Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
The tools I ordered don't match the screws on my iPhone, no adhesive on my Power tablecloth when other sites sell it (I had to use glue), and the instructions for repairing it stop just before reassembling it, specifying that you have to do the steps backwards (logical). My assembly is so poor because of the tools that I'll probably have to send it for repair (or the assembly will last a week)
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Nix R.
Rating: 2 out of 5
I have not received my order yet.
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Response from SOSAV
Hello, Thank you for your feedback. Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Wishing you a good day. Sincerely, The SOSav team
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Sébastien B.
Rating: 2 out of 5
I'm sorry, but I can't get my button to work properly. It's just that it's very sensitive at times and at other times it's stuck or works alone.
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Response from SOSAV
Hello Sebastien, Thank you for your comment. Our customer service is waiting for your choice concerning the return of the part. We wish you a very good day. Sincerely, The SOSav team
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Fabien S.
Rating: 2 out of 5
The tutorial only skimmed over the most critical part of the repair, removing the battery, but I could only know that after I did it. As a result, having followed the tutorial, i.e. removing the battery from the side, I tore a plug and my phone is now out of order for good. It should have been explained that you have to remove the battery from the top, following the 3 sticky strips that hold it. So I'm good to go and buy a new phone, and the battery I bought on the site is useless to me.
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Michel M.
Rating: 2 out of 5
Nothing to say, waiting for my part!!!.hoping it's fast and that it's the right one.
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philippe S.
Rating: 2 out of 5
Ordered on Sunday, the part arrived by post this Friday. Opening, the part delivered is not the one presented on the site and totally incompatible with my SAMSUNG GALAXY TAB S.
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ELIAN P.
Rating: 2 out of 5
disappointed price/quality
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PHILIPPE G.
Rating: 2 out of 5
Hello, I have replaced the battery of my laptop according to a tutorial by the one ordered from SOSV, and my laptop stopped working. I will buy another one. So I don't see the point of your site to sell phone batteries, and in a general way to replace a laptop battery, since this DIY makes the laptop out of order ...
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Response from SOSAV
Hi Philippe, Thank you for taking the time to share your review. Replacing the battery does not make the smartphone dead, we are sorry to hear that you were not successful in your repair. If your phone reboots after re-connecting your old battery, please contact our support team for an exchange. Our team remains at your disposal if you need advice. Sincerely, The SOSav team
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fabrice M.
Rating: 2 out of 5
iPhone 7 replacement screen of poor quality, very little brightness, screen not readable in daylight, dark colors. After second order OEM screen, back to original quality (but loss of home button??is there a link?)
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Damien V.
Rating: 2 out of 5
I'm very disappointed with the quality of the battery, it's not as good as the original one, but I'm sure it will be. I am very disappointed with the merchandise, it is far from the quality of the original battery.
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Daniel Q.
Rating: 2 out of 5
lack of instructions and fragile glass: it broke !!!!!!!
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Response from SOSAV
Hello Daniel, Thank you for taking the time to share your opinion. You have certainly noticed our commitment to the planet, that's why our guides are only available online with the possibility to print them in PDF if you want a paper version. Please contact our support team at [email protected] if your item was damaged in transit. With our apologies. Sincerely, The SOSav team
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anonymous A.
Rating: 2 out of 5
I had to wait for an order for 2 months and another one for 1 month, and to be constantly behind them so that they don't forget me. Big internal communication problems and total disorganization! Big waste of time for me and bad moments spent.
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anonymous A.
Rating: 2 out of 5
it was sold with the replacement screen a kit, but it was missing in this kit to 10 the main tool to remove the screen and in the end none of the tools sent was used: 10 for nothing
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anonymous A.
Rating: 2 out of 5
the product does not correspond to the photo, on the photo it was a battery manufactured and assembled in Korea, the battery received is manufactured and assembled in China! given the price it is cheaper on other sites, remains to be seen how long it will last?
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anonymous A.
Rating: 2 out of 5
Everything is done by email ..no phone : physical contact is very important...
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anonymous A.
Rating: 2 out of 5
The site is good, the products are numerous. The order goes through without a hitch. The same goes for the delivery. I'm very pleased with the service and the quality of the products. I'm very pleased with the service and the quality of the products.
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Response from SOSAV
Thank you for sharing your opinion following your order on our site. Have you contacted our customer support, so that an after-sales solution can be proposed to you? We look forward to hearing from you,
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anonymous A.
Rating: 2 out of 5
Sending error. A white screen instead of a black screen. 1 week lost.
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anonymous A.
Rating: 2 out of 5
Non-original parts, loss of functionality of the connected pocket... Missing components on the board compared to the original
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anonymous A.
Rating: 2 out of 5
The delivery and the quality of the screen are irreproachable. I'm not sure if it's a good one or not, but I'm not sure if it's a good one, and I'm not sure if it's a good one or not. It would be honest to specify it in the technical description.
