G.
Rating: 4 out of 5
Bon site
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Thibault F.
Rating: 4 out of 5
Package arrived quickly
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Pierre-Emmanuel R.
Rating: 4 out of 5
The part I ordered was the same as the one I ordered, and the shipping time was very fast. Top
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Francine D.
Rating: 4 out of 5
Well
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Keiko I.
Rating: 4 out of 5
I have received my order. I have been informed about the delivery in my mailbox.
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tanguy G.
Rating: 4 out of 5
Fast delivery, no problem
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François J.
Rating: 2 out of 5
Product received not in conformity!
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Response from SOSAV
Hello François, Thank you for your comment and we are sorry to hear about this information. Fortunately, our customer support team took the necessary steps within hours of receiving your message to send you a new part, so everything is resolved ;-) In the future, please feel free to contact our team directly at [email protected] to save time. Have a nice day! Sincerely, The SOSav.com team
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Christel G.
Rating: 2 out of 5
Wrong item and they ask me to send it back and wait 10 days for reapproval. Not even a spontaneous refund. The part that is supposed to be compatible is more q7'a peu près. Very disappointed
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jean-paul M.
Rating: 4 out of 5
I put 4 Stars because I am satisfied with the navigation on the site and the choice of my article however more expensive than in other shops.
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Bruno J.
Rating: 4 out of 5
Efficiency and speed
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Antonio P.
Rating: 4 out of 5
Very good delivery
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Domagné J.
Rating: 4 out of 5
very fast and very good value for money
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Frédéric A.
Rating: 4 out of 5
Nothing to add
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Dominique P.
Rating: 4 out of 5
Compliant
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Emmanuel B.
Rating: 4 out of 5
Ras !
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Nicolas G.
Rating: 2 out of 5
The product sold does not work with the Nintendo Switch as advertised
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Response from SOSAV
Hello Nicolas, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team concerning this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you once informed of this incident :-) Have a nice day! Sincerely, The SOSav.fr team
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mohamed T.
Rating: 2 out of 5
Poor quality products
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Response from SOSAV
Hello Mohamed, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this part which does not seem to suit you. Moreover, they are official stickers of the brand 3M, whose reputation in terms of reliability is no longer to be made :-( We invite you to contact us by e-mail at [email protected] in order to make the point on this order: our team will be happy to help you :-) Have a great day! The SOSav.fr team
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Alexandre L.
Rating: 4 out of 5
Good price, fast delivery. However, it would be necessary to put a little more information on your products such as the origin (original battery or compatible) and the theoretical autonomy. It would help to make a choice!
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Philippe N.
Rating: 4 out of 5
Perfect, I was able to change the battery of my old IPhone 5 s at a lower cost
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Michel G.
Rating: 4 out of 5
Smooth sailing
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olivier C.
Rating: 4 out of 5
A well done site.
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eric V.
Rating: 4 out of 5
Nickel
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Michèle M.
Rating: 4 out of 5
Good experience on the site. No problems with delivery, a little slow maybe. I recommend this site.
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livio B.
Rating: 4 out of 5
Nothing to complain about
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Kevin A.
Rating: 4 out of 5
The item is in good condition and the delivery is fast.
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Fabricia R.
Rating: 4 out of 5
Well
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jean marie M.
Rating: 4 out of 5
well
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Benoit G.
Rating: 4 out of 5
Great site where you can find a lot of parts
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Pascal D.
Rating: 4 out of 5
Well received. Conforms to expectations
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Malinne K.
Rating: 4 out of 5
Practical and fast site.
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bruno D.
Rating: 4 out of 5
À recommande
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Christophe L.
Rating: 4 out of 5
The order was shipped and received very quickly.
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cyril R.
Rating: 4 out of 5
Everything I needed
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Thomas B.
Rating: 4 out of 5
Smooth navigation on the site, clear and precise tutorials.
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