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Response from SOSAV
Hi Stephane, Thank you for taking the time to share your review. Replacing the iPhone 6 screen has no impact on the Touch ID functionality. This functionality is indeed controlled by your home button and the home extension cable that runs along the metal plate. You have recovered these elements on your old screen, it can not be related to the new screen. We invite you to check the state and connection of the tablecloths of your home button and its extension, one of them has either been damaged or has been incorrectly connected. We remain at your disposal at [email protected] if you need more information. The SOSav team
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anonymous A.
Rating: 2 out of 5
Poor packaging and delivery.
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anonymous A.
Rating: 2 out of 5
They only showed part of my order (without telling me) even though everything was noted as available.
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anonymous A.
Rating: 2 out of 5
Fast delivery but product does not match the original battery
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anonymous A.
Rating: 2 out of 5
On the site, products falsely presented as available.
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anonymous A.
Rating: 2 out of 5
Hello, I give this note because your website makes you believe that you can buy certain products and it is false. I was delivered 2 times, 2 bad products only to be informed by SMS that I would not be delivered, of course once the products were returned. I lost 3 weeks! See 1 month the time to make a new purchase. So yes I am very disappointed. I was not even compensated. I will not fail to talk about it around me. Cdt
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anonymous A.
Rating: 2 out of 5
bad product received, 2 times in a row.
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anonymous A.
Rating: 2 out of 5
The site is fine, but the waiting time for delivery is false if you order before 3pm you were delivered the next day or 2 days later and I had to wait more than 5 days without news
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anonymous A.
Rating: 2 out of 5
I ordered a complete screen for Huawei nova, I thought I would receive a complete screen on a frame, from Huawei. I'm not just a simple screen with the glass, and from an adaptable brand. I'm not sure what to do with it.
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Response from SOSAV
Hello Ludovic, Thank you for taking the time to share your opinion. After checking, as indicated on the product sheet, you have ordered a compatible screen: https://www.sosav.fr/store/nova/48607-ecran-complet-noir-nova.html. This is not an official Huawei product, the sticker can be removed so that no marks are visible. If you have received a screen that is not complete, we invite you to contact our after-sales service at [email protected] so that they can intervene quickly. We remain at your disposal and apologize for any inconvenience caused. The SOSav team
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anonymous A.
Rating: 2 out of 5
Beware of missed deadlines Beware of announced deadlines
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anonymous A.
Rating: 2 out of 5
Nothing special except for the occasional delivery problem, I guess.
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anonymous A.
Rating: 2 out of 5
para port the price of the support it's so expensive and the delivery is slow
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anonymous A.
Rating: 2 out of 5
It would be a good idea to include the instructions with the material!
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anonymous A.
Rating: 2 out of 5
Replaced the battery on my Sony Xperia Z3 compact. Delivery problem: the delivery man says he can't access the building, doesn't use the intercom and after 3 days gives the package to the post office without leaving any notice or warning. I went myself to the post office a bit randomly to get my package. Then the replacement procedure is incomplete, I had to improvise and consult other sites. After the replacement, the headphone jack does not work anymore :-( The battery delivered holds even less charge than the original 3 years old battery :-( I am waiting for the return of the customer service...
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anonymous A.
Rating: 2 out of 5
Misleading information about the availability of items
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anonymous A.
Rating: 2 out of 5
Complicated return procedure at the customer's expense
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anonymous A.
Rating: 2 out of 5
The goods correspond to our order. I would like to thank them for their excellent service and for the quality of their products. I would like to thank you for your excellent service and for the excellent quality of your products. I would like to thank you for your excellent service and for the excellent quality of your products.
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anonymous A.
Rating: 2 out of 5
Very/too long delay to receive the part
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anonymous A.
Rating: 2 out of 5
I left a comment about the fact that it shows a picture of a screen stamped with the apple, which is false. My message has been deleted and a comment of the non-contractual visual type has been added on the pictures...
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anonymous A.
Rating: 2 out of 5
The order was delivered as planned but it is not the right part.the part is on the catalogue but is no longer in stock.however the part will be reimbursed and a voucher of 10% of the amount of the part will be granted to me as a commercial title.I ask as a commercial title that I be reimbursed also the shipping.
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anonymous A.
Rating: 2 out of 5
Your site is not clear about where the parts come from. First order on your site. Received broken part. (glass) - Pack 5995 - Black Touchscreen Stickers - Tab 2 10.1 - the container of this spare part received was opened before shipping and rescotched. The packaging of the spare parts is not sealed and therefore nothing guarantees that the spare part inside is functional. The second spare part was ordered and delivered intact. I've been using this product for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one.
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anonymous A.
Rating: 2 out of 5
One of the suction cups is broken and does not work
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